Enterprise Communications Market Overview [ Source: Interop ]
October 2010- It was just one year ago that Avaya secured the purchase of Nortel Enterprise Solutions by winning a bankruptcy auction with a bid of almost $1 billion. With that acquisition behind it, has Avaya managed to keep the large installed base of Nortel customers on its side—or are the poachers prevailing? That’s just one of the many issues that will determine how the enterprise communications market shakes out over the coming year.

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Buyer's Guide: Unified Communications [ Source: Focus ]
December 2009- This in-depth Buyer's Guide from Focus helps you understand the process of buying a unified communications solution that can integrate your company's e-mail, chat, Web, data and video onto one platform. New advances in communications technology have made reaching customers and contacting remote employees easier than ever. However, managing applications ranging from IM to Web conferencing can be difficult for your IT staff.

Telcos in the Cloud: Claiming a Seat at the Table [ Source: VoiceCon ]
July 2009- Given the myriad challenges telcos face to their core businesses, they cannot allow themselves to be left out of the emerging "cloud" revenue opportunity. They must get on the cloud bus or risk being thrown under it.

Also in this report:
- Telcos are beginning to insert themselves into the cloud conversation by approaching the cloud in a way that highlights their current network assets and network-related capabilities.

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Call Center And Contact Center Solutions [ Source: Drishti-Soft Solutions ]
March 2008- The Indian Domestic Call center industry is already worth about $1.8 billion and is expected to grow by 35% in the next four years. Given the tight working constraints of competition, resource expertise, and thinning margins, how can domestic call center increase profitability?

The Future Of Voice Messaging [ Source: VoiceCon Orlando 2009 ]
April 2009- Voice messaging systems became part of the landscape because phones need to be answered whether or not the called party was available. But with presence, IM, and related UC applications and capabilities, there are new ways to assess the value voice messaging and Unified Messaging deliver. Blair Pleasant, president of COMMfusion, analyzes the new options becoming available in this presentation.