The Cost Advantages of Hosted Telephony
[ Source: 8x8, Inc. ]
August 2010-
With the growing number of IP telephony service and equipment options, there has never been a better time for enterprises to find a communications solution that fits their business needs. Top requirements of all businesses today in evaluating new communication solutions include lowering costs, consolidating vendor and provider relationships, refocusing IT staff, and providing flexibility to their employees. For these reasons, more businesses are considering hosted PBX services. With a premises-based solution, all equipment must ...
SIP Trunks: Where, When, And How Much?
[ Source: AT&T ]
November 2008-
Session Initiation Protocol (SIP) is an application-layer protocol for creating, modifying, and terminating sessions with one or more participants. Trunking is a communications concept around enabling many clients to share network access through a set of lines, frequencies, or bandwidth. AT&T explores SIP in this presentation.
IP-Enabling Your Contact Center: Leveraging Flexible Standards for Streamlined Communications
[ Source: AT&T ]
January 2008-
As enterprises increasingly are discovering, Internet Protocol (IP) technology enables more than cost-effective telephony. It also facilitates a range of new capabilities that enhance business operations and reduce expenses. By leveraging a converged voice and data infrastructure to IP-enable their contact centers, businesses can reduce expenses, streamline communications, more efficiently, distribute and manage call center resources and provide new enhanced services, plus a host of other benefits. This white paper explores the three key enabling ...
The Next Generation Of Unified Communications For Enterprises
[ Source: Alcatel ]
January 2008-
The Internet and the proliferation of mobile devices, such as mobile phones and wireless Personal Digital Assistants (PDA), are changing the way businesses communicate. Free sitting, mobility, responsiveness, customer satisfaction and cost optimization are key challenges that all enterprises are facing today. This paper reviews the present and future needs of businesses for unified communications applications, and looks at the next generation of Alcatel communication applications that anticipate and meet these new requirements.
Best Practices: The Path to a Black Belt in Customer Service
[ Source: Alcatel ]
January 2008-
In this age, it is important for companies to focus on their customer service operations and undertake a program of improvement, much like undertaking the practice of a martial art. The study and implementation of Best Practices provides a good guide for the path. Like any practice, there is no final destination in this journey. It is a journey of continuous improvement in the service of customers. Well-run contact centers balance operations between the goals ...
D36: White Paper VoIP Over PLC
[ Source: Alcatel ]
January 2008-
This paper published by Alcatel gives an overview on the current status of different VoIP deployments as well as, in deep description of PLC related VoIP deployments. It describes possible VoIP (Voice over Internet Protocol) systems and presents scenarios where VoIP is already used in conjunction with PLC. The paper gives an overview of relevant protocols and PLC related requirements. Thus it can be seen as entry document for further investigation concerning VoIP over PLC. ...
Best Practices in Inbound Customer Service Operations
[ Source: Alcatel ]
January 2008-
Despite advancements in inbound calling contact center capabilities, the growth of the stature of contact centers, and the billions of dollars that have been spent on CRM and contact center technologies, the vast majority of contact centers are still viewed by corporate management as cost centers that during lean economic times are targets for cost cutting. This paper demonstrates that good management practices combined with the best technology can lead to Best Practices and real ...
Improving Agent Productivity: Getting Maximum Business Value From Every Agent Interaction
[ Source: Alcatel ]
January 2008-
Agent productivity is one area where the return can be easily improved. Since, the majority of contact center costs lie in employing agents, any increase in their productivity can significantly enhance the return on investment. This paper from Genesys Telecommunications Laboratories discusses the metrics that define agent productivity and the various ways in which it can be improved. It also includes actual case studies of Genesys customers around the world illustrating the benefits of the ...
Transformation Of Ring Back Tone And Ring Tone
[ Source: Alcatel-Lucent ]
August 2009-
Nowadays there are myriad choices of generating revenue from customers by deploying innovative, demanding, and challenging services. Telecom operators and providers are chasing behind those services which benefit the most. Ring Back Tone and Ring Tone cater to a wide spectrum of people in the telecom world.
SIP Status Update
[ Source: Alcatel-Lucent ]
May 2008-
What drives the Session Initiation Protocol (SIP):
• To be a universal text-based protocol
• for managing multimedia sessions over IP, and for
• exchanging notifications (presence) between end points
• in the public: Internet, carrier networks, enterprise networks