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The Customer Service Balancing Act [ Source: Jive ]

June 2013- Balancing customer service quality and costs is an ongoing battle for most organizations. Superior service means higher labor spend, but shunting customers into long support queues and confusing self-help areas costs companies loyalty and retention. Conventional technologies don't help much: They're fragmented, with no unified view of customer interactions; they don't provide effective peer-based support, leaving customers frustrated and dissatisfied; and they do nothing to improve retention, knowledge-sharing and overall enablement of service rep teams. ...

Why Sales Reps Underperform -- And How You Can Change That [ Source: Jive ]

June 2013- How many of your salespeople perform at their peak potential? Probably not enough. For decades, sales teams have depended on tools and practices that don't maximize effectiveness and execution, because they don't address key challenges at the heart of selling: getting reps trained and up to speed fast, keeping them aligned and ready to sell at all times, helping them work together to manage and complete deals efficiently. Learn how social business drives dramatic performance ...

Marketing Transformed [ Source: Jive ]

June 2013- Successful marketing is, at its core, all about collaboration. Yet working together-across teams, departments and agencies, as well as with customers and partners-is getting more difficult as the pace of business and the number of moving parts increase. Most marketers still depend on the same tools and methods they used 20 years ago: email, meetings, phone calls and desktop apps, leading to a lot of disconnects, inefficiency and pain. But change is finally at hand.

Marketing's New Imperative: Bring Social To Your Team [ Source: Jive ]

June 2013- Today's marketing teams have to work smarter and faster across a growing range of activities and an increasingly diverse array of participants. Improving cross-functional collaboration is the new marketing mandate, and social business is the enabler, allowing marketing teams to drive more leads, increase sales and cut operational costs. Learn how marketers are achieving success with social business technology.

IDC: A New Path for Enterprise File Sharing with Intralinks VIA [ Source: IntraLinks ]

June 2013- Intralinks (ticker: IL) recently announced general availability of its new Intralinks VIA service positioned to bring enterprise capabilities to the growing world of SaaS-based collaboration and workflow. Intralinks VIA is designed for especially for firms that value enterprise-grade security and granular administration control.

IDC believes there is a strong and growing role for these services to help many organizations offer their users convenient SaaS-based sharing, while "keeping the lid" on use of consumer-grade ...

Secrets Revealed: Brilliant Simplicity and Lower TCO [ Source: ShoreTel ]

June 2013- This white paper discusses the benefits of researching the total cost of ownership for a UC system and how businesses can lower their total cost of ownership (TCO) by selecting a simple yet sophisticated solution.

Applying the simplicity principle to selecting a Unified Communications system can result in significant cost savings over time. The total cost of ownership of a simple solution such as that from ShoreTel makes deployment easier, learning easier, and ...

Demystifying Unified Communications [ Source: ShoreTel ]

June 2013- Enterprises have committed to IP telephony, and completing the conversion to VoIP is just a matter of time and money. VoIP equipment sales surpassed TDM in 2003, and Infonetics projects that 89% of worldwide enterprise voice lines will be IP-PBX based for calendar year 2008. However, while IP telephony is moving into its second decade with enormous momentum, most users are still waiting for full convergence and voice-enabled applications. Increased network efficiencies have been the primary benefit of ...

Comparison of Cisco and ShoreTel Unified Communication Solutions [ Source: ShoreTel ]

June 2013- In a side-by-side comparison of these two solutions, this white paper demonstrates that organizations in need of comprehensive UC solutions can avoid Cisco product shortfalls.

The flagship Cisco Unified Communications Manager (UCM) solution was assembled with technologies accumulated from several corporate acquisitions. The result is a complex solution that provides multiple user interfaces and requires extensive resources to manage. The ShoreTel UC system, by contrast, was designed to provide a single, all-in-one solution.<...

Comparison of Avaya and ShoreTel Unified Communication Solutions [ Source: ShoreTel ]

June 2013- Unlike ShoreTel's all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive time and resources to manage.

By contrast, the ShoreTel Unified Communications system was designed from the ground up expressly for IP to provide a single, all-in-one solution that integrates a full range of communications capabilities.

The white paper walks you through direct apples-to-apples comparisons ...

Sharing Sensitive Corporate Documents Without Compromising Security and Governance [ Source: IntraLinks ]

May 2013- SaaS-based (Software as a Service) collaboration and information sharing repositories are paramount for secure file/document sharing - yet, not all GCs are truly aware of the benefits they can bring to an organization.

In this white paper, discover the value these solutions create in terms of security and compliance - with a focus on how they dramatically enhance the legal department's oversight, while simplifying e-discovery and making the e-discovery process more efficient ...

The Key Technology Components of a Cloud-Based Unified Communications Offering [ Source: Mitel ]

April 2013- In today's hyper-connected world, businesses need to excel at communications and collaboration - or risk missing out on potential growth opportunities and falling behind their competition. Unified communications (UC) solutions allow organizations to improve collaboration while enhancing worker productivity and customer service. These solutions provide effective ways for people to keep in touch, regardless of their location or communications device. Cloud computing is one of the most efficient delivery models for UC. For many companies, ...

MiCloud: Helping Companies Reap the Benefits of Cloud-Ready Unified Communications [ Source: Mitel ]

April 2013- Most IT and business decision makers understand the benefits of unified communications (UC) and are exploring UC offerings. The need for better communications and collaboration is clear, but many businesses struggle to prioritize requirements, manage implementation and realize the potential benefits. How companies deploy UC - and how much flexibility they have for supporting future changes in their business needs - will go a long way toward determining just how successful they will be in ...

Telehealth ROI: 5 Ways to Profit with Telepresence [ Source: Vu Telepresence ]

March 2013- In very recent months CMS (Centers for Medicare and Medicated Services) has released new billing options that, combined with the right technology, can mean big profits for your healthcare practice.

Have you had a chance to review the new CPT and HCPCS codes? Have you seen the new technology that lets you add another layer to your services? We're happy to present this free Telepresence for Healthcare ROI Guide This guide is a ...

The When, Where, and How of Cisco vs. Microsoft for UC [ Source: Cisco ]

February 2013- Unified communications is critical for remote working, collaboration, and cost savings. With an increased demand for mobility, which solution is best? See how a 2012 survey of purchasers and evaluators rated Cisco and Microsoft.

Solution Brief: Unify communications quickly--HP AppSystem for Microsoft Lync [ Source: HP ]

December 2012- By combining communications tools such as instant messaging, presence, telephony, unified messaging, video conferencing, data sharing, and email, the technology known as unified communications (UC) lets your employees communicate and collaborate as never before.

Download this white paper to find out how UC can help your business gain a competitive edge as you make faster and better decisions, attract and retain top talent, and benefit from cost containment through redeployment or reduction in ...

Solution Brief: It's time to make communicating simply and continuous [ Source: HP ]

December 2012- Unified communications and collaboration (UC&C) solutions offer enhanced user productivity and reduced costs from streamlined communications. These benefits are exciting, but they can also place significant demands on network performance, quality of service (QoS), scalability and security. That's why HP and Microsoft joined together to create and deliver the most complete, end-to-end UC&C solution, optimized for Microsoft Lync.

Download this paper to learn how you can leverage complete end-to-end solution for ...

Ignite Collaboration and Worker Productivity--HP UC&C Solutions with Microsoft Lync [ Source: HP ]

December 2012- If your company already uses Microsoft Lync for instant messaging, web presence and conferencing, you probably know that unified communications and collaboration (UC&C) means running all communications vehicles on a single, common, unified platform.

Download this white paper to learn how you can deliver a consistent worker experience and enable fast adoption and easy management with Lync.

Sponsored by:

IDC Expert ROI: Assessing the Business Value of Unified Communications [ Source: HP ]

December 2012- IDC forecasts the worldwide enterprise network equipment market will reach $42.6 billion in revenue in 2012. It is expected that UC components such as IP telephony, video, and mobility to be main drivers for network upgrades and expansions.

Download this white paper to learn how you can measure the benefits of UC from reduced costs, increased availability, and improved IT.

Sponsored by:

Research Report - Cisco vs. Microsoft for UC [ Source: Cisco ]

November 2012- Unified communications are critical for remote working, collaboration, and cost savings. Learn the critical factors to consider when evaluating unified communications solutions such as Cisco Jabber™ by downloading the research paper from respected analyst Zeus Kerravala.

CIO's guide to Mobile Unified Communications & Collaboration (UCC) [ Source: BlackBerry ]

July 2012- Unified communications and collaboration (UCC) is a top driver of productivity and competitiveness. But as organizations continue to grow more diverse and mobility becomes vital to everyday operations, it is vital to implement a mobility component to allow for a success UCC strategy. This resource explores what you should look for in any mobile UCC solution.

Explore the changing enterprise and top three considerations to make when considering any mobile UCC strategy. Also ...

Unified Communications and Virtualization 101 [ Source: Mitel ]

March 2012- This E-Guide from Mitel and VMware explains everything you'd want to know about Unified Communications and Virtualization, including the cost and operational benefits.

An easy to read, yet in-depth look at how business can make use of this compelling technology combination.

Giving Voice to the Virtual Desktop: A White Paper from Mitel and VMware [ Source: Mitel ]

March 2012- For the first time ever, Unified Communications (UC) joins other mission-critical applications on users? cloud-based desktops.

Organizations can now run business-critical telephony applications on the same servers as other business applications, reducing capital and operating expenses, improving application availability, ensuring integrated business continuity, and driving innovation and productivity like never before.

Uniting the Worlds of Data and Voice [ Source: Mitel ]

March 2012- This White Paper from Mitel and VMware evaluates the benefits and methodology for integrating Unified Communications into the Virtual Data Center.

Discover the benefits and learn how your organization can maximize its virtualization investments by integrating your voice applications.

Power-up Your Business with the right Communications System [ Source: Avaya ]

February 2012- Small businesses know that success depends on keeping ahead of the competition. Dependable communications are critical to achieving a competitive advantage, but the here-and-now business challenges facing small companies, like budget concerns, employee multitasking, and ensuring current customers' satisfaction, can make it difficult to find the time and financial resources to proactively improve their communications systems.

This white paper examines how the adoption of a unified communications system based on Voice over Internet ...

How Customer Intelligence Can Help Small Business Deliver Results [ Source: Avaya ]

January 2012- When SMBs are asked to name the biggest priority for their organization over the next year, the top three responses are: operational efficiencies, more customer focus and automating business processes, in that order. These priorities demand a new way of doing business, a new way to interact with customers and a new foundation. This white paper explains how IP communications helps SMBs grow their business by providing easy-to-access customer intelligence, and reduces the cost of ...

Four Ways Small Businesses Benefit from Communications Solutions [ Source: Avaya ]

January 2012- Today's new IP-based communications systems are designed with capabilities small businesses can use to attract more customers, expand operations, streamline routine customer transactions and much more. This whitepaper looks at four key ways any growing business can benefit from today's new IP-based communications solutions, including taking advantage of built-in cost savings.

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