Capture Market Share in a Down Economy: Invest in Your Online Customers
[ Source: Tealeaf ]
March 2009-
Find out what 350 top eBusiness leaders are doing now to make their online channel not just survive, but thrive in this trying economy
Topics Include:
• Insights on eBusiness executive priorities and strategies for the online channel in 2009 and beyond
• eBusiness knowledge gaps — surprising misperceptions and blind spots that many executives have of their online customers and strategies for bridging these gaps
• Critical steps that eBusinesses are taking today to ...
Customer Service Portal Taps Microsoft's .Net 3.5
[ Source: Fulcrum Logic ]
October 2008-
A Web-based customer portal built on Microsoft's .Net 3.5 platform is helping an insurance industry giant with customer retention and brand management.
Fulcrum Logic’s proven delivery capability and strong commitment to leverage the right skills in the right place at the right time and cost resulted in a highly successful collaborative effort with the client team. While combating aggressive timelines, Fulcrum mobilized a committed team structure comprising business, technical and subject matter experts ...
Need to Cut Costs? Improve the Web Site Experience
[ Source: Tealeaf ]
March 2009-
In this December 2008 report, Forrester Research outlines how Web usability plays a key part in eliminating unnecessary sales and service costs. Forrester outlines a simple model for the cost savings that making Web usability improvements can provide.
Improving Web Site usability can eliminate unnecessary sales and service costs. Download the report and discover the potential savings for your organization, use a modifiable ROI model to estimate the potential cost savings you can generate ...
When Passwords Aren't Enough: The Need for Strong Online Authentication That is Easy to Use
[ Source: Confident Technologies ]
March 2011-
Authentication on websites and cloud-based services has traditionally involved a trade-off between security and usability. Either the authentication method is easy on users but not very secure, or it’s highly secure but difficult on people.
For public-facing websites or those with a large consumer audience, finding a way to implement strong security that is easy to use is an even greater challenge.
Two-factor authentication methods such as hardware tokens, smart ...
Knowledge-based Authentication Is Not Enough
[ Source: Global Crypto ]
February 2009-
Everyday millions of consumers login to financial institutions, brokerage accounts, trading platforms and other web sites using Knowledge Based Authentication (KBA) solutions. Typically these solutions ask users to respond to questions selected by the user during the web site’s initial enrollment process.
The assumption is only that particular user knows the correct answer to these common questions. But the reality is these solutions tend to create user confusion and do little to ...
Building an Online Customer Experience Competency: Five Steps
[ Source: Tealeaf ]
May 2008-
While many companies believe they are delivering adequate online experiences, their customers are in pain. Why do most organizations miss the mark? Improving online customer experience requires organizations to have one view of the online customer and to utilize a common language when discussing customer experience. Tealeaf will provide insights via our guide, "Building an Online Customer Experience Competency: Five Steps".
We'll share five steps you can take to establish an online customer ...
The Consumerization of the Enterprise
[ Source: Roundarch ]
June 2010-
Outlines and explains key areas for why the enterprise lacks the user-centric design of the consumer side. It will also provide practical data for how a better user experience in the enterprise can create a strategic advantage for an organization:
• Digital consumer experiences are driving demand for richer enterprise experiences
• As younger generations continue to enter the workforce, they expect to be able to connect and network online in their work lives and cannot tolerate ...