Curtailing Online Distribution of Counterfeit and Gray Market Goods [ Source: MarkMonitor ]
September 2007- Counterfeiting and gray market activity are major problems for brand owners. They pose serious financial and non-financial consequences for corporations, distribution partners and customers. Although these problems have existed for centuries, they are only exacerbated by the global reach, low cost and anonymity of the Internet. This renders the online channel a vast unknown element, over which brand owners may feel they have no visibility or control. To effectively manage this “vast unknown,” brand owners ...

Case Study: Metron Enterprise and Howard County, Maryland [ Source: eTelemetry ]
July 2008- Howard County, Maryland, has approximately 3,000 users on its County IT network. Users who engaged in streaming music and inappropriate surfing or had misconfigured PCs, for example, were straining the network and impacting employee use for legitimate work purposes. Limited resources and an inability to monitor network activity left Howard County without any reliable way of identifying the sources of these violations. The IT department would be routinely asked to analyze hard drives for evidence of ...

Spector 360 for Call Centers [ Source: SpectorSoft Corporation ]
June 2006- Just like your Call Recorder does for phone activity, Spector 360 enables you to improve Call Center performance and security by centrally monitoring EVERYTHING your agents do on the computer.

Spector 360 lets you automatically RECORD all agent activity. REVIEW using high-level charts and graphs. Quickly ANALYZE trends and patterns. Drill down to INVESTIGATE unproductive behavior. SEARCH for specific details. And REPORT your findings from the convenience of your desktop.

Spector 360 goes beyond ...

Securing the Web in your Company: Proven Strategies Revealed [ Source: Trend Micro ]
February 2010- The Internet and growing use of Web 2.0 applications have left organizations more vulnerable to attack than ever before. From smartphones to Twitter and Skype, the Internet has opened the floodgates to increasingly sophisticated exploits by hackers and cybercriminals. Coupled with the deployment of less-robust web-focused defenses, the result is web exploits that will increase for the foreseeable future.

  This thorough, highly readable paper explains the latest threats from the web and the most ...

Moving Business Communication to the Cloud [ Source: eFax Corporate ]
September 2011- Cost, clutter and loss of productivity associated with traditional faxing are just a few of the problems facing companies that still use a fax machine today. Fortunately, there are several ways to tackle the traditional fax problem without spending big money.<br><br> Thanks to cloud technology, receiving or sending a fax can be as easy as the click of a mouse. After all, you don't expect your employees to go ...