Quantitative Vendor Comparison Technique for RFP or RFI
[ Source: Infosys Technologies Ltd ]
September 2010-
Clients are looking into the marketplace more often nowadays to buy a product or solution, rather than building it on their own. So it is extremely important for clients to follow an effective and efficient vendor selection process. In this article, I have presented a quantitative methodology to determine the best-fit vendor based on numerical scoring of vendor’s response to a RFP or RFI. In this approach, a total score in “vendor points” is ...
Building Return On Investment From Cloud Computing
[ Source: Open Group ]
April 2010-
With so much discussion about cloud computing today, many questions arise. This white paper from Open Group introduces the main factors affecting ROI from cloud computing, and compares the business development of cloud computing with that of other innovative technologies; describes the main approaches to building ROI by taking advantage of the benefits that cloud computing provides; and describes approaches to measuring this ROI, absolutely and in comparison with traditional approaches to IT, by giving ...
Vendor Demonstration Guidelines And Best Practices For Clients
[ Source: Infosys Technologies Ltd ]
April 2010-
In a vendor evaluation project, clients or buyers typically invite the short-listed vendors to demonstrate their product or solution through an in-person presentation. This is referred as “vendor demonstration” in this article. Vendor demonstration is an important step in vendor selection process. The purpose of this article is to share guidelines and best practices for the vendor demonstration process from client’s or buyer’s perspective.
Six Calls To Success: Call Attempt Case Study
[ Source: Leads360 - Sales Software ]
October 2009-
Leads 360 recently performed a study that shows six calls equals success when trying to contact a lead. According to Leads 360, on the first call attempt there is only a 39% chance of contacting that lead, making just one more attempted call increases the chance of contact to 72%. That’s an increase of 87% simply by making one more call attempt. However six is the magic number of call attempts.
Improving Bottom Line Performance Through Precision Forecasting And Scheduling
[ Source: GMT Corporation ]
March 2009-
Whether in a contact center or bank branch environment, workforce managers everywhere face the constant challenge of balancing the yin and yang priorities of service levels and labor costs. This is especially true in today's economic environment where inaccurate forecasts can lead to poor scheduling decisions and can have dramatic impact on bottom line profitability. In this guide, GMT Corp. analyzes how to improve bottom-line performance in contact centers and bank branches through precision forecasting ...
The Greening of Training: How Sustainability Is Reshaping Organizational Learning
[ Source: SkillSoft ]
February 2009-
More and more companies are making sustainability a highly visible part of their corporate strategy. There are many factors driving companies to go green, from the desire to improve corporate image to competitive differentiation in the market. But whatever the reason, the training department can be a key part of a green strategy. This dovetails nicely with the overall trend in training to align learning with corporate initiatives. If your company is championing a green ...
Case Study: Metron Enterprise and Howard County, Maryland
[ Source: eTelemetry ]
July 2008-
Howard County, Maryland, has approximately 3,000 users on its County IT network. Users who engaged in streaming music and inappropriate surfing or had misconfigured PCs, for example, were straining the network and impacting employee use for legitimate work purposes. Limited resources and an inability to monitor network activity left Howard County without any reliable way of identifying the sources of these violations. The IT department would be routinely asked to analyze hard drives for evidence of ...
Underwriting Just Got Easier: Technology Integration at Unitrin Direct Enhances Customer Service
[ Source: Optical Image Technology - DocFinity ]
October 2007-
Unitrin Direct, an insurer that sells direct-to-consumer automobile insurance nationwide, had a vision to significantly expedite services and increase efficiency with integrated technologies. They began by automating the processing of returned mail, incomplete customer submissions, and collection of signatures required on underwriting documents. Integration of DocFinity document management and digital workflow software with their third-party automated call system, policy management software, third-party capture and indexing provider, claims management system, and data review criteria stored on ...
Business Guide to Compliance
[ Source: Google ]
January 2007-
In a world where the use of electronic data is rapidly increasing, companies must find ways to manage data now so that they effectively control compliance risks. The proliferation of electronic data is both astonishing and overwhelming. Given the storage power of average computers today, even the most modest mom-and-pop business may have electronic storage capacity equivalent to 2,000 four-drawer file cabinets. The task of managing electronic data is further compounded by the fact that the ...
10 Best Practices for Reducing the Stress of IT Audits
[ Source: Quest Software ]
October 2008-
It’s a no brainer: IT audits cause a lot of stress, and recurring IT audits cause stress over, and over, and over again. It doesn’t matter if the audit is internal or external – preparing for and conducting an audit leads to a lot of frayed nerves.
As an IT administrator, it’s vital for you to spend less time, money and effort in internal and external audit preparation – while reducing ...