Customer-Focused Experience Management - Must Be an End-to-End Process - by Yankee Group |

Conducting the Orchestration - Order Management at the Speed of Business - by Frost & Sullivan |

Utilizing CEM to Deliver End-to-End Customer Experience - by Heavy Reading |

IT Impact on Telecommunications Order Fallout - by Progress Software |

Achieving Operational Responsiveness Through Responsive Process Management - by Progress Software |

Keep Your Application Data Safe | June 2012

Responsive Customer Engagement | January 2012

Advanced ODBC & JDBC Access to Salesforce Data | November 2011

Database Middleware: Struggling with Performance? | March 2011

Intelligent Customer On-Boarding in Wealth Management: The Evolution | March 2011

SOA Best Practice Report - Governance Led Practices to Deliver Effective Semantic Integration | January 2011

Your Business Moves Faster When You're at the Controls | October 2010

Business Navigation Systems Combine CEP with BPM | October 2010

Financial Services: How To Respond in Real Time to Business Events | October 2010

Leverage Responsive Process Management for the Communications Industry | October 2010

The Progress Responsive Process Management (RPM) Suite Brochure | October 2010

Type 5 JDBC - Next Generation Technology, Today | September 2010

Decision Matrix: Selecting a Business Process Management Vendor | August 2010

These Go to 11: Are Type 5 JDBC Drivers More Than Just Type 4 + 1 | July 2010

How Type 4 JDBC Drivers Limit Modern Java Environments | July 2010

Why Java Needs Type 5 JDBC Drivers | July 2010

Customer Payments: Tips To Get Them Quickly | June 2010

Real Life Scenarios of Progress Control Tower for Better Business Making Decisions | June 2010

Achieving Operational Responsiveness Through Responsive Process Management | June 2010

Best Practices for Succeeding with SOA | June 2010

Winning the Future: The Business Case for Rapid Transformation | June 2010

Exploring Data Services | March 2010

Multi-Site Integration: 6 Best Practices | March 2010

Using Event-driven SOA to Stay Ahead of Today's Business Velocity | March 2010

Enterprise Integration Guide: 8 Critical Considerations | March 2010

High Availability Integration Infrastructure: 5 Dirty Little Secrets | March 2010

TDWI Checklist Report: Mainframe Modernization | March 2010

No More Mr. Nice Guy: Risk and Compliance Strategies for 2010 | February 2010

Overtaken by Events? The Quest for Operational Responsiveness. A survey of Global Energy, Telecoms, and Logistics Businesses | October 2009

Event Processing in Transport and Logistics: Business Transformation through Real-time Response | October 2009

IDC Report: Complex Event Processing Opportunity Analysis and Assessment of Key Products | October 2009

Bloor White Paper: Complex Event Processing | October 2009

The Forrester Wave: Complex Event Processing (CEP) Platforms, Q3 2009 | September 2009

Leverage Operational Responsiveness to Increase Customer Satisfaction | August 2009

Tapping into the Information Pipeline in Real-Time: Creating new levels of visibility and control for the Oil and Gas Industry | August 2009

Navigating Business in Stormy Conditions with Event Processing | August 2009