- Empowering the Workforce in a Rich Media World
- Privileged Identity Management
- Next-Generation Network Security: A Buyers' Guide
- Addressing the Full Attack Continuum: A New Threat-Centric Security Model for Before, During, and After an Attack
- Five New Laws of Anti-malware Protection: Keep Up with Evolving Threats
Digital Service Cloud
About This Company:
Digital Service Cloud: The world's most powerful service platform on the cloud. Harnessing the power of experience with 10+ million service requests and scale, Digital Service Cloud empowers OEMs, Retailers, Telcos, and Global Service Providers to create high value customer relationships.�Here is how you can leverage the Digital Service Cloud:�� Generate new service revenues through customer intelligence and engagement�Unmask customer experience driven new service revenue opportunities. Grow and expand your suite of tech support services with predictive analytics that harvest the total revenue potential from a customer.�� Anywhere and anytime service delivery from the cloud�Globally accessible, redundant, and highly scalable service cloud to deliver a consistent experience across multiple contact centers.�� Highly responsive and automated resolutions for tech support at a lower cost�Digital Service Cloud provides rapid access to a collaborative support platform.