Salesforce.com Delivers IT Service Management Solutions in the Cloud | September 2011

ITIL Evaluation Guide: Lower Costs and Improve Service Quality | September 2011

The SMB IT Decision Maker's Guide: How SaaS Can Benefit The IT Help Desk | August 2011

Four Steps to Dynamic Workload Management | July 2011

Workload Automation Challenges and Opportunities | July 2011

Simplify, Improve, and Save with Dynamic Workload Management, with John McKenny | July 2011

Deliver Workload Automation Services to Business Users | July 2011

Benefits of an ITIL Help Desk in the Cloud | May 2011

Industry Insights: Strategies for Choosing a SaaS-based ITSM Solution | May 2011

Six Advantages of a Cloud-Based Help Desk for Small to Midsize Businesses | May 2011

One Size Does Not Fit All: The case for the custom cloud | May 2011

Top Considerations for Moving to a Cloud-based (SaaS) Delivery Model for I.T. Service Management | May 2011

Hybrid Cloud Delivery: Managing Cloud Services from Request to Retirement | May 2011

The Seven Standards of Cloud Computing Service Delivery | May 2011

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform | May 2011

Three Steps To Effective Cloud Planning & Design | May 2011

Making Time: How to Increase Mainframe Availability with Batch Optimization | June 2010

Simplified Windows Vista Migration: Mitigating Business Risk Through Deployment Automation | January 2008

Justifying Your Investment in BMC Recovery Manager for Oracle | January 2008

Identity-Aware Business Service Management | January 2008

Facilitating Compliance Through a Configuration Management Database | January 2008

Monitoring Microsoft Exchange With BMC Performance Manager: A Best Practices Guide | January 2008

Can You Really Get ITIL Out of the Box? | January 2008

BMC Performance Manager | January 2008

Remote Recovery - Advanced Technology Solutions for z/OS Recovery | January 2008

Alleviating Password Management Demands on Your IT Service Desk | January 2008

Keeping Pace With Mainframe Evolution: What the Mainframe Can Learn From Distributed Systems - Where ITIL Fits In | January 2008

Leveraging the Synergy Between Identity Management and ITIL Processes | January 2008

Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL | January 2008

An ISV's Guide to Achieving Business Advantage Through Faster Application Problem Resolution | January 2008

Unlocking the Native Virtualization Capabilities of the IBM AIX 5L Operating System | January 2008

Analyzing Transaction Response Time Using BMC MAINVIEW for IMS Online | January 2008

Prevention, Detection, and Investigation: A Practical Approach for Activating Continuous Compliance | January 2008

Realizing the Power of Parallel Performance With BMC Database Administration for DB2 | January 2008

Oracle's Cursor Sharing for BMC Remedy Products | January 2008

BMC Identity Management for .NET: The Fastest, Most Secure Path to Consistent Identity Management - Inside and Outside the Enterprise | January 2008

DB2 9 - A Perspective on Infrastructure Changes | January 2008

BMC Remedy IT Service Management 7.0 Concepts | January 2008

What Do You Need From a Configuration Management Database (CMDB)? | January 2008

Meeting Customer Demand for Agentless Technology: Using Agile Software Development Methodology | January 2008

IT-Business Alignment: The Potential of Run Book Automation | January 2008

Business Service Management, Innovation, and Industry Trends | January 2008

Performance Tuning for Business Service Management | January 2008

Controlling Web Access With BMC Web Access Manager | January 2008

Interstage Business Process Manager V8 Integration Architecture | January 2008

Simplifying Database Administration With BMC Change Manager for DB2 | January 2008

An Innovative Approach to System Monitoring: Getting the Best of Both Agent-Based and Agentless Monitoring Through Hybrid Technology | January 2008

New Focus on IT Management | January 2008

A Lifecycle Approach to Software Quality - Venturing Beyond the QA Imperative | January 2008

Sarbanes-Oxley Compliance: Using BMC CONTROL-M Solutions for Operations Management | January 2008

The Critical Role of Transaction Management in Your SOA: Establishing Metrics for Strategic Success and Real Business Value | January 2008

Service Automation and Operation for Virtualized Environments | January 2008

Delivering the Advantages of Utility Computing Today Through Proactive Resource Management | January 2008

Monitoring Microsoft Exchange With BMC Performance Manager - A Best Practices Guide | January 2008

Implementing Snapshot Copy Using Technologies From BMC and EMC | January 2008

Executive Dashboards: Putting a Face on Business Service Management | January 2008

BMC Online/Defrag in Practice | January 2008

Service Management Solutions 2.3: Identifying Discovered Data in the Reconciliation Engine | January 2008

Controlling Web Access With BMC Identity Management Platform for .NET | January 2008

BMC Identity Management Platform for .NET: The Fastest, Most Secure Path to Consistent Identity Management - Inside and Outside the Enterprise | January 2008

Sarbanes-Oxley Compliance: Using BMC CONTROL-M Solutions for Operations Management | January 2008

Improving Performance of BMC Remedy EIE Integrations to BMC Atrium CMDB | January 2008

BMC APPLICATION RESTART CONTROL: Synergies Enhance Continual Availability for IMS and DB2 | January 2008

Best Practices for Accelerating Problem Resolution in .NET Applications and Web Services | January 2008

A Backup and Recovery Solution for IMS: Ready to Recover | January 2008