SIP Status Update | May 2008

Communications: Enabling Business Applications | April 2008

Mobility At Work: Mobile Device Management | April 2008

Managing And Troubleshooting VoIP | April 2008

New Vendor Ecosystem Emerges for ISVs, Application Developers | March 2008

IP Telephony System RFP: Who Delivers The Goods? | March 2008

Why Outsourcing Might Be Worth a Fresh Look | January 2008

Avaya ExpertNet VoIP Assessment Tool | January 2008

The New Era of Intelligent Communications: Delivering an Exceptional Customer Experience With a Mobile, Distributed Workforce | January 2008

White Paper on AE Services 3.1 Support for Communication Manager Enterprise Survivable Server (ESS) and Local Survivable Processor (LSP) | January 2008

The Winds of Change: Be Prepared for Business Continuity and Disaster Recovery With Avaya Intelligent Communications Solutions | January 2008

Enterprise Survivable Servers (ESS): Architectural Overview | January 2008

Contact Center Costs: The Case for Telecommuting Agents | January 2008

Preparing for Pandemic: Common Practice and Contact Center Planning | January 2008

Implementing a Telecommuting Program | January 2008

Maximizing Unified Communications for Your Business: Guidelines for Success in Deployment and Solution Optimization | January 2008

A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0 | January 2008

Avaya Management Services: Cutting-Edge Communications Support | January 2008

The Increasing Importance of Accuracy and Speed in Detecting Outbound Call Responses: Avaya Proactive Contact Continues to Lead the Way With Enhanced Call Progress Analysis | January 2008

The Path to Intelligent Communications: Service Oriented Communications and SIP in the Contact Center and Across the Enterprise | January 2008

Performance of Virtualized MPLS Internet Infrastructure in Delivering VoIP Services | January 2008

Comparing MPLS and Internet Links for Delivering VoIP Services | January 2008

IP Telephony Services: New Paradigm Requirements for Support Services | January 2008

Simplifying Contact Center Management for Your Enterprise or Government Agency | January 2008

Flat, Consolidated, and Extended: A New Multi-Site Contact Center Model - Version 2 | January 2008

The Avaya Vision for Intelligent Communications and Open Standards Architecture | January 2008

Avaya G250 and G350 Media Gateway Security Features Overview | January 2008

How to Turn Your Contact Center Into a Profit Center - A Best-Practice Overview | January 2008

Migrating to a Converged Network: Defining Your Support Requirements and Selecting the Right Professional Services Company | January 2008

The Decision to Deploy a Hosted Contact Center: A Process and Impact Analysis | January 2008

Preparing the Enterprise for a Pandemic | January 2008

Extend the Value of Microsoft Office Applications With Avaya Unified Communications: A Step-by-Step Guide for IT Leaders on the Considerations, Options and Benefits of Unifying Communications | January 2008

Leading by Example: How a Challenged Company Looked Within to Reinvent Itself and Its Industry | January 2008

An Integrated Solution for Testing and Analyzing Java Applications in an Industrial Setting | January 2008

Configuring SIP IP Telephony Using Avaya SIP Enablement Services, Avaya Communication Manager, and Polycom SoundPoint IP 550 SIP Telephones - Issue 1.0 | January 2008

Avaya S8300 and Avaya S8500 Media Server Local Survivable Processor: Issue 4.0 | January 2008

VoIP Stats for Avaya IP Support Services: Extending Availability, Reliability and Performance | January 2008

Research Survey on Decision Making in Communications Applications Planning: Insights Into Enterprise Prioritization | January 2008