University of Pennsylvania

All Assets From University of Pennsylvania

Analysis of Call Center Data | January 2008

ROCI: A Distributed Framework for Multi-Robot Perception and Control | January 2008

Monitoring Process Quality In Offshore Outsourcing: A Model And Findings From Multi-Country Survey | January 2008

Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data | January 2008

Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective | January 2008

"Influentials" And "Imitator": How To Better Forecast The Sale Of New Products | January 2008

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