Interactive Intelligence is a global provider of unified IP business communications solutions, providing innovative contact center software - often referred to as call center software, and delivered as a hosted service or on-premise product; IP telephony - including application-rich IP PBX and messaging functionality that can scale to meet the needs of your entire enterprise; and business process automation - providing the automation of multi-step, people-centric processes across a variety of vertical industries; as well as document management solutions designed specifically for the insurance industry.
Revealing VOIP Adoption Trends | August 2009
The Interaction Center Platform | January 2008
ACD Processing: ICs Automatic Communication Distribution | January 2008
Interactive Intelligence + CRM: The Complete Integration of Information and Interaction Management | January 2008
IP Telephony and the Interaction Center Platform | January 2008
A CISO's Guide to Application Security
Security breaches are expensive. They cost time, effort, remediation, and reputation restoration. Many IT decision-makers tend to focus their security efforts almost exclusively at...
Achieving Successful Coexistence Between Notes and Microsoft Platforms
Make sure your platforms can coexist while performing your migration, and make sure your transition period is smooth. Read this white paper today!
|
