Interactive Intelligence is a global provider of unified IP business communications solutions, providing innovative contact center software - often referred to as call center software, and delivered as a hosted service or on-premise product; IP telephony - including application-rich IP PBX and messaging functionality that can scale to meet the needs of your entire enterprise; and business process automation - providing the automation of multi-step, people-centric processes across a variety of vertical industries; as well as document management solutions designed specifically for the insurance industry.
Revealing VOIP Adoption Trends | August 2009
The Interaction Center Platform | January 2008
ACD Processing: ICs Automatic Communication Distribution | January 2008
Interactive Intelligence + CRM: The Complete Integration of Information and Interaction Management | January 2008
IP Telephony and the Interaction Center Platform | January 2008
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