- Secure Cloud Networking
- Hybrid Will Be the New Normal for Next Generation Enterprise WAN
- The Hybrid Cloud Helps Midsize Companies Compete - Gaining Large Corporation Advantages at a Midsize Price
- Optimizing Electronic FX Trading Performance and Execution Quality
- Helping Government Case Workers Help Citizens
Upstream Works Software
About This Company:
Upstream Works delivers contact center solutions for companies that view their customer service as a strategic competitive advantage and want to improve both their existing infrastructure and their satisfaction ratings. Upstream Works improves connectivity among all facets of a business, providing immediate access to key customer data and empowering agents to resolve customer issues efficiently while in compliance with business rules. The result is a rise in first-call resolution rates that reduces customer churn, lightens the overall call volume and raises employee morale, which makes the call center more productive and increases customer satisfaction ratings.