Improving Customer Retention and Satisfaction [ Source: Citrix ]
July 2009 - It is 5 times more expensive to acquire a new customer than to retain an old one. Good customer support is crucial when it comes to retaining customers and driving more sales, but how do operations deliver exceptional service to ensure 100% satisfaction and loyalty. This white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction.
The Benefits of Private High Bandwidth Managed WANs (Wide Area Networks) for Educational IT Infrastructures [ Source: Sunesys, LLC ]
November 2009 - Today, educational IT professionals are being asked to shoulder increasing responsibility for the delivery of key services to schools and school districts. Yet many financial and operational obstacles can make fulfillment of these new services highly complex. The current recession has put increasing demands on school district IT professionals. Yet even with today’s flatlined or shrinking budgets, they are being tasked with delivering additional educational and administrative applications. How will you respond to these challenges? ....
Passing the Test for Better Software & Lower Costs [ Source: Capgemini ]
November 2009 - Commit to a formalized, testing discipline that lowers cost and time-to-market. Obtain a proven testing framework that will work for your company. Download this whitepaper now.
How The Right IT Solutions Can Save Your Company Money [ Source: Dataprise ]
November 2009 - In this new era of fiscal responsibility and uncertain economic times, all businesses are looking for ways they can save money and be more productive. IT enables companies to be more efficient and effective; it can help them save money. Leveraging the right technologies by adopting recent advances in IT allows companies to enhance value and gain a competitive advantage. This Thought Leadership document provides six key recommendations on how IT solutions can help save ....
Why Email Must Operate 24/7 and How to Make This Happen [ Source: MessageLabs, Symantec Hosted Services ]
May 2009 -
Email communication is essential. Unplanned email outages or even routine maintenance can cause huge disruption not only to your business, but also to your customers. Our reliance on email has grown and the full impact of an email system going down is often not realized until it is too late.
In this new Osterman Research paper, sponsored by MessageLabs, now part of Symantec, you’ll learn about some of the issues organizations face regarding email ....
Privacy Seals: Opt In or Opt Out [ Source: TRUSTe ]
October 2006 - Consumers are getting more and more concerned about how businesses use and share their personal data. Firms should build consumers' trust and gain their future business by posting a consumer-friendly privacy policy and living up to their promises. TRUSTe and BBBOnLine (offered by the Council of Better Business Bureau) are the big names in the business, but there are many other lower-priced options. Currently, brand recognition and price are the major points of differentiation among ....
Transforming LoadRunner Data Into Information And Action [ Source: XBOSoft ]
May 2007 - Today’s online Web applications need to deliver high efficiency and stability while supporting thousands of users simultaneously. Rather than going live and hoping for the best, it’s better to test applications beforehand in a test environment. HP’s LoadRunner can help do this by simulating hundreds or thousands of concurrent users applying workloads to a system using relatively few hardware resources. With LoadRunner, a tester can divide performance testing requirements into end user scenarios that replace ....
Seven Strategies For Planning Your Business Web Site [ Source: bwired ]
April 2008 - Most successful businesses start with a plan. They begin with the end in mind. A Web site is no different. It simply functions in the online world, rather than the physical world. Here are seven key strategies for planning your online business.
Telstra & WWF: Using ICT To Drive Your Sustainability Strategy [ Source: Telstra Enterprise and Government - Sustainability ]
April 2009 - As the issue of climate change becomes an increasing focus of government, public, and industry concern, savvy organizations are recognizing the imperative to have an effective sustainability strategy. Taking mitigating action, through investment in technologies that could help reduce carbon footprints, such as network-centric ICT, will be central to achieving real and quantifiable sustainability and productivity inroads. This whitepaper released by Telstra and the World Wildlife Fund (WWF) Australia highlights how Information and Communication Technology ....
Software As A Service (Saas) Vs. Traditional Licensed Software Application [ Source: e-bizsoft ]
June 2008 - Software as a Service (SaaS)-based applications are gaining widespread acceptance; as a rough indicator of this trend, the Gartner Group predicted that by 2011 one in every four software applications purchased will be SaaS based, up from one in every 20 in 2005. There are many reasons for this growth, but at the forefront are the speed at which SaaS-based applications can be deployed and their ability to pay themselves off quickly.
How Services Are Helping Organizations Accelerate Adoption Of Next-Generation Data Protection Solutions [ Source: EMC ]
February 2009 - A perfect storm of expanding data volumes, rising cost pressures, demanding recovery and compliance objectives, and infrastructure complexity is focusing new attention on data protection. Fortunately, next-generation backup, recovery, and archiving technologies are helping to address these issues, while significantly reducing costs, improving energy efficiency, and simplifying and automating operational control. Yet interdependency and overlap among these new and emerging hardware and software technologies require an integrated approach that goes beyond fragmented, point and product-based ....
Demystifying Open Source [ Source: Impetus Technologies, Inc. ]
January 2009 - An estimated 25,000+ stable and actively developed open source projects are in existence today. Having moved beyond the realms of academia and research projects into the mainstream world, numerous businesses now look at open source as a viable option for leveraging best-of-breed solutions, lowering costs, and increasing profitability. Despite the simplicity behind the concept, using open source has become increasingly difficult.
Time, Risk, And Cost In Electroinc Discovery [ Source: Orange Legal Technologies ]
February 2009 - Balancing time, risk, and cost in the conduct of electronic discovery continues to be one of the greatest challenges faced by legal professionals today. Technology advances, laws which further define electronically stored information (ESI), and current economic conditions all serve to increase both the importance and complexity of meeting this challenge of balance. How does one best approach the conduct of the key electronic discovery tasks of evaluating (analytics), processing, and reviewing ESI in preparation ....
Conceptual Search in Electronic Discovery [ Source: Orange Legal Technologies ]
January 2009 - According to the Radicati Group, the average business mailbox contains 4.3 GB of potentially discoverable ESI. The burden of dealing with that volume is obvious. Automated tools to help identify responsive and privileged documents are being used more and more as the only viable way to manage these massive volumes of information. Electronic Discovery professionals have been looking for ways to limit the number of documents that need to be reviewed, because review is usually ....
Create and Run Any Application in the Cloud [ Source: Salesforce.com ]
March 2009 - Cloud Computing is changing the landscape of IT. Building and running business apps with traditional software is complex and expensive. Cloud Computing enables IT to quickly reduce costs, decrease backlogs, and add greater value to the business.
Considering Third-Generation Discovery: Two Approaches For Evaluating eDiscovery Offerings [ Source: Orange Legal Technologies ]
December 2008 - With the many products and services available in the marketplace today, the need to be able to uniformly contrast and compare electronic discovery offerings continues to grow. Even though more and more vendors are providing pricing comparison tools that can help in considering their offerings, there continues to be a need for comparison frameworks to help electronic discovery professionals systematically evaluate offerings beyond pricing and through the lens of additional factors to include capability, delivery ....
5 Reasons CIOs are Adopting Cloud Computing in 2009 [ Source: Salesforce.com ]
January 2009 -
There’s never been a better time to build applications that pay for themselves in days instead of years—with fewer resources, and no upfront costs.
That’s why 51,800 companies of all sizes have made Force.com the proven choice for development in the cloud. Read the full report to learn how building apps on Force.com:
:: Delivers cost savings up to 50%
:: Makes development 5 times faster
....
SaaS Secures in Uncertain Times [ Source: Webroot ]
March 2009 - In a tight economy, IT managers are faced with more challenges than ever. Budgets are shrinking, web and email threats are increasing, and administrators are tasked with providing more support with fewer people. As organizations rethink how they manage critical functions like Web and email security, industry experts are recommending the software-as-a-service (SaaS) model. Learn how you can save money and simplify management with Webroot Security SaaS.
Evaluating New WAN Services [ Source: Akamai ]
April 2008 - Enterprises will spend more than $300 billion on private services such as MPLS, FR, and Metro Ethernet, according to a recent study. Akamai claims using Internet services, however, can save 10% to 80%, or more, in specific segments. This presentation explores WAN services.
SIP Fundamentals and Prospects [ Source: SIPeerior Technologies ]
March 2008 - This presentation looks at the nuts and bolts of Session Initiation Protocol (SIP) and its key role in voice services.
VDSL2 Service Deployment with Bonding: Longer Reach and Higher Rate Triple-Play Access [ Source: Conexant Systems, Inc. ]
January 2009 - A major challenge facing telephone company operators in deployment of broadband access services is the issue of reaching all customers in the serving area with good signal quality suitable for triple-play service—voice, video, and data. The available bit rate on a twisted-pair cable is roughly inversely proportional to the length of the subscriber line. For triple-play services, VDSL2 is the leading access technology, since it operates with bandwidths of at least 8 MHz to enable ....
The Case for Universal Search [ Source: Google ]
November 2008 - With an estimated 40% of the world’s information residing behind a firewall, the value of enterprise search is increasingly evident. Research has shown that knowledge workers can spend up to 25% of their work time just looking for information, and 40% of employees report that they cannot find the information they need to do their jobs. To be productive, employees need to be able to quickly find key information across your organization no matter ....
How News Can Increase Your Web Site's Profits: Why Buying News And Content For Your Website Will Make Money [ Source: www.comtex.com ]
November 2008 - This whitepaper examines the challenges of increasing the return on investment for your Web site through the use of licensed news and content. It introduces the benefits of buying custom, licensed newsfeeds from an established news aggregator, and expands on the proven benefits.
How to Overcome Web Analytics Challenges [ Source: Edgewater Technology ]
August 2008 - This paper outlines the top challenges preventing organizations from unlocking the value of their Web analytics data and recommends how to overcome them in order to begin utilizing Web analytics as a strategic corporate tool that can be used to optimize business performance and deliver additional return for dollars spent online.
Cycling Manufacturer Enhances Web Presence with Content Management Solution [ Source: Acquity Group ]
August 2007 - To get into gear on the Internet, cycling specialist Shimano turned to digital channel consultancy Acquity Group for its online expertise. While working on an integrated online marketing and e-business solution, the Shimano-Acquity Group partnership thrived on a shared appreciation for the finer points of competitive performance.
Improving Customer Retention and Satisfaction
It is 5 times more expensive to acquire a new customer than to retain an old one. Good customer support is crucial when it comes...
Survive and Thrive in 2009
Virtually any IT or engineering department can find ways to reduce not only operating costs but also capital investment while maintaining and even improving service levels. Technology executives can drive...
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