Inshoring: A Blueprint for Building the Most Efficient Domestic IT Services Model [ Source: Systems In Motion ]
November 2009 - Sourcing of technology services has become truly global. American enterprises today have well over 2 million people around the world in low-cost geographies providing IT and process support services. However, this has created a fundamental gap in integrating service delivery across business, function, technology and operations competencies. Bridging this gap requires significant investment in redundant resources, governance processes, infrastructure and travel. These costs, along with the escalating cost of global resources will only ....
Business Process Outsourcing -- An Effective Solution for Managing Producer Licensing [ Source: Kaplan Compliance Solutions ]
May 2008 - Insurance organizations and other financial services companies increasingly are seeking efficiencies through Business Process Outsourcing (BPO), the end-to-end outsourcing of a business line or process. Business Process Outsourcing clearly enhances control over business performance, whether by reducing costs, increasing the quality of processes, accelerating transformation throughout a business, creating a more flexible response to sudden external stresses, or through a combination of several benefits. In today’s environment, senior managers face growing pressure from regulators relating ....
How Leading IT Executives Cut Costs [ Source: CAST ]
May 2009 -
CAST recently caught up with Kelly Cannon, former Vice President, Shared Application Services at Kaiser Permanente, one of the largest health care insurers in the U.S. Kelly tells us about the current state of IT in the insurance sector, and how senior IT executives are responding to the tough economic conditions by rapidly delivering business benefits.
Key Topics
- • How IT is transforming the insurance value chain
• How to identify significant ....
Eight-Step Guide to Building A World-Class Investment Strategy and Reporting Process [ Source: Clearwater Analytics ]
March 2009 - During times of market uncertainty, investment profesionals need all of the information they can get to make smart decisions about their portfolios. In today's market investors can't be days or weeks behind in knowing what they own, or they put portfolio investments at risk.
Business Insight Podcast: Understanding Business Process Utility [ Source: WNS Global Services ]
February 2009 - In this podcast, we discuss with Manish Vora the latest trends in finance and accounting outsourcing, clearly one of the fastest-growing areas in the outsourcing scene. We also talk to Manish about business process utility. With contradicting reports about demand for F&A services either increasing or declining -- hear from someone who is front and center selling these services to clients, and who can discuss what's really being seen out there.
Next-Generation Affinity Insurance Marketing via the Web [ Source: IdeaStar, Inc. ]
September 2008 - The Affinity insurance distribution model illustrates the ways in which rather complex go-to-market systems can be simplified utilizing technology solutions and the Web. Moreover, Web-enabled technology solutions can be highly effective for the sale of insurance products and services to association members and affinity groups. The solution is robust. however, and requires a great deal of marketing savvy and technological capability. As with any affinity and member-driven organization, the goal is to provide valuable ....
Swiss Re CyberComp Launches Insurance Business in 30 Days with CSC's BPO Solutions [ Source: CSC ]
March 2008 - Swiss Re Commercial Insurance was challenged to acquire a new business and rapidly re-launch a Web portal for selling workers' compensation insurance. CSC's business process outsourcing (BPO) services enabled Swiss Re Commercial Insurance to launch full back-office services in 30 days, provide full support for agents in 25 states and introduce rapid quoting and policy approval.
Zurich Financial Services Supports Market Leadership Strategy with CSC's Application Outsourcing Services [ Source: CSC ]
March 2008 - Zurich Financial Services needed to transform operations from a collection of independent business units to a more efficient global business model that could respond more rapidly to growing demands. The firm entered into a $1.3 billion, seven-year outsourcing contract with CSC to outsource both development and support in a record insurance IT deal. As a result, Zurich Financial Services achieved 50 percent more flexibility in software component use, enhanced business processes to support market growth, ....
Workers’ Compensation Insurers Expand Nationwide, Launch Innovative Products with CSC’s Outsourcing Services [ Source: CSC ]
March 2006 - Workers' compensation insurers can grow their businesses by extending online services to agents. This case study shows how CSC has helped workers’ comp carriers expand nationally, extend Web-based services to agents, rapidly deploy innovative products and meet regulatory requirements including NCCI reporting.
Western Agricultural Insurance Company Rapidly Launches Commercial Agriculture Insurance Product with CSC’s BPO Services [ Source: CSC ]
March 2007 - The trend toward vertical integration of farming has created both challenges and opportunities for insurance carriers. Western Agricultural Insurance Company of West Des Moines, Iowa, saw an opportunity to introduce a new integrated insurance product for commercial agriculture, giving policyholders much greater flexibility than anything offered by competitors. Unfortunately, Western Ag’s commercial lines operations weren’t set up to support the company’s new initiatives. The company had grown through mergers, resulting in three different commercial-lines ....
Unitrin Business Insurance Launches Innovative Commercial Package Policy with CSC’s BPO Services [ Source: CSC ]
March 2007 - Unitrin Inc., one of the top 100 US property and casualty insurance providers, committed to increasing its commercial lines business through its’ Unitrin Business Insurance (UBI) network of 1,000 agents. To make it as easy as possible for these agents to write new business, UBI wanted to be able to push insurance services out to them over the Web. But with a legacy system that could not be easily Web-enabled, management had to look outside ....
Sunshine State Insurance Rolls Out Internet Services to Agents with CSC’s BPO Operations [ Source: CSC ]
March 2005 - In 2000, a startup company seized an opportunity to enter the Florida homeowners market. The new company selected CSC’s Business Process Outsourcing services to provide comprehensive back-office services to policyholders and Internet-based services to agents. Sunshine State Insurance needed to rapidly transfer 81,000 homeowners policies to a startup company and grow the business through independent agents. The firm selected CSC's BPO operations, which deliver full back-office services to policyholders and Internet-based services to agents. The ....
Safety Insurance Grows 52 Percent with CSC’s Software, IT Outsourcing Services [ Source: CSC ]
March 2006 - To stand out in the highly competitive Massachusetts personal auto market, Boston-based Safety Insurance found an innovative way to extend Internet technology to independent agents’ desktops across the state, improving services to independent agents to promote new business and growth. Safety Insurance outsourced IT support of policy administration to CSC and introduced CSC’s Internet software to push insurance services to agents over the Web using Safety’s Agents Virtual Community portal.
Insurance Corp. of Hannover Improves Market Flexibility, Offers Internet Services with CSC’s BPO Operations [ Source: CSC ]
March 2005 - Looking to launch new Web-based services to its agents, Insurance Corporation of Hannover talked to CSC in 2004 about transferring its policy administration, agency accounting and statistical reporting functions to CSC’s business process outsourcing (BPO) operations. The insurer wanted to extend Internet-based services to agents and simplify the accounting and reporting process for 20 specialized programs. Insurance Corporation of Hannover chose CSC’s BPO services for policy administration, agency accounting and statistical reporting, tailored to individual ....
GE CyberComp Launches Insurance Business in 30 Days with CSC’s BPO Solutions [ Source: CSC ]
March 2006 - GE CyberComp, a division of GE Commercial Insurance, needed to restart a successful workers’ compensation portal, under new ownership, with the ability to conduct business in every U.S. region – in 30 days. GE CyberComp opted for CSC’s business process outsourcing (BPO) services to provide customer service, policy administration, billing and technology support. The company issued its first policy 30 days after acquisition, sold 3,000 new policies within six months, and had $200 million ....
Cypress Property & Casualty Grows from Startup to Regional Carrier with CSC’s BPO Services [ Source: CSC ]
April 2008 - CSC’s Business Process Outsourcing (BPO) operations provided full back office support for Cypress Property & Casualty Insurance including call center, billing, accounting, reporting and compliance. Behind the scenes, CSC’s property and casualty BPO operation uses CSC’s POINT IN software, the leading policy administration system for mid-sized companies.
Chase Insurance Brokers Sale of 1 Million Life Policies with Support of CSC’s Outsourcing Services [ Source: CSC ]
March 2006 - CSC provided support for Chase Insurance's acquired block of life insurance policies while upgrading the insurer's technology. Solution components include support policies with CSC’s applications management services and introduce Automated Work Distributor, CSC’s CyberLife and CSC’s New Business Accelerator into processing operations. The results have been dramatic; the CSC solution supported the sale of policies, reduced size of full-time support team 48% and gained skilled South African resources at 14% savings.
Aviva Life Insurance Rapidly Launches Innovative Products, Supports Core Systems with CSC’s Outsourcing Services [ Source: CSC ]
March 2006 - Aviva Life, the U.S. subsidiary of the world’s sixth-largest insurance group, saw demand growing for indexed annuities and wanted to rapidly introduce a new product to serve that market. CSC provided product development and applications management support for Aviva’s core administration systems, VANTAGE-ONE and LIFE/70. CSC’s VANTAGE-ONE is the industry’s leading system for processing annuities, used by 15 of the top 20 U.S. life insurers. By outsourcing the day-to-day maintenance and some development activities to ....
Accident Fund Fuels National Expansion with CSC’s Technology, Outsourcing Services [ Source: CSC ]
March 2008 - Accident Fund chose CSC’s business process outsourcing (BPO) services to expand its business outside of Michigan. In the first five years of Accident Fund’s expansion, the company grew from $203 million in premium in Michigan to nearly $500 million in premium in 43 states — without hiring additional personnel.
Dilithium Content Adapter [ Source: Dilithium Networks ]
June 2008 - The Dilithium Content Adapter (DCA) is a high capacity and scalable software solution that automates the adaptation and delivery of multimedia content to the widest range of networks and devices. DCA’s unique patented audio and video technologies enable on-demand transcoding, transrating and trans-sizing of multimedia content. DCA provides an open API that allows the development of innovative value added services. With DCA, service providers, content owners and aggregators can deliver ....
CSC Goes Above and Beyond to Deliver Aon’s Promise to Shareholders [ Source: CSC ]
March 2008 - In 2003, the founder of Aon Corporation made a promise to stockholders to reduce costs by $200 million. With an information technology budget among the highest in the industry, IT was an obvious place to look for savings. Aon looked to Computer Sciences Corporation to provide the standardization and discipline needed to bring costs down. Aon brought in CSC, to and manage voice communications, Web hosting mid-range servers, mid-range servers, and data networks, and also ....
Virtusa’s Insurance Practice Helps Clients Address Inflexible Systems [ Source: Virtusa Corporation ]
March 2007 - Virtusa’s Insurance Practice concentrates on helping clients address inflexible and redundant systems, poor IT reuse, complex operational support, inefficient projects and highly-complex testing. Virtusa helps leading insurance companies achieve faster time-to-market through a broad range of IT consulting, application development, legacy application modernization, software quality assurance and business process management services.
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