Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors that are responding to the challenge of "any channel" customer engagement.
Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses. And then learn more about how the Service Cloud helps deliver great service at the lowest cost, while increasing:<...
Insurance companies deal with millions of hand-written insurance application forms annually, so converting them into actionable data is often very challenging. To help ease the headaches associated with getting customer application forms into back-end systems, companies are adopting automated form conversion strategies. These systems are capable of a high degree of accuracy despite a huge range of diversity in application forms.
Access this case study to read about how a creative development team ...
All your senses grasp the physical world wonderfully - but eyes dominate by far, for both biological and cultural reasons.
Human eyesight does something computers do, too: both eye-position and retina structure developed to direct the information-firehose very deliberately toward a carefully chosen, relatively narrow field.
Invacare manually processed up to one thousand paper invoices per day and vendor inquiries were slowed by multiple phone calls and retrieval of documents from storage.
The company implemented IBM Datacap Taskmaster Accounts Payable Capture software, which identifies each vendor's invoice and locates the data fields to be captured on the fly.
Reduced accounts payable headcount while increasing volumes; improved customer service; reduced paperwork.
The business value of reporting is simple: it not only communicates a company's performance, but helps the company understand it. With it, executives, managers and business users can take action on recent information. It creates a common context for decision-making in every department and at every level.
At its best, reporting is an integral part of performance management. However, IT departments and report authors can be challenged when they try to deliver these ...
This paper addresses the challenges of planning, budgeting and forecasting in a spreadsheet environment and highlights the advantages of using a software solution designed specifically for dynamic planning. The business challenges and drivers are discussed, including organizational and technological best practices to follow.
A Planning Software Selection Matrix is included to assist decision makers in selecting the most appropriate planning software for their specific business processes and needs.
The current business environment is still characterized by skittishness, tenuous demand and sporadic growth. It's no surprise then, that 60% of CFOs plan to make major changes to critical finance practices and processes, according to the 2010 IBM Global CFO Study. In fact, 70% of CFOs claim to be taking a more prominent role in enterprise decision making beyond the traditional role of finance.
Yet many CFOs admit to significant gaps in their ability to deliver ...
November 2012- Although MDM features have commoditized with little differentiation, the platforms are expanding deeper into enterprise mobile software and document management support. Enterprises should look not just at a vendor's MDM technology but also at how well it can support enterprise mobile needs.
October 2012- Organizations whose success or failure is determined by the decisions they make are handicapped by systems that are centered on processes or functions. As a result, these organizations struggle to improve business productivity and find it hard to make changes in their systems quickly, despite a pressing need to do so. To succeed, these organizations need to move their thinking from processes and functions to decisions. - they need to become decision-centric.
October 2012- WebSphere Cast Iron Cloud integration for salesforce.com is a fast and simple solution specifically for integrating salesforce.com with otherapplications. WebSphere Cast Iron Cloud integration uses a "configura-tion, not coding" approach to enable salesforce.com customers to complete migration and integration projects in days.
October 2012- This white paper explores the challenges in delivering sub-microsecond accurate time to a Linux program, and it will present IEEE 1588 Precise Time Protocol (PTP) solutions and test data showing how to overcome those challenges.
Neil Ward Dutton, of MWD Advisors, assesses the capabilities of IBM's BPM V8 technology platform. Read how with version 8.0 IBM has pushed further forward in four key areas of BPM and is now a serious provider of a set of well-rounded, deep BPM technology offerings.
In this report, MWD details the level of support, advice, professional services and intellectual property that IBM offers, along with a detailed analysis of IBM's powerfully simple BPM ...
In any cloud type, networks must carry greater traffic-more intelligently and with stable access anywhere. Learn how Cisco next-gen enterprise WAN delivers must-have scalability within a network that is also easier to deploy and maintain.
According to Lippis, nearly 55% of employees working in branch offices are cut off from secure cloud computing, leading to poor performance and increased costs. Learn how to close the gap between cloud readiness and wide area networking.
As your connected customers interact with your brand in new ways, it becomes more difficult to understand who they are, what they want and what they're likely to do next. More connections and channels can be a shifting landscape, but this new territory also gives you new opportunities for meaningful customer communications.
Analytics is the key to understanding your Generation C customers - the "C" for connected - and marketing to their interests. ...
October 2012- Intel Cloud SSO is an on-demand solution for managing identity and access to SaaS applications. This white paper provides background on the cloud Identity as a Service (IDaaS) usage model & benefits. It also describes the solution architecture, deployment models, and configuration capabilities for SSO, strong authentication, and integration options with McAfee's on-premise identity infrastructure.
October 2012- Organizations looking to outsource to a cloud environment should now demand an unprecedented level of transparency into their cloud services and no longer need to rely solely on contracts, and certifications from their service provider for security.
October 2012- Mobile application development is a very important and strategic IT topic. In 2012, Gartner is making major updates to this research to reflect market convergence. We analyze platforms that allow enterprises to build, support and manage mobile applications for both customers and employees.
October 2012- Gartner's recent magic quadrant for IT Service Support Management included no vendors as leaders or innovators. Learn why and how ITinvolve is delivering an innovative service desk solution that empowers IT staff through social collaboration and visualization to improve incident analysis and triage to speed incident resolution time.
October 2012- The next big breakthrough in IT management is here. Learn how you can reduce change risk, speed incident resolution, and improve visibility across your environment with Social IT Operations Management.
October 2012- Service Management tools have seen little innovation in 20 years. Learn how a new cloud-based approach provides a personalized social platform where your IT professionals can see a comprehensive view of your IT environment, collaborate and share collective expertise, are provided user relevant analysis on impacts of changes, incidents, and problems, and can quantifiably reduce the time it takes to diagnose and resolve issues.
October 2012- Today's IT service management tools were defined and built to eliminate the human element by focusing on automation. Although automation is important, equally important is the knowledge of the human element. See how critical knowledge can be captured from any source and utilized to solve the growing complexity of operational challenges in today's IT environments.
October 2012- Precisely what constitutes big data may be a moving target - a single data set can range from dozens of terabytes to a data deluge encompassing multiple petabytes. But the excitement in financial services is about speeding the response times for data analysis and visualization and providing actionable information when it's needed most. Learn more about the key features to benefit all types of big data environments.
In the cloud, performance matters. Based on Cloud Harmony's benchmark methodology and report developed in June of 2012, Cisco developed this whitepaper for enterprises evaluating public cloud services.
The report summarizes the results of the independent study of CPU, memory, storage, encryption and interpreted language performance between leading cloud service providers.
Security is one of the top concerns facing an enterprise moving data to the cloud. This case study, published by analyst firm Gartner* details the lessons learned by a financial services early adopter of cloudbursting to Infrastructure-as-a-Service (IaaS).
*Case Study: Securing the Cloud by John Pescatore, Gartner, Inc. May 3, 2012
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