May 2010- Acceptic provides this report on how to make relations with IT providers more safe and reliable and at the same time profitable enough. A way to provide a win-win outsourcing strategy may be found in agile dedicated development teams, according to the company.
February 2010- Decision makers and influencers — your customers — state in no uncertain terms that they regularly consume a broad range of marketing content when making purchasing decisions. Which is the most influential piece of marketing content, which is the weakest, and which medium has the greatest selling power for the future.
February 2010- Searchable Web Content on Portable Media
December 2009- Focus addresses the sometimes confusing world of PBX service plans. In this paper, this informative checklist will help you gather the information you need before you invest in hosted PBX.
January 2010- Service management, as part of the supply-chain management, is the link between the sales department and customers. Its goal is to optimize the service-intensive supply chains, which tend to be more and more complex. Service management is usually linked to operations support systems. Systems that use service management can include order management, inventory management, activation, maintenance, performance diagnostics, and several other types of support systems. A well-run service management process ensures that these systems are ...
April 2009- Creating a successful and effective webinar takes advance planning and a commitment to spend the necessary time and effort. But the extra work pays off in audience satisfaction and achievement of your business goals. Download this whitepaper to learn best practices that will ensure your next webinar is a huge success.
January 2008- Tracking time and expenses, whether for payroll, billing, project management, or some other purpose, is a business process all companies engage in. Most begin by using a paper-based system or simple spreadsheet application, but as they grow these systems become more cumbersome, time-consuming, and error prone. The solution is to automate.
July 2009- As more and more companies migrate portions of their information technology portfolio into Enterprise Resource Planning (ERP) software application suites such as SAP, the question of how best to implement automated controls over the information and processes embodied by the ERP module(s) requires careful consideration. This paper explores several critical factors that must be evaluated in order to construct a control framework that will satisfy current and future company, audit, governance, compliance, and regulatory ...
November 2006- There are many articles on Customer Relationship Management (CRM) and its benefits. However, most articles cater to large organizations and don't concentrate on the needs and objectives of small business owners and managers. The purpose of this whitepaper is to educate small business owners on what, why and how CRM can retain existing customers and help their business grow.
November 2005- This six-page document introduces Interactive Workflows, and details how using Surado CRM Interactive Workflows can possibly increase efficiency, standardize processes, reduce costs, and increase return on investment.
October 2003- This guide provides an executive overview of the makeup of a CRM system, as well as advice for choosing the right system for your business, key benefits and 10 best practices to ensure a successful CRM implementation.
July 2009- Strategic implementation involves identifying key stakeholders and target segments, gaining a clear understanding of business goals and objectives, determining the processes through which these can best be achieved, and ensuring the training and support is in place to maximize results. The aim of this paper is to educate users about strategic implementation, and the impact it can have on success in the online environment.
July 2009- The economic downturn has forced many companies in the U.S. and Europe to reduce spending across the board. For the information technology organization in these companies, this financial hardship means falling behind in the fast-moving Web service-oriented economy. Outsourcing with the right offshore development partner can overcome this problem. It can enable companies to maintain an aggressive strategy of new Web application development in the face of budget reductions of up to 70 percent.
August 2008- With eMail-Lead Grabber you can eliminate the process of having to manually type or copy-paste lead data from e-mails into your database. Reach your prospect within 30 minutes by sending auto response follow-ups. Automate routing of leads to your sales team, thus enables you to reach your prospect faster and results in good sales conversion rate.
May 2009- Companies are turning to Web Content Management (WCM) solutions to help them deliver a compelling customer experience that is consistent with their offline operations. WCM solutions have evolved over time, from being spin-offs of Enterprise Content Management solutions to being developed from the ground up with a focus on the Web. With many WCM solutions on the marketplace today, this white paper will help you determine selection criteria for both your business and technical users. ...
April 2008- As businesses began incorporating their Web sites into broader branding and marketing strategies, some tended initially toward building "flashy" platforms. The trend has now shifted in the direction of providing more substance in the form of pragmatic functionality and less glitzy style as the internet-user market has matured.
May 2009- Social media has become an integral part of a company's marketing and public relations strategy. This whitepaper offers information about how to implement an effective social media PR and marketing strategy.
April 2009- While SaaS has become a common buzz word around the industry, there is still some skepticism regarding its ability to deliver a truly robust help desk application. In this paper, we will uncover and demystify the top 10 myths surrounding the SaaS Service Desk.
June 2008- Software as a Service (SaaS)-based applications are gaining widespread acceptance; as a rough indicator of this trend, the Gartner Group predicted that by 2011 one in every four software applications purchased will be SaaS based, up from one in every 20 in 2005. There are many reasons for this growth, but at the forefront are the speed at which SaaS-based applications can be deployed and their ability to pay themselves off quickly.
September 2007- Counterfeiting and gray market activity are major problems for brand owners. They pose serious financial and non-financial consequences for corporations, distribution partners and customers. Although these problems have existed for centuries, they are only exacerbated by the global reach, low cost and anonymity of the Internet. This renders the online channel a vast unknown element, over which brand owners may feel they have no visibility or control. To effectively manage this “vast unknown,” brand owners ...
March 2009- The world of domains continues to change at an alarming pace. In the last several years, there has been a proliferation of new ccTLD IDNs (Internationalized domain names), many new second-level, and third-level ccTLD offerings, nine new sTLDs, significant changes to ICANN’s Transfer and Whois Policies, and finally, ICANN’s proposal to allow an unlimited number of new gTLDs, including IDN TLDs. For companies with a global presence, managing an international domain name portfolio ...
Find out what 350 top eBusiness leaders are doing now to make their online channel not just survive, but thrive in this trying economy
• Insights on eBusiness executive priorities and strategies for the online channel in 2009 and beyond
• eBusiness knowledge gaps — surprising misperceptions and blind spots that many executives have of their online customers and strategies for bridging these gaps
• Critical steps that eBusinesses are taking today to ...
In this December 2008 report, Forrester Research outlines how Web usability plays a key part in eliminating unnecessary sales and service costs. Forrester outlines a simple model for the cost savings that making Web usability improvements can provide.
Improving Web Site usability can eliminate unnecessary sales and service costs. Download the report and discover the potential savings for your organization, use a modifiable ROI model to estimate the potential cost savings you can generate ...
There’s never been a better time to build applications that pay for themselves in days instead of years—with fewer resources, and no upfront costs.
That’s why 51,800 companies of all sizes have made Force.com the proven choice for development in the cloud. Read the full report to learn how building apps on Force.com:
:: Delivers cost savings up to 50%
:: Makes development 5 times faster
:: Is proven by 80,000 ...
December 1990- This book is intended to provide a practical, intriguing, and fresh look at the PostScript programming language.
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