Everyday millions of consumers login to financial institutions, brokerage accounts, trading platforms and other web sites using Knowledge Based Authentication (KBA) solutions. Typically these solutions ask users to respond to questions selected by the user during the web site’s initial enrollment process.
The assumption is only that particular user knows the correct answer to these common questions. But the reality is these solutions tend to create user confusion and do little to ...
February 2007- This paper presents a novel approach for a PKI-based digital signature system for documents in an enterprise setting. A centralized appliance securely stores users' private signing keys. The appliance interfaces with the existing enterprise directory to automatically provision users' keys and certificates. Users authenticate to the appliance using their existing directory credentials in order to access their signing keys. Client applications send document hash values to the appliance to be signed, therefore the signing keys ...
July 2007- SMS (Short Message Service) is virtually an open front door to mobile phone owners online. This paper discusses the use of SMS to reach a rapidly growing and connected group of consumers.
July 2014- Learn how VeriSign SGC-enabled SSL Certificates can help improve site security and customer confidence in the free white paper, “How to Offer the Strongest SSL Encryption.” In this paper you will learn the differences between weak and strong encryption and what they mean for your site’s performance.
The increasing reliance on web-based applications has had significant unintended consequences. As direct customer interactions have shifted from business owners to IT, business managers now have limited visibility into the online experiences of their customers while IT teams find themselves directly responsible for the success of customer transactions. Now more than ever, it’s important that these teams work collaboratively to ensure customer satisfaction.
August 2007- Podcasting has become one of many ways companies can reach out to customers and investors - like blogs, news feeds, newsletters and other communications. So how can podcasting benefit your business? This white paper briefly outlines what podcasting is and what it can do for your business. The white paper outlines some easy steps that you can use to become a successful podcast user.
While many companies believe they are delivering adequate online experiences, their customers are in pain. Why do most organizations miss the mark? Improving online customer experience requires organizations to have one view of the online customer and to utilize a common language when discussing customer experience. Tealeaf will provide insights via our guide, "Building an Online Customer Experience Competency: Five Steps".
We'll share five steps you can take to establish an online customer ...
January 2008- The new economy, characterized by the increase and spread of new information and communication technologies in organizations, has changed the economic precepts established in the physical markets. This paper published by American Society for Quality analyzes and compares the applicability of the SERVQUAL survey instrument, which is widely accepted in the literature on traditional service, in electronic commerce B2C.
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