June 2009- This article discusses interoffice relationships and gives tips for using enterprise content management to address typical barriers to office productivity. Its light-hearted discussion of common workplace issues deals with real problems that can negatively affect productivity, and shows how to address them effectively. Electronic access to documents, business process management, and integration are highlighted.
April 2009- Despite a daunting amount of literature on organizational design and behavior, there is limited practical guidance on how to execute organizational change and make it sustainable. Defining the right structure is vitally important, but the truth is that even the best designs rarely see the light of day. A recent study coauthored by Celerant Consulting and the Economist Business Intelligence Unit indicated that greater than half of all organizational initiatives fail to achieve their expected ...
June 2009- In this first of a four-part series, Sharkstrike discusses the emergance of HR SEO, as well as findings from its research into current HR SEO practices at leading companies. Search engine optimization (SEO) has been a standard practice used by corporate marketing departments to attract qualified buyers to Web sites for years. And while many human resources leaders might know little or nothing about SEO, leading-edge companies seeking to win the talent acquisition wars are ...
June 2009- This article discusses ways that enterprise content management technology helps workers who are striving for efficiency to avoid inherent delays and errors made when interacting with people. ECM technology forces consistency and enforces timelines and other rules; this article explains how.
October 2008- Who cares about attrition? If it concerns the effort involved in hiring 30-50 percent of the workforce every six months, human resources does. If it concerns the length of time it takes for new hires to become adequate, supervisors do. The lifecycle approach is based on addressing different attrition factors at different stages of the agent lifecycle. Solving the challenges at each stage requires different tactics, but the underlying strategy for each relates to the ...
December 2008- Today, it's hard to find a top organization that doesn't have aCIO in the boardroom. IT is not just a business tool, but a business driver, and CIOs are every bit as valuable as other C-level executives. Jupitermedia features this report on becoming a better project manager.
April 2009- Negotiation is an interactive process by which people reach mutual agreement on solving a common problem, but for many people this is easier said than done This white paper discusses five tips for helping you approach and carry out your negotiations with confidence. Rule number one? You won't know what you can get until you ask.
March 2009- Smart companies know that investing in resources to develop new management and professional talent is a top priority. In this Bersin & Associates report, discover how six businesses growing at 10 percent or more a year use e-learning as a fast, effective and strategic tool to develop and nurture talent, scale up operations, and maintain their competitive edge.
March 2009- Whether in a contact center or bank branch environment, workforce managers everywhere face the constant challenge of balancing the yin and yang priorities of service levels and labor costs. This is especially true in today's economic environment where inaccurate forecasts can lead to poor scheduling decisions and can have dramatic impact on bottom line profitability. In this guide, GMT Corp. analyzes how to improve bottom-line performance in contact centers and bank branches through precision forecasting ...
March 2009- The current economic crisis is driving companies to assess their present and planned HR footprint in an effort to identify cost savings and business improvement opportunities. The purpose of this white paper is to provide a road map for assessing the total cost of ownership of your HR technology footprint and to support building a business case to improve it.
March 2009- This summary provides an antidote to the widespread malaise on the American business scene left in the wake of massive layoffs. Drawing on case studies and original research, David M. Noer — a frequently quoted expert in major media such as The Wall Street Journal and Fortune — provides executives, human resource professionals, managers and consultants with an original model and clear guidelines for revitalizing downsized organizations.
How much more could you be earning?
For the second year in a row, Global Knowledge and TechRepublic have partnered to create a comprehensive IT salary survey. With over 14,150 responses, the 2009 report has turned out to be one of this year's most relevant and revealing salary surveys in the industry.
Despite the current economic pressures, the salaries of IT professionals did post a 10% gain over the results reported in our 2008 ...
We’ve all seen the headlines. We’ve read the analyst reports. It’s unanimous: IT budgets are shrinking. But the needs of the business are not. In fact, in difficult times, the needs of the business may actually grow.
When times are tough, companies need to home in on those activities that help them operate more efficiently and do more with less. They need to quickly adapt and respond to competitive threats ...
February 2009- More and more companies are making sustainability a highly visible part of their corporate strategy. There are many factors driving companies to go green, from the desire to improve corporate image to competitive differentiation in the market. But whatever the reason, the training department can be a key part of a green strategy. This dovetails nicely with the overall trend in training to align learning with corporate initiatives. If your company is championing a green ...
Cost-cutting initiatives gain special prominence in a tough economy. In troubled financial times, however, many CIOs won’t sign off on a new project, unless there are demonstrable quantified savings and the financial impact is clearly identified.
This whitepaper describes how you can identify new cost savings opportunities, precisely quantify the savings, evaluate the project impact, and establish a way to track costs over time for continual cost optimization.
Explore the 17 ...
November 2008- About 10 percent of the typical workforce falls into the category of "Difficult People." The effects they have on the organization vary greatly, but usually involve low moral, increased conflict, change in group attitude, intimidation, insults, team demoralization, decreased productivity, rising costs, increasing project risks, and/or a tax on resources. This white paper describes some of the more common types of difficult people and provides you with tips on how to handle them.
The Web can be an incredible business tool, and a potential threat. The change that the Internet has and will continue to produce in the world marketplace - and in life in general - is certainly comparable to revolutionary innovations in the past, such as the introduction of automobiles or even the printing press.
This white paper, however, will not focus on Internet highlights, but on some of the considerable downsides-and how to ...
September 2008- According to the New York Times, American companies are cashing in on outsourcing their IT and non-IT needs to Eastern Europe along with the Western European organizations. Such multinational players as Dell, IBM and Morgan Stanley have recently outsourced their services to Eastern Europe and expect other US companies to do so. What advantage is hidden behind the Eastern Europe's IT scene? Find out with this informative white paper.
September 2008- In solving the problems that appear in staffing the IT department of your company, there are two main questions you should answer: What is the right IT staffing model for your business? and Should I outsource the IT department?
June 2006- The Consumer-Driven Healthcare (CDH) survey of U.S. businesses has yielded a number of important findings: CDH is a significant development in employee benefits; the more popular CDH plan incorporates a Health Savings Account; managers are on a steep CDH learning curve; they’re getting their information from a variety of diverse sources; the highest expectations for CDH are financial; and communication is critical to the success of CDH.
January 2008- Most organizations dont emphasize the importance of learning and development as much as they should. The need may be very clear to the individual, but how do they convince the rest of the organization to jump on board? This white paper from SumTotal Systems explains the 10 steps which will help to address immediate problems, build alliances throughout the organization, and make a business case. These best-practices come directly from SumTotal customers who have faced ...
January 2008- Students, trainees, research fellows, and junior faculty all benefit from the direction provided by academic mentors and research supervisors. The literature contains numerous reports on the importance of mentorship in helping facilitate the future success of trainees, documenting benefits such as more productive research careers, greater career satisfaction, better preparation in making career decisions, networking within a profession, and aiding in stress management.1-10 This Commentary describes several key points of advice both for individuals ...
January 2008- The literature contains numerous reports on the importance of mentorship in helping facilitate the future success of trainees, documenting benefits such as more productive research careers, greater career satisfaction, better preparation in making career decisions, networking within a profession, and aiding in stress management. This paper from University of Toronto describes several key points of advice both for individuals who mentor and those who receive mentoring (mentees). This advice applies to traditional direct supervisors.
January 2008- Software-as-a-Service (SaaS) solutions are the fastest growing area of enterprise software. SaaS is defined as model of delivery where the software company provides hosting, maintenance, daily technical operation, and support for the software provided to their client. SaaS disrupt the Customer Relationship Management (CRM) industry. And now one is seeing this deployment option infiltrate other parts of the organization. This paper from SumTotal Systems outlines the specific benefits of software-as-a-service and things to look out ...
January 2008- This paper published by SumTotal Systems describes about the renewed interest in talent management. More technology vendors are proclaiming they can automate the entire process of talent management (either through integration of technologies or all-in-one offerings), and more companies are ready to embrace it. If talent management is going to take off this time, its the second reason corporate receptivity-that will be the catalyst.
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