March 2009- New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology.
August 2009- As of February 2009, Facebook is over 200 million members strong, and 30% of companies are using social networking sites to learn about applicants as they interview for jobs. Protect yourself by reviewing the tips in this whitepaper.
October 2009- Organizations can derive strategic advantage by embracing sustainability as part of their business. Benefits of becoming a sustainable company include: cost savings by limiting waste and consumption of natural resources, new business opportunities through environmentally friendly product innovations, and enhanced brand value and reputation with customers and partners.
October 2009- Bottom line: IT governance gives leaders the tools and techniques to get lean in lean times. In successful companies, IT contributes strategies that improve the business' overall situation, and when economic conditions get tough, IT must achieve this successfully with less money and often fewer resources. Learn the five parts of a sound IT governance strategy that can be used to accurately set priorities and cut costs.
September 2009- Self-service continues to rock the support world because it drastically frees up representatives’ time and reduces expenses. But are there hidden costs of self-service? This white paper explores self-service’s impact on the rest of the support organization and what you can do to better balance assisted support with self-service strategies.
October 2009- The future of enterprise networks is IP convergence where signal transmission for networking, A/V, and building management and security systems are merged over one common infrastructure using common protocols rather than deploying separate closed, proprietary solutions.
IT Financial Management: Business Decisions for IT [ Source: HP ]
September 2009- IT can have a large impact on overall business productivity, quality and costs, and sometimes even enables new ways of working and more effective business models. Each of these ultimately flows to the business bottom line of profit. And impacting business profit is one sure way to a seat at the executive table. The trick for IT executives is being able to demonstrate that impact. Read this white paper to discover how to manage IT ...
February 2009- Telework isn't just a way to reduce commuting costs; it's a strategic advantage and a promising work practice that achieves multiple goals. This document outlines the factors spurring telework and identifies its challenges. Plus, see how Adobe addresses the unique technology requirements associated with teleworking.
September 2009- This research brief documents key findings gathered from interviews with 270 mainframe IT and business managers on topics such as mainframe staff, skills and spending trends.
July 2009- Social media has created a paradigm shift from a “one-to-many” broadcast model to a “many-to-many” conversational model of customer interaction, and this shift necessitates a change in how organizations interact and communicate across their value chain — employees, customers, partners, and suppliers. The rapid adoption of social media and social networking, and the increasing demand for more customer interaction is compelling organizations to develop a well-thought-out social media strategy and presence consistent with the organization’s ...
April 2009- Despite a daunting amount of literature on organizational design and behavior, there is limited practical guidance on how to execute organizational change and make it sustainable. Defining the right structure is vitally important, but the truth is that even the best designs rarely see the light of day. A recent study coauthored by Celerant Consulting and the Economist Business Intelligence Unit indicated that greater than half of all organizational initiatives fail to achieve their expected ...
June 2009- In this first of a four-part series, Sharkstrike discusses the emergance of HR SEO, as well as findings from its research into current HR SEO practices at leading companies. Search engine optimization (SEO) has been a standard practice used by corporate marketing departments to attract qualified buyers to Web sites for years. And while many human resources leaders might know little or nothing about SEO, leading-edge companies seeking to win the talent acquisition wars are ...
October 2008- Who cares about attrition? If it concerns the effort involved in hiring 30-50 percent of the workforce every six months, human resources does. If it concerns the length of time it takes for new hires to become adequate, supervisors do. The lifecycle approach is based on addressing different attrition factors at different stages of the agent lifecycle. Solving the challenges at each stage requires different tactics, but the underlying strategy for each relates to the ...
June 2009- Pacific Timesheet is Web-based timesheet software that provides payroll, project, job costing, time, and attendance features in one system. Other modules include automated approvals, billing and pay rates, time-off scheduling, custom reporting, iPhone timesheet, IVR integration, time clock integration, and DCAA compliance. The software supports all major operating systems and browsers. It is available in license or ASP/online.
June 2009- Data center electrical efficiency is rarely planned or managed, which results in most data centers wasting substantial amounts of electricity. Today it is both possible and prudent to plan, measure, and improve data center efficiency. In addition to reducing electrical consumption, efficiency improvements can result in higher IT power densities and give organizations the ability to install more IT equipment.
June 2009- There are some things in life, like good manners, which never go out of style, and there are other things, like clothing styles that fall in and out of fashion, but when an IT skill falls out of favor it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to update your skill set
May 2009- Dan Chu, VP of emerging business at VMware, discusses how enterprises are finding that virtualization brings simplicity back into the IT environment. He says virtualization has grown to become a core part of the overall IT landscape.
May 2009- Today's economic times are changing the way we do business. Companies need to be efficient and able to rapidly respond to changing conditions. IT managers are being asked to increase service levels and at the same time to reduce expenses. This means making the most efficient use of hardware and people. IT is critical to the success of these changes. Learn how VMware provides the technology to change the economics of IT.
May 2009- The value proposition of low-cost, high-return open source solutions resonates now more than ever. Indeed, the high value of open source, coupled with economic and organizational pressure, represents a "perfect storm" for CIOs, giving them the opportunity to deploy high-performing, cost-effective open source solutions to carve costs out of their IT infrastructures.
May 2009- Bringing business and technology together remains one of the fundamental problems encountered in management practices today. The industry is still searching for a "lingua franca" or common language that enables leadership teams to operate together. BTM Fusion 360 combines a digitized standard framework for business technology management with a design environment. Built from the experience gained from 10 years of R&D and usage across a dozen industries, this powerful combination is now available to enable individual ...
May 2009- How is “going green” really affecting the way we live our lives? This survey of attitudes toward climate change and how companies’ efforts to become more environmentally responsible are perceived by both consumers and their own employees’ spans 15 countries.
May 2009- Even as electricity costs have become an increasing fraction of data center costs, it is still possible to dramatically reduce data center electrical consumption through appropriate design of network-critical physical infrastructure and IT architecture. It is important to understand how to quantify electricity savings and what methods can greatly reduce power consumption.
May 2009- There are three subtle but significant factors that can materially affect UPS systems' operating costs, but unfortunately, the people who specify UPSes often fail to recognize these factors, which leads to increased costs. Learn how to avoid common errors and misunderstandings in evaluating UPS efficiency.
May 2009- Whether we are in a down economy, seeing jobs go offshore, or witnessing jobs being cut altogether, there are certain IT skills that will never go out of style. With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.
April 2009- One of the biggest opportunities to cut costs now is application rationalization. But how do you get complex consolidation projects moving forward with the business and get these mission-critical initiatives done faster? Visualization is a proven strategy for getting a clear view ahead.
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