September 2014- Every year, more government workloads move to the cloud as agencies realize the cost, scalability, and manageability benefits that the cloud offers. The vast majority of those workloads take advantage of private clouds - dedicated clouds or secure segments of clouds that provide the highest level of security and control. According to IDC Government, private clouds dominate in federal government, with billions spent so far. We talked to cloud experts at Red Hat about the ...
Protect Your Business - Protect Your Customer Experience
Business Continuity in the Cloud
Business continuity will continue to be a hot topic as long as man-made and natural disasters impact businesses around the globe. Your business can take advantage of the resilience and high availability that cloud service providers must provide as part of their own infrastructure simply to be able to deliver software as a service. Cloud-based contact center technology ...
Frost & Sullivan - Multi-Channel Customer Experience
The Next Battleground for Mid-Size Businesses
A multi-channel contact center is a must for organizations of all sizes. Best-in-class customer service organizations continue to raise the bar in delivering seamless multi-channel customer experiences. A multi-channel contact center delivers a truly consistent customer experience, so that regardless of how the client "calls in" - by phone, text, Web, chat or social media, and on any device ...
10 Considerations in Moving to the Cloud - eBook
Is the Cloud Right for Your Contact Center?
As more contact centers embrace the cloud deployment model, there is a plethora of service and solution choices, functionality and capability to sift through to determine the best fit.
This ebook offers ten key considerations for moving to a cloud-based contact center, including: cultural fit, accessibility to reference customers, technology, partners, integration and ...
Cloud, On-Premises or Hybrid? - Top Five Considerations in Choosing Your Contact Center Solution
Forrester Research notes that 60% of customer experience professionals surveyed are committed to differentiating or distinguishing their organizations from competitors on the basis of customer experience.
Organizations looking to differentiate and modernize their contact centers have three major architectural options to consider: on-premises, cloud, or a hybrid solution. While each option has its advantages and challenges, ...
Frost & Sullivan - Genesys Wins the 2014 North American Award for Cloud Customer Contact Solutions
Genesys has been able to apply the best of all strategic approaches in going to the cloud. It has acquired assets to bypass the long R&D process required to build from scratch, yet skillfully planned a phased integration to provide customers with functionality they need quickly. It also has followed an aggressive development plan to deliver ...
September 2014- Since the rise of the client-server model, IT has steadily moved from a centralized computing model to a highly decentralized one. This shift has dramatically accelerated in the last several years, fueled by mobility, cloud services and service-oriented platforms. This has created immense value for IT and end users, but adapting security controls and tools to a decentralized architecture has proven difficult. As a result, the modern enterprise is burdened with challenges like insecure devices ...
September 2014- Many enterprise organizations have sensitive files stored cross the enterprise using a variety of technologies and security controls. As bad as this is, environments are actually getting worse as today's complex IT architecture is expanded with cloud and mobile computing. Addressing this problem with status quo solutions won't work, so what will? ESG believes it's time for CIOs and CISOs to take a long look at centralized cloud-based content management services. New offerings provide enterprise ...
September 2014- It's time to take a look at your data- a close look. In this paper, we'll examine the effects of the dark data problem, as well as a process for resolving its core issues-including how to select the right compliance solution and how to lay the groundwork for governance and automation. As this paper is intended for a wide range of audiences, we will avoid highly technical, highly targeted explanations in favor of general considerations ...
September 2014- Almost every business these days requires the power of a data center, but many can't afford the cost or fit the infrastructure within their space constraints. For many years, there have been 'data center in a box' solutions that were too expensive and really never intended for us outside of a data center.
September 2014- This white paper discusses the current problems with SSL, provides an overview of the technology, and offers suggestions on ways to improve the acquisition and management of SSL certificates
Every week brings new stories of companies damaged by the breach of sensitive information, a problem that can be prevented by identity-centric best practices. Preventing data loss and protecting sensitive information from unauthorized access should be a top concern of every company. Although implementing strong authentication throughout your organization should be a consideration, starting with those employees who have elevated access is a good start.
Privileged users exist in every organization and they ...
September 2014- Chief information security officers (CISOs) and other key security decision makers should follow a phased approach in developing and maintaining a CSIRT that will identify, contain, escalate, investigate and remediate incidents in a timely and efficient manner. Read Gartner's report on how a phased approach to the creation of the team will ensure optimal effectiveness.
As mobile transforms into an overall endpoint-computing strategy, mobile strategy development continues to be a frequent subject for inquiries. IT leaders need to challenge the status quo by embracing endpoint-computing innovation and re-evaluating their strategies every six months.
Read Gartner's report that focuses on five areas that organizations can invest in to ensure success.
Enterprises all over the world are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. CIOs can shift their attention from maintenance to service, effectively changing enterprise IT from the department of no to the department of Now
Service automation tools and processes provide IT value by:
• Consolidating fragmented and redundant service systems
• Standardizing operational processes
• Creating a single system of ...
September 2014- Custom applications deliver significant value and they provide the opportunity to automate unstructured work processes to make the business far more innovative, efficient and competitive.
September 2014- Free Infographic that shows the global impact of digital downtime and how SSDs offer faster data speeds than HDDs.
September 2014- Free Infographic shows how SSDs provide better performance, reliability, power usage and savings when compared to HDDs.
September 2014- Media Leader Moves to the Cloud Gannett Company, the owner of USA TODAY and over 250 other media properties, is a leading U.S. digital media company and an XO Communications' customer. Gannett created its own private cloud, One Gannett, to consolidate the data and critical business applications from its 250 units in the cloud. The XO Intelligent WAN solution provides the secure, high-performance network infrastructure that powers Gannett's private cloud and ensures business continuity, scalability, capacity, ...
September 2014- To be secure against targeted attacks, organizations need complete visibility into the SSL traffic coming across the WAN. Discover the risks posed by the use of SSL encryption, and the products that can help you defend your business.
September 2014- This white paper describes the growing role SSL/TLS decryption plays in security, options for deploying decryption, and best practices for sharing the information generated by SSL/TLS decryption with other security monitoring systems.
According to Gartner, 50% of ALL network attacks will hide in SSL by 2017.
SSL Encrypted traffic is pervasive and can improve security of data but it also bypasses most policy enforcement points. This is creating a significant data security, privacy and compliance risk for businesses. Get up to speed with Blue Coat's Interactive E-guide to Encrypted Traffic Management.
What you will learn:
• How Encrypted traffic is growing exponentially and how it ...
September 2014- Wasn't encryption supposed to improve network security? All too often SSL is a carrier of new and successful attacks. Discover how to transform the increased risk into an effective strategy for encrypted traffic management.
September 2014- When today's businesses succeed, they can outstrip the capabilities of existing data systems. Data workloads are evolving and as a result data services need to be more robust and scalable. IBM PureApplication System and IBM PureData System for Transactions are designed to meet these needs.
September 2014- To meet business demands for more solutions faster at lower costs, IT leaders are transforming their systems, organizations, people, and processes. Much faster delivery of solutions is only half of the challenge; systems and business process integrity must complete the picture. Read this Forrester WhitePaper to understand how IBM is helping in the transformation
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