April 2010- Companies are adopting Voice over IP (VoIP) communications, with hosted solutions becoming increasingly popular. What are the cost savings of VoIP over traditional telephony when it's enhanced with the added convenience of fully managed services and flexible packages? Get practical guidance on choosing enterprise-grade, cloud-based IP phone service to connect all employees into one unified phone system.
December 2009- This EMC Perspective explores how virtualization is being used in today's businesses to provide immediate and significant benefits to Microsoft-centric IT organizations. This paper targets the business and technical decision-maker who has heard about virtualization but wants to know more about how virtualization can provide a significant return on investment (ROI) while reducing the total cost of ownership (TCO).
December 2009- The exact moment an organization needs SFA is hard to nail down, but far too many realize they need SFA only after they lose a revenue opportunity. Is it time to invest in SFA? Focus presents this discussion of 10 signs that indicate you need an SFA solution.
January 2010- Batch Application Integration allows you to process critical transactions, such as payment authorizations, in real-time, and cue fulfillment (such as packaging and shipping) or other lower priority actions for batch processing. Learn more about Batch Application Integration, and how BMC CONTROL-M makes it possible.
December 2009- The stakes of picking the right content delivery network for successful video delivery are getting higher and higher. This white paper examines the inability of legacy CDNs to deliver on these seven criteria and the corresponding, unique necessity for a distributed origin-based network architecture that is purpose-built for today’s broadband video opportunity. There have emerged new table stakes—seven essentials—for successful video delivery that every decision-maker needs to consider in making a decision ...
August 2008- The dramatic changes reshaping today’s securities industry are creating intense new pressures for financial services firms. Growing trade volumes combined with the proliferation of electronic exchanges have sharply increased trade complexity, driving up costs and processing demands. Globalization has forced companies to deal with multiple currencies, 24x7 trading, and a constant flow of cross-border settlements. Mergers and acquisitions have created integration nightmares, with companies struggling to connect highly fragmented legacy systems across multiple locations. ...
March 2009- A slow economy is the perfect time to take stock of contact center operations. In fact, you probably can’t afford to put it off any longer. Rain or shine, customers expect the same service quality, which means you’ve got to find ways to stretch your budget and operate more efficiently. This Forrester Research white paper provides 10 strategies you can implement immediately to improve contact center performance while reducing expenses.
December 2008- The SSPA and Citrix Online recently partnered to identify the top 5 initiatives for delivering best-in-class support and services.
December 2009- This white paper discusses the features and benefits that the Ajax WebMail interface of Axigen Mail Server offers in terms of third-party content delivery, including their impact on user productivity, targeted information delivery, creation of value added services or advertising.
February 2008- This white paper presents market research from a survey of organizations that are using Google Apps Security and Compliance Solutions, as well as solutions offered by nine other leading vendors. The goal of this research was to determine how organizational decision-makers perceive the offerings with which they are most familiar, and to determine if there are quantifiable differences between Google’s solutions and those offered by the other vendors. The research found that with Google ...
When it comes to technology these days, the cloud is the place to be. Cloud computing has emerged as a hot trend, right alongside virtualization and service-oriented architecture (SOA). Vendors are racing to cash in.
As a result, market misinformation abounds, creating confusion among organizations that might otherwise benefit from the new technology. And as with any emerging technology, much remains in flux. Standards are still evolving, prices and pricing models vary widely, ...
Web-borne malware is now more common than malware that enters an organization through email. The number of Web sites discovered per day, that carry malware increased 400% in 2008. This drastic increase in infected sites can cause serious issues for your business. Organizations need to proactively protect their networks both by instituting acceptable usage policies for employee web usage as well as implementing a solution to combat these malware intrusions.
This report ...
Email communication is essential. Unplanned email outages or even routine maintenance can cause huge disruption not only to your business, but also to your customers. Our reliance on email has grown and the full impact of an email system going down is often not realized until it is too late.
In this new Osterman Research paper, sponsored by MessageLabs, now part of Symantec, you’ll learn about some of the issues organizations face ...
October 2009- Today, stakeholders and projects pepper the globe. Successfully navigating the project lifecycle –- from risk management and estimating to managing scope and facilitating knowledge transfer –- now requires a different recipe. This new eBook explores how companies can implement virtual collaboration tools throughout the project lifecycle to effectively manage projects from start to finish.
October 2009- There’s no “one size fits all” when it comes to telecommuting. This new Forrester white paper explores how implementing best practices to create a telecommuting program and standardized policy significantly reduces operational costs and increases employee productivity -- a winning combination in a tough economy.
October 2009- By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Embracing this trend is more of a question of "how" rather than "if": How will you measure, manage, and build relationships with increasingly distributed teams and workers? Learn how to effectively manage workers in an increasingly mobile environment.
January 2008- Tracking time and expenses, whether for payroll, billing, project management, or some other purpose, is a business process all companies engage in. Most begin by using a paper-based system or simple spreadsheet application, but as they grow these systems become more cumbersome, time-consuming, and error prone. The solution is to automate.
February 2009- The EPA is limiting the amount of R-22 HCFC refrigerant to 20% LESS than industry demand. This means R-22 will likely increase in cost substantially and available stocks may be bought up by the bigger organizations. It could also mean that reclaimed, recycled, and used R-22 could become more valuable than virgin R-22 refrigerant because it can be used “universally” in pre and post 2010 HVAC-R systems. Staying in compliance is important; save money, reduce emissions, and ...
February 2009- Accounts Payable function was largely confined to a transaction recording and book keeping role; not as a vital cog of a company’s business. But with the increasing pressures on operating margins, the streamlining of the accounts payable process is now seen as an equally critical measure to improve a company’s profitability to improve the company’s credit ratings and ultimately the business relationships.
January 2009- An estimated 25,000+ stable and actively developed open source projects are in existence today. Having moved beyond the realms of academia and research projects into the mainstream world, numerous businesses now look at open source as a viable option for leveraging best-of-breed solutions, lowering costs, and increasing profitability. Despite the simplicity behind the concept, using open source has become increasingly difficult.
February 2009- Balancing time, risk, and cost in the conduct of electronic discovery continues to be one of the greatest challenges faced by legal professionals today. Technology advances, laws which further define electronically stored information (ESI), and current economic conditions all serve to increase both the importance and complexity of meeting this challenge of balance. How does one best approach the conduct of the key electronic discovery tasks of evaluating (analytics), processing, and reviewing ESI in preparation ...
January 2009- According to the Radicati Group, the average business mailbox contains 4.3 GB of potentially discoverable ESI. The burden of dealing with that volume is obvious. Automated tools to help identify responsive and privileged documents are being used more and more as the only viable way to manage these massive volumes of information. Electronic Discovery professionals have been looking for ways to limit the number of documents that need to be reviewed, because review is usually the ...
March 2009- SOA deployments are coming on strong, and they're not just pilot tests anymore. As leading organizations take SOA enterprisewide, they're learning that the best way to ensure SOA app performance is with a suite of tools able to unify performance management.
December 2008- With the many products and services available in the marketplace today, the need to be able to uniformly contrast and compare electronic discovery offerings continues to grow. Even though more and more vendors are providing pricing comparison tools that can help in considering their offerings, there continues to be a need for comparison frameworks to help electronic discovery professionals systematically evaluate offerings beyond pricing and through the lens of additional factors to include capability, delivery ...
March 2009- Force.com is the preeminent on-demand application development platform in use today, supporting some 55,000+ organizations. Individual enterprises and commercial software-as-a-service (SaaS) vendors trust the platform to deliver robust, reliable, Internet-scale applications. To meet the extreme demands of its large user population, Force.com’s foundation is a metadata-driven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application.
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