Building a Business Case for Service Management & Automation
As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done ......
Benefits of an ITIL Help Desk in the Cloud
You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades. Download this white paper and gain insights into the benefits of running your help desk in the cloud.