August 2013- With software as a service (SaaS) you are integrating an external service, hosted by an external party, with your internal systems. The SaaS integration is a matter of connecting the clouds and well articulated interfaces defining the data that is traveling back and forth. With the right integration strategy, SaaS integration can be simple, straightforward, and easy. Moreover, it can position your IT organization to effectively leverage SaaS and migrate from one SaaS solution to ...
August 2013- Users now expect apps to be fully functional from day one. In other words, the age of beta testing as a substitute for professional testing is long gone. In this brief whitepaper, we'll show you how to avoid the common pitfalls of beta testing and get more from your early release and public-focused testing efforts.
August 2013- Twice the headache for half the price - that's how many software executives have come to view traditional outsourced testing. But despite the high costs and diminishing quality of offshoring firms, are there really any viable QA alternatives? Of course!
Agile methodologies give development and test teams the ability to build software at a faster rate than ever before. Combining DevOps with hybrid cloud architectures give teams not just the principles, but also the technology necessary to achieve their goals.
By combining hybrid cloud and DevOps:
• IT departments maintain control, visibility, and security
• Dev/test teams remain agile and collaborative
• Organizational barriers are broken down
July 2013- Download this free guide from John Goodman, Vice Chairman of Customer Care Measurement and Consulting, to learn how to create a customer service process that will grow your business.
July 2013- Application performance management today sits at a juncture that crosses many disciplines and domains: software dev, applications in production, IT services, desktops, mainframes, web, mobile, cloud services, virtualization, app testing, network infrastructure, databases, and storage. This report aims to clarify the definition of an APM solution, and how vendors (new and established) are taking them forward. Also OVUM provides a SWOT analysis for the solutions along with features assessment; the results are summarized in the ...
October 2013- Negative media coverage, a loss of customer confidence, and the resulting loss in sales can cripple a business. As a result, all entities that handle credit cardholder information are being challenged to adopt more effective data protection measures. The Payment Card Industry (PCI) Data Security Standard (DSS) was created to confront the rising threat to credit cardholder personal information. This compliance guide will provide readers with an overview of the requirements as well as suggested ...
October 2013- It seems like we have been hearing a lot about phishing in the news in recent years, and this threat hasn't abated yet. Why are attacks via phishing and social engineering in general so prevalent and so effective? This whitepaper examines the many different methods employed in phishing attacks and social engineering campaigns, and offers a solution-based approach to mitigating risk from these attack vectors.
July 2013- IBM SmartCloud Solutions delivers the SaaS solutions needed to maximize collaborations, accelerate innovations, make impactful, informed decisions and become a truly customer-centric organization. Backed by IBM's deep industry knowledge and desire to continually innovate for the benefit of our clients, this portfolio aligns IT and line-of-business priorities to maximize software investments and streamline business processes. The result is a customer-centric company culture that is nimble and ready to act. Only IBM SmartCloud Solutions transcends other ...
IBM conducted more than 1,700 in-depth, face-to-face interviews with CEOs, general managers and senior public sector leaders from around the globe. Our newest CEO Study, the largest of its type ever undertaken, is the latest in the IBM C-suite Study Series. It explores how CEOs are responding to the complexity of increasingly interconnected organizations, markets, societies and governments - what we call the connected economy.
Three themes emerged. Today's CEOs must:
If you haven't explored the benefits of website tag and data management, now is the time to discover it.
With the rapid adoption of website optimization and personalization solutions in the last few years, digital marketers have faced serious marketing and technical execution challenges. Efficient workflows, execution, and overall test management continue to be a struggle, and according to Web Analytics Demystified, the biggest hurdle is instrumenting the website with the testing vendor's ...
Marketing agility is critical for enterprises that interact with their prospects and customers via a wide array of channels. Enterprises that deliver static, un-optimized experiences are losing consumers and market share to more nimble competitors that have mastered the art and science of consumer interaction in the digital age.
Marketing agility relies on three pillars that enterprises must have in place:
1. Rapidly execute any digital marketing initiative through any channel or ...
Target site users with a personalized experience
Creating more personalized web experiences is vital to growing revenue, especially for large enterprises.
This means the number of marketing technologies to vet, deploy and manipulate keeps growing. The volume of tags and websites to manage is exploding. And the pressure to optimize everything is relentless.
In this use case, see how Sony Electronics uses Ensighten to improve website performance, reduce customer ...
June 2013- After just two months, 80% of the company's 2,800 staff has created a profile on the platform, and 27,000 posts have been added across 200 groups. The initial use cases have been very successful, with the social intranet now replacing various different communication channels including email, and driving greater interaction between departments. The highly distributed sales team has embraced the technology particularly enthusiastically, predominantly to support sharing of success stories on the platform. While it's still early days, Yellow ...
Over the last 5 years, Big Data and other major technology trends—chiefly cloud computing, social networking, mobile communications and new analytic technology applications—have created new opportunities for companies to propel their decision-making capabilities.
But building applications that can leverage the volume, variety and velocity of Big Data is the next challenge facing organizations of all sizes.
Download the white paper "Decision Management for the Masses" and learn the best practices ...
Customer data is more widely available than ever, but now companies are faced with the challenge of Big Data.
Companies have made substantial investments in Business Intelligence and analytics to better understand their customers and their business. Big Data represents a dramatic shift in the data available to companies: Far more data, of many more types, arriving more quickly. At the same time, these companies are realizing that the social, mobile and informed ...
“Is this email a phish or is it legitimate” That’s the question that employees — and executives in particular — are asking with greater frequency. They’ve heard about how high profile organizations and even government agencies have fallen prey to attacks that stemmed from seemingly harmless emails. Has the door been left wide open?
Read this whitepaper to learn guidance on how to recognize advanced threats and protect yourself from them.
April 2013- Organizations are discovering that effective Advanced Persistent Threats (APTs) protection is a critical priority. Without APT protection, organizations are vulnerable to potentially devastating malware attacks that could last for months or years before they're identified.
In this Cornerstone newsletter featuring Gartner research, decision makers will find insights to help develop and execute successful cloud computing strategies. Organizations have embraced new ways of “consuming” cloud computing resources and are realizing the power of affordable hosted IT and communications services. Although migration to cloud-based services provides many benefits, there are inherent challenges that – with appropriate planning – can be addressed with ease.
CIOs and business decision makers will find a useful ...
March 2013- On September 27, 2011, Birst announced the release of Birst 5. Birst 5 introduces the concept of a completely encapsulated business intelligence solution as in a self-contained virtual package, or software appliance. The Birst software appliance offers to on-premise customers the same features and functionality of traditional cloud-based SaaS implementations. Birst provides a proven and tested platform from its public cloud-based offerings to Information Technology (IT) departments looking for the provisioning speed of cloud-based architectures and the security provided ...
Pervasive business intelligence-BI for the masses-is often described, but rarely achieved. Conventional BI approaches have enjoyed limited success, partly due to high up-front costs and complexity that often comes with those solutions. However, prior Aberdeen Group research shows increasing interest in Software-as-a-Service (SaaS) business intelligence, with twice as many organizations using this deployment approach as one year ago - 15% in 209 compared to 7% in 2008.
This Analyst Insight is based on data collected from more ...
The advantage your company can achieve by deploying a SaaS-based ITSM solution is entirely dependent on your unique business model, objectives and long-term IT strategy.
This white paper examines key factors to consider when transitioning to cloud-based ITSM, including:
Integration with existing systems
Implementation and deployment
Utilize this resource to help you determine if you can achieve the desired results from SaaS-based ITSM ...
March 2013- Learn how Learfield Communication has leveraged a combination of over 50 local storage devices and the cloud to provide access to files from any of these local storage devices to employees using smartphones, tablets, and computers - even when these devices don't have a network connection.
March 2013- Learn how Balfour Beatty saved over five million dollars in one project alone by using file sharing on iPads. Balfour Beatty leveraged a combination of local storage on jobsites and the cloud to access large digital designs with Wireless LAN speeds instead of 3G speeds.
March 2013- Learn how to provide local file access with any computer or mobile device outside the firewall, without the need for VPN. See why cloud-enabled storage is the next generation of file sharing infrastructure.
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