June 2013- With the exploding adoption of software-as-a-service (SaaS) applications, enterprise IT is fundamentally changing. While on-demand services provide tremendous ROI, they also introduce new challenges that must be overcome to truly capitalize on their potential. Identity management problems such as controlling who is granted access to which applications and data and how to control access to these applications leveraging on premise directories such as Active Directory, have become increasingly important. Single Sign-On and user management solutions ...
The selection and implementation of an imaging and document management solution can seem overwhelming. Your institution will have many concerns and questions as you work through the selection process, but ultimately must ensure that the needs and requirements of your institution will be met in the product selected.
A successful implementation starts with the right foundation. This document is meant to help you build that foundation by understanding and working through critical steps ...
January 2013- Read this white paper to learn why Actuate's Business Intelligence Reporting Tools (BIRT) Open Source solution has become one of the most robust and web-centric Open Source Business Intelligence tools today. We invite you to download this white paper today!
January 2012- This white paper examines the latest trends in RIA technology and discusses which RIA technology, or mix of technologies, makes sense for your organization. We invite you to download this white paper today!
December 2012- Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use it as a force multiplier for your support organization, and revenue generator for your sales and marketing teams.
Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors that are responding to the challenge of "any channel" customer engagement.
Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses. And then learn more about how the Service Cloud helps deliver great service at the lowest cost, while increasing:<...
November 2012- This brief helps IT influencers quickly identify how they can best support their business users, and remove typical IT pushback hot buttons like “we can build it ourselves” and “this is yet another add-on system that’s going to take way too much of our time and money to support”, by making the case for SaaS-based, automated PLM application that seamlessly integrates with and breathes new life and up-to-date producer data into entrenched legacy systems
November 2012- Read this whitepaper to find out why being a more strategic organization requires PMO applications, or support tools, that provide visibility, accountability, and control including resource, request, and time-management.
November 2012- Scoring and prioritizing IT projects is still one of the biggest challenges and most neglected processes in many IT organizations. The Innotas eBook on scoring & prioritization will help you build a system for picking the right IT projects for your organization.
November 2012- Learn the smart approach to IT Resource Management. This whitepaper from Innotas-the leader in cloud solutions for Project Portfolio and Application Portfolio Management-identifies why effective resource management is crucial for any IT department.
November 2012- This whitepaper presents CIOs and IT executives with best practices and real-world examples of how companies are using Project Portfolio Management and IT Governance solutions to help drive innovations within their IT organization.
Get an exclusive look at the real business benefits behind using a mobile workforce management solution.
Once you start to look at your current methods for managing, scheduling and communicating with your field, the opportunity for adopting a technological solution will become rapidly apparent. Start to peel back the layers and you may discover pains and opportunities for improvement that you didn't even realize existed.
In this business paper from ClickSoftware, ...
Learn how ClickExpress "an out-of-the-box, cloud-based workforce management solution" can increase your operational efficiency as well as your productivity.
This eBook for operations and customer service managers, will walk you through the challenges faced by field organizations, how a workforce management solution can increase operational efficiency as well as productivity; and how, by campaigning this change, you can become an operations superstar!
Identity as a service is emerging as a new, innovative approach to identity and access management (IAM) in the cloud that brings with it the potential to reduce costs, enhance end-user and IT administrator productivity, and enable greater enterprise agility.
One of the biggest concerns expressed by IT managers about outsourcing their IAM operations to a cloud-based service provider is security. When user credentials (e.g., user ID, password, and other attributes) are ...
October 2012- The software-as-a-service (SaaS) application delivery model is growing rapidly. However, customers who adopt the SaaS model struggle to manage the overwhelming number of user accounts they have to create. Their users are constantly forgetting their passwords and calling the help desk. They are unhappy because they have to reenter their user ID and password every time they logon to an application during the day. Overwhelmed IT administrators take too long to create accounts for new ...
October 2012- Geographic information system (GIS) and information technology (IT) managers see the cloud as a compelling argument for leveraging off-premises hardware resources and reducing local infrastructure costs. But how does one go about calculating the cost of using cloud resources in lieu of using on-site infrastructure? The purpose of this paper is to help the reader understand how costs are calculated for cloud services - using Amazon™ Elastic Compute Cloud (EC2) as an example - and ...
Cloud computing has emerged as a technology almost every industry that provides or consumes software, hardware, and infrastructure can leverage. The technology and architecture that cloud service and deployment models offer are a key area of research and development for geographic information system (GIS) technology.
GIS in the Cloud provides an overview that includes a definition of cloud computing and discusses the differences between the three core cloud service models - Software as ...
Ping Identity is a technology company that provides Cloud identity security solutions to more than 800 of the world's largest organizations in both the private and public sectors. With the acceleration of SaaS and Cloud computing, the company has seen substantial growth.
Today, the company delivers its solutions from three data centers supporting over 400 virtualized servers and counting. The management of this growth has raised the bar significantly for Ping Identity's internal IT operations.<...
VMware vCloud® Director™ orchestrates the provisioning of software-defined datacenter services, to deliver complete virtual datacenters for easy consumption in minutes. Software-defined datacenter services and virtual datacenters fundamentally simplify infrastructure provisioning and enable IT to move at the speed of business
Numerous enhancements are included within vCloud Director 5.1, making it the best infrastructure-as-a-service (IaaS) solution in the marketplace today. This document highlights some of these key enhancements and is targeted toward users who are ...
The tremendous scalability, flexibility, and speed of Infrastructure-as-a-Service (IaaS) make it one of the fastest-growing sectors of the cloud computing markets. IaaS providers combine virtualization technologies with massive infrastructure to deliver bandwidth, storage, and CPU power on-demand and with granular control over scale and costs. The potential benefits of hosting applications and workloads on cloud servers are enormous, making cloud servers the de facto norm for a rapidly growing set of use cases.
Cloud computing has sparked a huge trend in rapid-fire application development and dynamic, elastic application hosting. Desires for cloud-based delivery and the emergence of software-defined infrastructure have caused developers, technology operations and security functions to converge
These cross-functional cloud teams are responsible for securing the servers and applications under their care. PCI compliance is a very common demand, one that presents special challenges in the cloud.
This white paper provides cloud ...
Go hybrid and get the best of both data protection worlds. Cloud-connected backup and recovery seamlessly combines cloud-based and onsite data protection technologies for fast, local restores and ensured, offsite disaster recovery.
Read the white paper to:
• Discover the benefits of transitioning from tape to disk
• Learn how to get shorter backup windows and faster recovery times
• Ensure your data is totally secure and easily recovered
March 2013- Birst provides business intelligence as a service. Unlike traditional and Open Source BI platforms, Birst was designed to radically reduce overall costs by providing a fully integrated BI suite that automates much of the manual configuration required by other tools. Birst was developed as an integrated solution by one development team with one goal: enabling faster, easier BI deployments. With a Software-as-a-Service (SaaS) solution like Birst, hardware and maintenance costs are amortized across many clients ...
July 2012- Salesforce.com Service Cloud is now the leader in customer service. Learn what top industry voices have to say about Service Cloud vs outdated technologies.
July 2012- This Beagle Research Group executive white paper describes these advantages of switching to a cloud-based contact centers, focusing on lower total cost of ownership, more deployment options and better service results.
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