Service Cloud: Deliver Next Generation of Customer Service
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use ......
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Application Optimization
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Holistic Service Management Is Critical to the Evolution of IT [ Source: NetScout Systems, Inc. ]
December 2012-
IT executives have a significantly different mandate than they did just five years ago. Consumerization, virtualization and mobility have dramatically changed the way we deploy and use technology requiring a focus on the end-user experience, and on this vision the network needs to play a key role if IT departments are to execute service delivery management .
The evolution of simple applications into complex services has created a strong dependency between user experience, application ...
[WHITE PAPER]
Survey: The State of Flash in Financial Services [ Source: LSI ]
November 2012-
A variety of competitive, regulatory, and technology challenges continue to keep IT professionals awake at night. While new types of software systems address such challenges, flash-based storage and flash-based application acceleration technologies are vital to maximizing the benefits from such applications.
Download “Bullish on Data Center Flash“ to learn details of the state of flash-based technology deployments survey, such as:
• More than three quarters (77 percent) of all financial services firms report ...
[WHITE PAPER]
Building profitable cross-channel. Using analytics and personalized marketing to increase revenue and customer loyalty [ Source: IBM ]
October 2012-
This white paper explores the fast-changing customer relationship landscape in financial services. It outlines strategies and technologies that financial services marketers can use to better understand customers and market effectively across traditional and digital channels, with sections on:
• Inbound marketing
• Event-based marketing
• Digital marketing and personalized retargeting
• Web analytics
• Mobile and social channels
• Customer lifecycle management
By combining analytics and cross-channel marketing automation, financial services providers ...
[WHITE PAPER]
Forrester Consulting Report: Empowered Customers Drive Collaborative Business Evolution [ Source: IBM ]
October 2012-
Today's organizations need to adapt quickly in both the how they do business and how they leverage technology, but research shows that many are falling short. Read this groundbreaking new study, conducted by Forrester Consulting on behalf of IBM, to understand how empowered customers are changing the way business is doing business - today and in the future.
Based on a survey of nearly 400 leaders in marketing, e-commerce, IT, customer service and supply ...
[WHITE PAPER]
Magic Quadrant for Mobile Application Development Platforms [ Source: Antenna Software ]
October 2012- Mobile application development is a very important and strategic IT topic. In 2012, Gartner is making major updates to this research to reflect market convergence. We analyze platforms that allow enterprises to build, support and manage mobile applications for both customers and employees.
[WHITE PAPER]
Bring Your Own Device (BYOD) & Business Networks [ Source: Blue Coat ]
October 2012- Learn how to control, optimize and accelerate BYOD traffic and minimize its impact on business applications.
[WHITE PAPER]
Estimating the Cost of a GIS in the Amazon Cloud [ Source: ESRI ]
October 2012- Geographic information system (GIS) and information technology (IT) managers see the cloud as a compelling argument for leveraging off-premises hardware resources and reducing local infrastructure costs. But how does one go about calculating the cost of using cloud resources in lieu of using on-site infrastructure? The purpose of this paper is to help the reader understand how costs are calculated for cloud services - using Amazon™ Elastic Compute Cloud (EC2) as an example - and ...
[WHITE PAPER]
The Impact of Open Source in Financial Services: A Chief Architect's Perspective [ Source: Black Duck Software ]
October 2012- Black Duck seeks the insights of senior executives on open source software (OSS) trends and recently interviewed Eric Newcomer, an industry veteran with more than 30 years of experience. Eric was Chief Architect, Investment Banking IT for Credit Suisse, and he has also served as Chief Technical Officer of IONA Technologies. In this brief question-and answer interview he agreed to share his thoughts with the community on the use of open source in the financial services ...
[WHITE PAPER]
IBM's State of Marketing Survey 2012: Marketers' Biggest Challenges and Opportunities Reveal the Rise of the Empowered Customer [ Source: IBM ]
September 2012- Marketing technology is enabling profound changes in an organization's relationship with customers, creating new challenges and new opportunities. Getting an in-depth look at how marketers from across the globe are responding to this empowered consumer provides important insights into the underlying characteristics of successful marketing organizations. The third annual IBM State of Marketing Survey 2012 provides precisely this kind of insight. The 2012 survey results deepen our understanding of marketing practitioners' level of technology adoption and maturity ...
[WHITE PAPER]
Taneja Group: Optimization for Real Time Storage [ Source: IBM ]
September 2012- SVC and Real-time Compression reduces costs, improves IT Optimization and provides a outstanding savings for virtualized third party arrays through a software upgrade.
[WHITE PAPER]
Cricket Communications Turns to Splunk [ Source: Splunk ]
September 2012-
Keeping up with a quickly expanding business is difficult if you do not have the right tools. Cricket Communications was growing in its number of subscribers at a rate of 10 to 20% annually and needed a system that could handle processing of up to 3,000 new subscriber requests per hour.
It implemented automated business processes and contract processing systems to keep up with the new requests, but if an error occurred the whole system would ...
[WHITE PAPER]
BYOD and Virtualization – Insights from the Cisco IBSG Horizons Study [ Source: Cisco ]
August 2012-
How does your mobility strategy compare to your peers? Find out in a survey of over 600 IT leaders. Read and learn:
• Why BYOD is merely the “tip of the iceberg”
• What are the initial benefits of a well-developed mobility strategy
• How to meet security and device management challenges
• The valuable role of desktop virtualization
[WHITE PAPER]
New rules for a new decade [ Source: IBM ]
August 2012- The complexities of today's economic environment and everexpanding global supply chains mandate new guidelines for peak performance. Volatile global market conditions and customer demand variability require optimal supply chain configurations to synchronize supply and demand.
[WHITE PAPER]
Managing Volatility Through Smart Inventory Planning [ Source: IBM ]
August 2012- This paper will consider the latest developments in inventory optimization technology, including a look at how leading CP companies are using this generation of inventory management tools to help minimize working capital, improve inventory positioning and management, redesign network stocking nodes, and improve customer service and overall profitability.
[WHITE PAPER]
Forrester Consulting Report - Empowered Customers Drive Collaborative Business Evolution [ Source: IBM ]
July 2012-
IBM recently commissioned Forrester Consulting to evaluate how businesses are changing in the face of today's business environment.
Read this report to learn the four key findings driving business decisions today including the customer experience, touchpoints, lack of internal collaboration and non-technology hurdles to business transformation.
[WHITE PAPER]
IDC Power 4/5 Upgrade Report: Server Transition Alternatives: A Business Value View Focusing on Operating Costs [ Source: IBM ]
July 2012-
Buy-and-hold strategies can actually add costs to the datacenter, as systems age in place. Not only do hardware maintenance and software maintenance fees rise, over time - but the aging of applications also costs the organization money. Investing in a transition from POWER5 to POWER7 resulted in a return on investment (ROI) of more than 150 percent over three years.
An insightful and and compelling discussion by IDC that reviews the primary reason for ...
[WHITE PAPER]
The Forrester Wave: Mobile Collaboration, Q3 2011 [ Source: IBM ]
July 2012-
The future belongs to a new application architecture that Forrester calls the mobile app Internet, where mobile devices are linked to cloud-based services that provide a context-rich experience anytime, anywhere.
In this architecture, where user expectations for quality and latency are very high, the winning mobile collaboration solutions are:
1. Designed to run well on any mobile device.
2. A cloud-based solution that supports wireless access from anywhere.
3. Offer mobile collaboration solutions ...
[WHITE PAPER]
Compelling Returns of Connections in support of Social Business whitepaper [ Source: IBM ]
July 2012- This new white paper from IBM, showcases five organizations that are strategically integrating emerging social software and tools with their existing investments and seeing measurable results in return on investment.
[WHITE PAPER]
Desktops for the Future [ Source: Dell/Microsoft ]
June 2012-
With IT departments finding more room in their budgets to tackle much-needed projects, desktop operating system refresh is moving to the top of the list.
After all, OS upgrades enable organizations to rethink and restructure their entire desktop infrastructure into more efficient and productive environments. With the expiration of Microsoft support for Windows XP looming, upgrading to Windows 7 presents an opportunity to create a streamlined environment primed for virtualization, cloud computing and other ...
[WHITE PAPER]
Windows 7 Migration: Why Now Is the Time to Say Goodbye to Aging Client Systems [ Source: Dell/Microsoft ]
June 2012-
As client hardware, software and operating systems age, the costs - and the associated security risks - of retaining older systems eventually outweigh the expense of replacing them.
With the 2014 expiration of Microsoft extended support for Windows XP, many enterprises and government agencies are deciding that the time has come to make the move to Windows 7 on new and, in some cases, older systems.
This detailed UBM TechWeb white paper explores ...
[WHITE PAPER]
Windows 7 Migrations: 4 Steps to Reducing Challenges [ Source: Dell/Microsoft ]
June 2012-
The expiration of Microsoft Windows XP support is driving enterprises and government agencies to prepare for the imminent move to Windows 7.
The complete impact assessment process in this UBM TechWeb guide, which includes detailed assessment worksheets, will help IT managers accurately plan resource requirements, overcome common migration hurdles and tap into the application environment optimization that migration makes possible.
[WHITE PAPER]
Windows 7 Migration: Analyzing Internal vs. External Deployment Strategies and Costs [ Source: Dell/Microsoft ]
June 2012-
With Windows XP's 2014 retirement looming, enterprises and government agencies are intensifying Windows 7 migration initiatives. Most organizations are faced with the choice of managing their migration internally or tapping a third party to do it.
To make an informed decision, this UBM TechWeb analysis identifies the phases associated with a migration strategy and estimates the time and costs associated with successfully concluding each step.
[WHITE PAPER]
Seven Things to Let Go of Before Software Release [ Source: Electric Cloud ]
June 2012-
For most enterprises, creating, testing, and deploying a modern software application demands well-planned orchestration of an assortment of disparate tools and technologies. Sadly, far too many of these organizations are still attempting to deliver software the same way they did 20 years ago, using an amalgamation of manual procedures, homegrown scripts, and other archaic approaches. These techniques are no longer effective, and merely serve to delay delivery while amplifying costs.
In this White paper ...
[WHITE PAPER]
The Value Proposition for IBM PureFlex System: Case for IBM PureFlex System for Cloud- Enabled SAP Enterprise Environments [ Source: IBM ]
May 2012- This paper describes the benefits of consolidating from HP servers to an IBM PureFlex System in a SAP application environment with six industry examples. Learn about the cost reductions through the use of IBM PureFlex System.
[WHITE PAPER]
IBM PureFlex System: The Future of Datacenter Management by Ptak, Noel & Associates LLC [ Source: IBM ]
May 2012- In this paper, Ptak/Noel describes the new IBM PureFlex system and the unique management capabilities of the IBM Flex System Manager.
[WHITE PAPER]
Improving the efficiency, accuracy and cost effectiveness of core business activities [ Source: IBM ]
April 2012-
This paper describes the business challenges associated with managing core business activities and explains how IBM ECM enables greater efficiency, accuracy and cost reduction.
It also discusses the benefits of integrating IBM ECM with existing investments in ERP, CRM and other line-of-business (LOB) systems. Through integration, organizations can further improve their core business activities and deliver the business agility needed to quickly resolve complex business problems and enhance employee and customer decision making.
[WHITE PAPER]
VENDOR INDEX 0-9 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
View All Categories
Business Intelligence : Analytics, Business Process Management, Content management, Dashboards, Data Mining, Performance Management, Databases, Datamarts/Data Warehouses, Information Management, Knowledge Management, Data Quality
Development : Open Source, Windows/.NET, Web Development, Security, Mobility, Java, High Performance Computing, Embedded Systems, Development Tools, Database, Architecture & Design, C/C++
Government : Cloud/SaaS, Leadership, Information Management, Federal, Mobile & Wireless, State & Local, Enterprise Applications, Security, Policy & Regulation, Enterprise Architecture
Hardware : Virtualization Hardware, Windows Servers, Utility/On-demand Computing, Unix/Linux servers, Supercomputers, Peripherals, Macintosh, Handhelds/PDAs, Grid/Cluster Computing, Desktops/PCs, Data centers, Blades, Processors
Healthcare : Interoperability, Administration systems, Clinical information systems, Electronic medical records, The Patient, Security & Privacy, Leadership, Policy & Regulation, Mobile & Wireless
Infrastructure : ATM, Ethernet/Gigabit Ethernet, Frame relay, IPv6, Traffic Management, Network/Systems Management, PBXs, Printers, Remote Access, Routers, Switches, UPS, VPNs, WAN Optimization/Acceleration, Wide Area File Services
Internet : B2B, B2C, Browsers, E-Business/E-Commerce, E-retail, Google, Web Development, Internet Security, Search, Social Networks, Traffic Reporting/Monitoring, Web 2.0, Internet Policy
Management : Career Development, Training, Small-Medium Business, Salary/Compensation, ROI/TCO, Regulation/Compliance, Recruiting, Personnel Management, Outsourcing, Legal, H-1B, Executive Insights/Interviews, Workplace Trends
Mobility : WLAN, Wireless Security, Wi-Fi/WiMax, Wi-Fi VOIP, Smartphones, 3G Wireless/Broadband, Muni Wireless, Mobile Messaging, Mobile Business, Fixed Mobile Convergence, 802.11x, RFID
Personal Tech : Blackberry, Bluetooth, Bluray, Digital Cameras, Digital Music, Digital Rights Management, Virtual worlds, iPhone, iPod, Peripherals, Smartphones, TVs/Home Theater, Global Positioning Systems
Security : Security Administration, End user/Client Security, Encryption, Cyberterror, Attacks/Breaches, Application Security, Antivirus, NAC, Perimeter Security, Privacy, Vulnerabilities and Threats, Storage Security, Intrusion Prevention
Services : Telecom/Voice Services, Business Process Outsourcing, Business Services, Disaster Recovery, Systems Integration, Hosted Storage, Internet/Data Services, Outsourcing, Software as a Service, Hosted Applications
Software : Web Services, Service Oriented Architecture, Server Virtualization, Productivity Applications, Operating Systems, Open Source, Linux, Hosted Software/Applications, ERP, Development Tools, Databases, Database Applications, CRM, Business Systems Management, Integration, Application Optimization
Storage : Data protection, Disaster Recovery, Removable/Portable Storage, Security, Storage Fabrics, Storage Systems, Virtualization
Telecom : VOIP, Unified Communications, Voice services, PBXs, Internet policy, Presence, Collaboration Systems, Business, Regulation, Call Centers
Windows/Microsoft : Applications, Internet Explorer, Microsoft Company News, Security, Open Source, Operating system, Office Suite
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