Service Cloud: Deliver Next Generation of Customer Service
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use ......

PowerEdge vs. HP Proliant [ Source: Dell/Intel® Xeon® ]
December 2012-
Discover the solution that promises to expand your email capacity and gain room to grow with IT Payback in less than 19 months. Review Now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other ...
Microsoft Sharepoint: Dell vs. HP [ Source: Dell/Intel® Xeon® ]
December 2012-
Improve your Share Point performance. Gain IT payback in less than 36 months. Discover if Dell or HP is better suited for your needs. Review this whitepaper now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. ...
Controlling Your Power and Cooling Costs with Dell PowerEdge Servers and Intel® Xeon® Processors [ Source: Dell/Intel® Xeon® ]
December 2012-
Today's powerful business-critical applications and the sheer amount of data created by businesses require organizations to invest in powerful servers that can handle the load. Review this executive brief to see how you can control your power and cooling costs. Review now.
Sponsored by:

Intel, the Intel logo, Xeon, ...
Simplify IT Management with Dell PowerEdge Servers [ Source: Dell/Intel® Xeon® ]
December 2012-
It's critical that today's business be able to provide high-performance business applications to their users, secure and reliable storage for their data and quickly troubleshoot problems when they do occur. Review this Executive Brief to see how you can simplify IT Management with Dell PowerEdge Servers. Review Now.
Sponsored by:

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Server Consolidation and TCO: Dell vs. HP [ Source: Dell/Intel® Xeon® ]
December 2012-
When selecting equipment of your virtualized infrastructure, discover the pros and cons of applying Dell PowerEdge and HP Proliant. Review Now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries
Holistic Service Management Is Critical to the Evolution of IT [ Source: NetScout Systems, Inc. ]
December 2012-
IT executives have a significantly different mandate than they did just five years ago. Consumerization, virtualization and mobility have dramatically changed the way we deploy and use technology requiring a focus on the end-user experience, and on this vision the network needs to play a key role if IT departments are to execute service delivery management .
The evolution of simple applications into complex services has created a strong dependency between user experience, application ...
Systems Management Buyers Guide [ Source: Dell KACE™ ]
November 2012- Organizations of all sizes struggle to find an effective systems management solution scaled to their needs. KACE has developed a Systems Management Buyers Guide to find the product that meets your needs. Read it today.
Taming Software License Compliance through Automation: 10 Best Practices [ Source: Dell KACE™ ]
November 2012- Turn one of your biggest headaches - asset management - into a cost and time saving initiative. Learn about the 10 best practices to tame software license compliance. Read the white paper today.
The Best-of-Class Strategy Makes a Return in the Cloud Era [ Source: UNIT4 CODA, Inc. ]
November 2012- This report takes a look at UNIT4 and how the company's financial solution Coda Financials enables the financial executive to have a no-compromise approach to financial modeling and applications choice i.e. adding, keeping or changing business applications without losing control or increasing the risk of non-compliancy.
The Best-of-Class Financial Systems Strategy: An Alternative to ERP Platforms [ Source: UNIT4 CODA, Inc. ]
November 2012-
This white paper features insight from the UNIT4 group (which includes the CODA Financials software suite) about the issues facing companies that need an adaptable financial system but not necessarily a full-blown enterprise resource planning (ERP) solution.
Also featured in this white paper: TEC's suggestions for identifying financial system functionality that will support your organization's changing processes. The latter portion of this white paper includes a descriptive checklist for soliciting such information about ...
IT Influencer Brief: Automating Producer Lifecycle Management, A Roadmap for IT Success [ Source: Vertafore ]
November 2012- This brief helps IT influencers quickly identify how they can best support their business users, and remove typical IT pushback hot buttons like “we can build it ourselves” and “this is yet another add-on system that’s going to take way too much of our time and money to support”, by making the case for SaaS-based, automated PLM application that seamlessly integrates with and breathes new life and up-to-date producer data into entrenched legacy systems
Mobile Workforce Management: 7 Key Benefits for Growing Companies [ Source: ClickSoftware ]
November 2012-
Get an exclusive look at the real business benefits behind using a mobile workforce management solution.
Once you start to look at your current methods for managing, scheduling and communicating with your field, the opportunity for adopting a technological solution will become rapidly apparent. Start to peel back the layers and you may discover pains and opportunities for improvement that you didn't even realize existed.
In this business paper from ClickSoftware, ...
How to become an Operations Superstar [ Source: ClickSoftware ]
November 2012-
Learn how ClickExpress "an out-of-the-box, cloud-based workforce management solution" can increase your operational efficiency as well as your productivity.
This eBook for operations and customer service managers, will walk you through the challenges faced by field organizations, how a workforce management solution can increase operational efficiency as well as productivity; and how, by campaigning this change, you can become an operations superstar!
Moving the Data Center from Chaos to Control: Best Practices in Data Center Infrastructure Management [ Source: Nlyte Software ]
November 2012- Given the stunning growth of data centers in recent years, how can an enterprise's IT department improve efficiency, cost effectiveness and mission-critical reliability in the data center? This paper explores the complex web of challenges facing today's data center managers and discusses how Data Center Infrastructure Management (DCIM) software provides a complete solution for moving the data center from chaos to control.
Moving Beyond Spreadsheets and Diagrams: Getting Started with Data Center Infrastructure Management [ Source: Nlyte Software ]
November 2012-
Many data center managers try to manage their dynamic environments with little more than spreadsheets and a few CAD diagrams. But as data centers have grown in size and complexity, managing this way has become increasingly difficult. Fortunately, there are many good Data Center Infrastructure Management (DCIM) solutions now available.
One of the challenges many companies face getting started with DCIM is that they are afraid that implementing a full scale DCIM solution ...
Case Study: PNC Financial Services [ Source: Nlyte Software ]
November 2012- A VP of Data Center Operations didn't have accurate information needed to make informed decisions, control costs and mitigate risks. In this informative case study, learn what caused this manager to say "We not only freed up half a megawatt of power, but also extended the life of our data center from five years to 15 years."
Big Data: Lessons from the Leaders A Report from the Economist Intelligence Unit [ Source: SAS ]
October 2012-
Big Data: Lessons from the Leaders is an Economist Intelligence Unit report that explores how far along companies are with extracting value from the data they gather - and how they can more effectively use the growing amounts of data they are collecting moving forward. In this survey sponsored by SAS, 752 senior executives from a broad range of sectors and countries shared their thoughts on the world of big data.
Highlights of the ...
Decision-Driven Data Management: A Strategy for Better Decisions with Better Data [ Source: SAS ]
October 2012-
As more and more solutions are developed to populate data warehouses, it is apparent that merely delivering data isn't the complete answer organizations are looking for. There is a crucial need for operational data quality upon which to base their analytical and decision support systems. Operational data quality - real-time or near-real-time delivery, as opposed to batch-based data quality processes - is incorporated directly into the business processes of the organization's operational systems.
...
GIS in the Cloud eBook [ Source: ESRI ]
October 2012-
Cloud computing has emerged as a technology almost every industry that provides or consumes software, hardware, and infrastructure can leverage. The technology and architecture that cloud service and deployment models offer are a key area of research and development for geographic information system (GIS) technology.
GIS in the Cloud provides an overview that includes a definition of cloud computing and discusses the differences between the three core cloud service models - Software as ...
Real-World Virtualization for Your Business eBook [ Source: VMware ]
October 2012- Small and midsize firms virtualize IT infrastructure to meet real-world challenges: simplifying operations to focus on business issues, speeding up application rollouts to get more done, safeguarding data and operations to stay open and productive, and saving money for the bottom line. It's a new way to think about IT - and getting started is easy, fast, and inexpensive, using VMware solutions designed for your real-world small or midsize business. Read this eBook to learn ...
Ovum Research: Solution Guide - Application Performance Management [ Source: OpTier ]
September 2012- APM today sits at a juncture that crosses many disciplines and domains. This report aims to clarify what it is that defines an APM solution, and how the vendors are taking their solutions forward. A SWOT analysis of their solutions is provided.
IBM's State of Marketing Survey 2012: Marketers' Biggest Challenges and Opportunities Reveal the Rise of the Empowered Customer [ Source: IBM ]
September 2012- Marketing technology is enabling profound changes in an organization's relationship with customers, creating new challenges and new opportunities. Getting an in-depth look at how marketers from across the globe are responding to this empowered consumer provides important insights into the underlying characteristics of successful marketing organizations. The third annual IBM State of Marketing Survey 2012 provides precisely this kind of insight. The 2012 survey results deepen our understanding of marketing practitioners' level of technology adoption and maturity ...
AccelOps' Unified Infrastructure Management Examined [ Source: AccelOps, Inc. ]
November 2012-
Enterprise Management Associates (EMA) has had a solid, three-year history tracking AccelOps, a pioneering software developer that enables network and security administrators to monitor performance, availability and events with just one application.
They found that AccelOps customers are enjoying unique benefits in terms of time to value, scope of value, and cohesiveness in performance and security management thanks to the AccelOps’s premium on pragmatic innovations. This report provides a current view of ...
CRM Market Evaluation by Nucleus Research [ Source: Salesforce.com ]
September 2012- Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business. This Matrix will help you evaluate additions, upgrades, and changes to core CRM solutions.
Bronto Software Buys Splunk versus Extending their Hadoop Deployment [ Source: Splunk ]
December 2012-
Like most companies, Bronto Software manages a growing and complex IT environment. Open source software is foundational at Bronto and has become the company standard within its IT environment. When seeking to augment existing open source technologies, Bronto was faced with an immature market that often failed to provide the analytic capabilities needed to respond to critical processes and services.
Bronto needed a solution that would allow engineers to deep dive into system ...
Simplify planning for a Windows 7 migration [ Source: Dell/Microsoft ]
August 2012-
To capitalize on the benefits of Windows 7, you must make sure your computing environment is ready for the upgrade. The Dell Windows 7 Readiness Assessment is designed to identify application compatibility, hardware compatibility and migration readiness, and to provide the recommendations needed to help make your transition to Windows 7 as smooth as possible.
Read the Dell Windows 7 Readiness Assessment for a detailed analysis of your organization’s preparedness to upgrade and includes a comprehensive ...
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