Industrializing IT Workload Automation
At BMC, we believe that unified workload automation is the future of job scheduling. So we decided to prove it. BMC commissioned Forrester Consulting to ......
September 2012- Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business. This Matrix will help you evaluate additions, upgrades, and changes to core CRM solutions.
Like most companies, Bronto Software manages a growing and complex IT environment. Open source software is foundational at Bronto and has become the company standard within its IT environment. When seeking to augment existing open source technologies, Bronto was faced with an immature market that often failed to provide the analytic capabilities needed to respond to critical processes and services.
Bronto needed a solution that would allow engineers to deep dive into system ...
To capitalize on the benefits of Windows 7, you must make sure your computing environment is ready for the upgrade. The Dell Windows 7 Readiness Assessment is designed to identify application compatibility, hardware compatibility and migration readiness, and to provide the recommendations needed to help make your transition to Windows 7 as smooth as possible.
Read the Dell Windows 7 Readiness Assessment for a detailed analysis of your organization’s preparedness to upgrade and includes a comprehensive ...
There are five key features that all backup software must now possess to ensure organizations successfully execute on their backup redesign initiatives.
The last few years have seen a monumental change in the backup and recovery landscape, as organizations of all sizes have shifted from tape to disk as their primary backup target. But the adoption of disk in this new role as primary backup is really just the start of a much ...
How does your mobility strategy compare to your peers? Find out in a survey of over 600 IT leaders. Read and learn:
• Why BYOD is merely the “tip of the iceberg”
• What are the initial benefits of a well-developed mobility strategy
• How to meet security and device management challenges
• The valuable role of desktop virtualization
August 2012- The complexities of today's economic environment and everexpanding global supply chains mandate new guidelines for peak performance. Volatile global market conditions and customer demand variability require optimal supply chain configurations to synchronize supply and demand.
July 2012- Birst's Salesforce Reporting and Analytics helps sales managers analyze all of the critical salesforce.com data to uncover insightful pipeline information. Combining sales data with marketing, financial and operational data to obtain a comprehensive view of the pipeline is where Birst excels. Birst enables sales managers to address risks and issues proactively and make course corrections quickly.
July 2012- Salesforce.com Service Cloud is now the leader in customer service. Learn what top industry voices have to say about Service Cloud vs outdated technologies.
July 2012- This Beagle Research Group executive white paper describes these advantages of switching to a cloud-based contact centers, focusing on lower total cost of ownership, more deployment options and better service results.
July 2012- See how the Salesforce Service Cloud took home top honors in the categories of Customer Case Management and Web Support in the March 2012 issue of CRM Magazine, and how Salesforce helps transform top companies into social enterprises.
July 2012- Top companies now know that social media is a powerful way to listen to their customers. The most successful service teams today are not only monitoring social, they're actively participating in the conversation. Learn how.
July 2012- Customers today expect immediate service and fast resolutions from the social Web. These conversations are happening right now among millions of people. Are you listening? Learn how your business can transform the customer service experience.
July 2012- Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors responding to the challenge of "any channel" customer engagement. Follow the leaders and see why customers rely on Salesforce to transform their businesses.
July 2012- Social media is turning customer service and support on its head. It is fundamentally changing how, where and to whom people look for help. Learn Get the 6 Key Areas to Social Service & Support that top companies use to overcome today's challenges.
IBM recently commissioned Forrester Consulting to evaluate how businesses are changing in the face of today's business environment.
Read this report to learn the four key findings driving business decisions today including the customer experience, touchpoints, lack of internal collaboration and non-technology hurdles to business transformation.
Buy-and-hold strategies can actually add costs to the datacenter, as systems age in place. Not only do hardware maintenance and software maintenance fees rise, over time - but the aging of applications also costs the organization money. Investing in a transition from POWER5 to POWER7 resulted in a return on investment (ROI) of more than 150 percent over three years.
An insightful and and compelling discussion by IDC that reviews the primary reason for ...
Expectations around the role of the CFO have greatly intensified in recent years. The CFO is now expected to be business generalist, risk management expert, and all-knowing source of business intelligence; to provide instant replies to any question the CEO asks about business performance; and to meet these challenges with lower costs.
This chapter looks at the origins of the increased pressure on CFOs and explains why it is necessary for CFOs to ...
We all know the power of the killer app. It's not just a support tool; it's a strategic weapon.
Companies questing for killer apps generally focus all their firepower on the one area that promises to create the greatest competitive advantage. But a new breed of organization has upped the stakes: Amazon, Harrah's, Capital One, and the Boston Red Sox have all dominated their fields by deploying industrial-strength analytics across a wide variety ...
Despite a number of compelling reasons to move away from annual plans and budgets, many CFOs are reluctant to make the change. They fail to recognize that there are alternative (and less dysfunctional) ways of driving performance improvement and making managers accountable for performance.
CFOs need to implement systems that provide managers at every level with the capability to make fast, well-informed decisions. They need to replace annual planning cycles with more regular ...
With IT departments finding more room in their budgets to tackle much-needed projects, desktop operating system refresh is moving to the top of the list.
After all, OS upgrades enable organizations to rethink and restructure their entire desktop infrastructure into more efficient and productive environments. With the expiration of Microsoft support for Windows XP looming, upgrading to Windows 7 presents an opportunity to create a streamlined environment primed for virtualization, cloud computing and other ...
Surveys show that most CFOs want to upgrade their role from accounting specialists to strategic or business partners. But few CFOs have actually made the change, primarily because they have neither the time nor the necessary capabilities within the current finance team. But for those who do make the change, the rewards are tangible.
This chapter lays out a number of important steps that the CFO and the finance team need to take ...
June 2012- Whether you are preparing for, or have already begun your 2010 budget, you'll want to understand how your organization can adopt the best practices outlined in this article.
June 2012- Budgeting can cause stress and conflict, eating up lots of hours. But a good budget can be the difference between financial success and insolvency. In this chapter, you'll learn about the many types of budgets that serve different purposes. You'll also learn how to determine which type most effectively helps you meet your business goals.
Parallel build execution is a popular technique for reducing software build length, and for good reason. Today, multi-core computers are common, particularly for software developers, so there's horsepower to spare, and it seems seductively easy to dabble with parallel builds: just slap a "-j" onto your make command-line,sit back and enjoy the benefits of a build that's 2, 3 or 4 times faster than it used to be.
Unfortunately, with this simple approach you are ...
For most enterprises, creating, testing, and deploying a modern software application demands well-planned orchestration of an assortment of disparate tools and technologies. Sadly, far too many of these organizations are still attempting to deliver software the same way they did 20 years ago, using an amalgamation of manual procedures, homegrown scripts, and other archaic approaches. These techniques are no longer effective, and merely serve to delay delivery while amplifying costs.
In this White paper ...
CRM applications alone are insufficient for achieving great customer relationships. They lack important functionality, don't include all necessary data, and may not inherently differentiate a company's ability to understand and delight its customers. That's why companies that want to out-perform the competition need to complement their core CRM applications with four key capabilities: business analytics, predictive analytics, collaboration and integration.
Read this concise, informative ebook to better understand why these four complementary capabilities ...
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Industrializing IT Workload Automation