Service Cloud: Deliver Next Generation of Customer Service
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use ......
Browse the newest additions to the
CRM
section
Sort results by:
Published date |
Company name
Showing items 1-25
Service Cloud: Deliver Next Generation of Customer Service [ Source: Salesforce.com ]
December 2012- Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use it as a force multiplier for your support organization, and revenue generator for your sales and marketing teams.
[WHITE PAPER]
Salesforce.com Positioned as a Leader in the Gartner Magic Quadrant for CRM Customer Service Contact Centers [ Source: Salesforce.com ]
December 2012-
Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors that are responding to the challenge of "any channel" customer engagement.
Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses. And then learn more about how the Service Cloud helps deliver great service at the lowest cost, while increasing:<...
[WHITE PAPER]
Meet Customers Where They Are eBook: Incorporating Social Media Into Your Customer Service Strategy [ Source: Salesforce.com ]
December 2012- In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Choose the customer service technologies that are ideal for your company in order to enable customer service through online and offline touch points, establish smart listening, engage your community, and consistently respond to customer issues. Get the eBook now!
[WHITE PAPER]
Building profitable cross-channel. Using analytics and personalized marketing to increase revenue and customer loyalty [ Source: IBM ]
October 2012-
This white paper explores the fast-changing customer relationship landscape in financial services. It outlines strategies and technologies that financial services marketers can use to better understand customers and market effectively across traditional and digital channels, with sections on:
• Inbound marketing
• Event-based marketing
• Digital marketing and personalized retargeting
• Web analytics
• Mobile and social channels
• Customer lifecycle management
By combining analytics and cross-channel marketing automation, financial services providers ...
[WHITE PAPER]
IBM's State of Marketing Survey 2012: Marketers' Biggest Challenges and Opportunities Reveal the Rise of the Empowered Customer [ Source: IBM ]
September 2012- Marketing technology is enabling profound changes in an organization's relationship with customers, creating new challenges and new opportunities. Getting an in-depth look at how marketers from across the globe are responding to this empowered consumer provides important insights into the underlying characteristics of successful marketing organizations. The third annual IBM State of Marketing Survey 2012 provides precisely this kind of insight. The 2012 survey results deepen our understanding of marketing practitioners' level of technology adoption and maturity ...
[WHITE PAPER]
CRM Market Evaluation by Nucleus Research [ Source: Salesforce.com ]
September 2012- Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business. This Matrix will help you evaluate additions, upgrades, and changes to core CRM solutions.
[WHITE PAPER]
Top 10 Features Small and Medium Businesses Need in a CRM Solution [ Source: Salesforce.com ]
September 2012- All sized organizations now recognize the value of using a CRM solution to manage interactions with customers, clients and sales prospects. This whitepaper helps small and medium sized businesses evaluate best CRM features to help solve challenges as they grow. Download now.
[WHITE PAPER]
Deliver Trusted Data and Deeper Insights [ Source: SAP ]
September 2012-
Today's data explosion forces you to remove inefficiencies from data management
processes. SAP? BusinessObjects™ Data Services software helps integrate, transform, and improve your data at the enterprise level, letting you cost effectively deliver trusted information to all critical business functions.
The solution empowers IT groups with data profiling and text analysis tools to optimize operations, boost data quality, and gain essential access to disparate sources and applications.
[WHITE PAPER]
Continuous Intelligence from Real Time Business Events [ Source: SAP ]
September 2012- A continuous flow of new information about your markets, customers, partners, and more is streaming into your business. Quickly making sense of this deluge of information is vital to maintaining a competitive edge. With SAP® Sybase® Event Stream Processor software, you can build applications that continuously glean intelligence from real-time business events-and understand and respond to what's happening right now.
[WHITE PAPER]
How enabling Supply Chain visibility can improve the bottom line [ Source: IBM ]
August 2012- Virtually any supply chain inefficiency impacts the bottom line. Linking the operational benefits to the financial supply chain can help ensure that, overall, the organization reduces cost.
[WHITE PAPER]
New rules for a new decade [ Source: IBM ]
August 2012- The complexities of today's economic environment and everexpanding global supply chains mandate new guidelines for peak performance. Volatile global market conditions and customer demand variability require optimal supply chain configurations to synchronize supply and demand.
[WHITE PAPER]
Capitalizing on the Power of the Smarter Consumer [ Source: IBM ]
August 2012- Today's consumers are more connected, vocal and demanding than ever. In fact, technology is a given in the smarter consumer's life. But what other forces are driving shoppers today? Findings from our survey of more than 30,000 consumers in 13 countries tell us that consumers want to be heard, known and empowered. Savvy retailers will listen to today's smarter, connected consumer and leverage what they learn to empower their customers to shop when and how they want.
[WHITE PAPER]
Managing Volatility Through Smart Inventory Planning [ Source: IBM ]
August 2012- This paper will consider the latest developments in inventory optimization technology, including a look at how leading CP companies are using this generation of inventory management tools to help minimize working capital, improve inventory positioning and management, redesign network stocking nodes, and improve customer service and overall profitability.
[WHITE PAPER]
Enterprise Collaboration is Mobile Collaboration [ Source: BOX ]
October 2012- In today's mobile world, IT has a new challenge on its hands: ensuring that users can access and collaborate on content anytime, anywhere and on any device. There are five key challenges, including accommodating consumer-driven IT, making it easy to connect to content, realizing mobile ROI from legacy platforms, exploiting the social-business, and maintaining control while providing a simple user experience. Learn more about these challenges and how to overcome them.
[WHITE PAPER]
10 Critical Sales Management Reports that Salesforce.com Can't Generate and 10 Reasons to Care [ Source: Birst ]
July 2012- Birst's Salesforce Reporting and Analytics helps sales managers analyze all of the critical salesforce.com data to uncover insightful pipeline information. Combining sales data with marketing, financial and operational data to obtain a comprehensive view of the pipeline is where Birst excels. Birst enables sales managers to address risks and issues proactively and make course corrections quickly.
[WHITE PAPER]
Looking to switch customer service technology? [ Source: Salesforce.com ]
July 2012- Salesforce.com Service Cloud is now the leader in customer service. Learn what top industry voices have to say about Service Cloud vs outdated technologies.
[WHITE PAPER]
The Benefits of Modern Customer Service [ Source: Salesforce.com ]
July 2012- This Beagle Research Group executive white paper describes these advantages of switching to a cloud-based contact centers, focusing on lower total cost of ownership, more deployment options and better service results.
[WHITE PAPER]
Get CRM Magazine's 2012 Service Leader Award Report [ Source: Salesforce.com ]
July 2012- See how the Salesforce Service Cloud took home top honors in the categories of Customer Case Management and Web Support in the March 2012 issue of CRM Magazine, and how Salesforce helps transform top companies into social enterprises.
[WHITE PAPER]
Engaging Customers in the Social Era [ Source: Salesforce.com ]
July 2012- Top companies now know that social media is a powerful way to listen to their customers. The most successful service teams today are not only monitoring social, they're actively participating in the conversation. Learn how.
[WHITE PAPER]
The Science of Social Listening for Customer Experience [ Source: Salesforce.com ]
July 2012- Customers today expect immediate service and fast resolutions from the social Web. These conversations are happening right now among millions of people. Are you listening? Learn how your business can transform the customer service experience.
[WHITE PAPER]
Complimentary Gartner MQ report for CRM Customer Service [ Source: Salesforce.com ]
July 2012- Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors responding to the challenge of "any channel" customer engagement. Follow the leaders and see why customers rely on Salesforce to transform their businesses.
[WHITE PAPER]
The Mini-Guide to Social Customer Service [ Source: Salesforce.com ]
July 2012- Social media is turning customer service and support on its head. It is fundamentally changing how, where and to whom people look for help. Learn Get the 6 Key Areas to Social Service & Support that top companies use to overcome today's challenges.
[WHITE PAPER]
Forrester Consulting Report - Empowered Customers Drive Collaborative Business Evolution [ Source: IBM ]
July 2012-
IBM recently commissioned Forrester Consulting to evaluate how businesses are changing in the face of today's business environment.
Read this report to learn the four key findings driving business decisions today including the customer experience, touchpoints, lack of internal collaboration and non-technology hurdles to business transformation.
[WHITE PAPER]
Compelling Returns of Connections in support of Social Business whitepaper [ Source: IBM ]
July 2012- This new white paper from IBM, showcases five organizations that are strategically integrating emerging social software and tools with their existing investments and seeing measurable results in return on investment.
[WHITE PAPER]
More than Just CRM: 4 Keys to Optimizing Long-Term Loyalty and Revenue [ Source: IBM ]
June 2012-
CRM applications alone are insufficient for achieving great customer relationships. They lack important functionality, don't include all necessary data, and may not inherently differentiate a company's ability to understand and delight its customers. That's why companies that want to out-perform the competition need to complement their core CRM applications with four key capabilities: business analytics, predictive analytics, collaboration and integration.
Read this concise, informative ebook to better understand why these four complementary capabilities ...
[WHITE PAPER]
Improving the efficiency, accuracy and cost effectiveness of core business activities [ Source: IBM ]
April 2012-
This paper describes the business challenges associated with managing core business activities and explains how IBM ECM enables greater efficiency, accuracy and cost reduction.
It also discusses the benefits of integrating IBM ECM with existing investments in ERP, CRM and other line-of-business (LOB) systems. Through integration, organizations can further improve their core business activities and deliver the business agility needed to quickly resolve complex business problems and enhance employee and customer decision making.
[WHITE PAPER]
VENDOR INDEX 0-9 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z
View All Categories
Business Intelligence : Analytics, Business Process Management, Content management, Dashboards, Data Mining, Performance Management, Databases, Datamarts/Data Warehouses, Information Management, Knowledge Management, Data Quality
Development : Open Source, Windows/.NET, Web Development, Security, Mobility, Java, High Performance Computing, Embedded Systems, Development Tools, Database, Architecture & Design, C/C++
Government : Cloud/SaaS, Leadership, Information Management, Federal, Mobile & Wireless, State & Local, Enterprise Applications, Security, Policy & Regulation, Enterprise Architecture
Hardware : Virtualization Hardware, Windows Servers, Utility/On-demand Computing, Unix/Linux servers, Supercomputers, Peripherals, Macintosh, Handhelds/PDAs, Grid/Cluster Computing, Desktops/PCs, Data centers, Blades, Processors
Healthcare : Interoperability, Administration systems, Clinical information systems, Electronic medical records, The Patient, Security & Privacy, Leadership, Policy & Regulation, Mobile & Wireless
Infrastructure : ATM, Ethernet/Gigabit Ethernet, Frame relay, IPv6, Traffic Management, Network/Systems Management, PBXs, Printers, Remote Access, Routers, Switches, UPS, VPNs, WAN Optimization/Acceleration, Wide Area File Services
Internet : B2B, B2C, Browsers, E-Business/E-Commerce, E-retail, Google, Web Development, Internet Security, Search, Social Networks, Traffic Reporting/Monitoring, Web 2.0, Internet Policy
Management : Career Development, Training, Small-Medium Business, Salary/Compensation, ROI/TCO, Regulation/Compliance, Recruiting, Personnel Management, Outsourcing, Legal, H-1B, Executive Insights/Interviews, Workplace Trends
Mobility : WLAN, Wireless Security, Wi-Fi/WiMax, Wi-Fi VOIP, Smartphones, 3G Wireless/Broadband, Muni Wireless, Mobile Messaging, Mobile Business, Fixed Mobile Convergence, 802.11x, RFID
Personal Tech : Blackberry, Bluetooth, Bluray, Digital Cameras, Digital Music, Digital Rights Management, Virtual worlds, iPhone, iPod, Peripherals, Smartphones, TVs/Home Theater, Global Positioning Systems
Security : Security Administration, End user/Client Security, Encryption, Cyberterror, Attacks/Breaches, Application Security, Antivirus, NAC, Perimeter Security, Privacy, Vulnerabilities and Threats, Storage Security, Intrusion Prevention
Services : Telecom/Voice Services, Business Process Outsourcing, Business Services, Disaster Recovery, Systems Integration, Hosted Storage, Internet/Data Services, Outsourcing, Software as a Service, Hosted Applications
Software : Web Services, Service Oriented Architecture, Server Virtualization, Productivity Applications, Operating Systems, Open Source, Linux, Hosted Software/Applications, ERP, Development Tools, Databases, Database Applications, CRM, Business Systems Management, Integration, Application Optimization
Storage : Data protection, Disaster Recovery, Removable/Portable Storage, Security, Storage Fabrics, Storage Systems, Virtualization
Telecom : VOIP, Unified Communications, Voice services, PBXs, Internet policy, Presence, Collaboration Systems, Business, Regulation, Call Centers
Windows/Microsoft : Applications, Internet Explorer, Microsoft Company News, Security, Open Source, Operating system, Office Suite
More Software Resources