September 2012- Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business. This Matrix will help you evaluate additions, upgrades, and changes to core CRM solutions.
September 2012- All sized organizations now recognize the value of using a CRM solution to manage interactions with customers, clients and sales prospects. This whitepaper helps small and medium sized businesses evaluate best CRM features to help solve challenges as they grow. Download now.
Today's data explosion forces you to remove inefficiencies from data management
processes. SAP? BusinessObjects™ Data Services software helps integrate, transform, and improve your data at the enterprise level, letting you cost effectively deliver trusted information to all critical business functions.
The solution empowers IT groups with data profiling and text analysis tools to optimize operations, boost data quality, and gain essential access to disparate sources and applications.
September 2012- A continuous flow of new information about your markets, customers, partners, and more is streaming into your business. Quickly making sense of this deluge of information is vital to maintaining a competitive edge. With SAP® Sybase® Event Stream Processor software, you can build applications that continuously glean intelligence from real-time business events-and understand and respond to what's happening right now.
August 2012- Virtually any supply chain inefficiency impacts the bottom line. Linking the operational benefits to the financial supply chain can help ensure that, overall, the organization reduces cost.
August 2012- The complexities of today's economic environment and everexpanding global supply chains mandate new guidelines for peak performance. Volatile global market conditions and customer demand variability require optimal supply chain configurations to synchronize supply and demand.
August 2012- Today's consumers are more connected, vocal and demanding than ever. In fact, technology is a given in the smarter consumer's life. But what other forces are driving shoppers today? Findings from our survey of more than 30,000 consumers in 13 countries tell us that consumers want to be heard, known and empowered. Savvy retailers will listen to today's smarter, connected consumer and leverage what they learn to empower their customers to shop when and how they want.
August 2012- This paper will consider the latest developments in inventory optimization technology, including a look at how leading CP companies are using this generation of inventory management tools to help minimize working capital, improve inventory positioning and management, redesign network stocking nodes, and improve customer service and overall profitability.
October 2012- In today's mobile world, IT has a new challenge on its hands: ensuring that users can access and collaborate on content anytime, anywhere and on any device. There are five key challenges, including accommodating consumer-driven IT, making it easy to connect to content, realizing mobile ROI from legacy platforms, exploiting the social-business, and maintaining control while providing a simple user experience. Learn more about these challenges and how to overcome them.
July 2012- Birst's Salesforce Reporting and Analytics helps sales managers analyze all of the critical salesforce.com data to uncover insightful pipeline information. Combining sales data with marketing, financial and operational data to obtain a comprehensive view of the pipeline is where Birst excels. Birst enables sales managers to address risks and issues proactively and make course corrections quickly.
July 2012- Salesforce.com Service Cloud is now the leader in customer service. Learn what top industry voices have to say about Service Cloud vs outdated technologies.
July 2012- This Beagle Research Group executive white paper describes these advantages of switching to a cloud-based contact centers, focusing on lower total cost of ownership, more deployment options and better service results.
July 2012- See how the Salesforce Service Cloud took home top honors in the categories of Customer Case Management and Web Support in the March 2012 issue of CRM Magazine, and how Salesforce helps transform top companies into social enterprises.
July 2012- Top companies now know that social media is a powerful way to listen to their customers. The most successful service teams today are not only monitoring social, they're actively participating in the conversation. Learn how.
July 2012- Customers today expect immediate service and fast resolutions from the social Web. These conversations are happening right now among millions of people. Are you listening? Learn how your business can transform the customer service experience.
July 2012- Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors responding to the challenge of "any channel" customer engagement. Follow the leaders and see why customers rely on Salesforce to transform their businesses.
July 2012- Social media is turning customer service and support on its head. It is fundamentally changing how, where and to whom people look for help. Learn Get the 6 Key Areas to Social Service & Support that top companies use to overcome today's challenges.
IBM recently commissioned Forrester Consulting to evaluate how businesses are changing in the face of today's business environment.
Read this report to learn the four key findings driving business decisions today including the customer experience, touchpoints, lack of internal collaboration and non-technology hurdles to business transformation.
July 2012- This new white paper from IBM, showcases five organizations that are strategically integrating emerging social software and tools with their existing investments and seeing measurable results in return on investment.
CRM applications alone are insufficient for achieving great customer relationships. They lack important functionality, don't include all necessary data, and may not inherently differentiate a company's ability to understand and delight its customers. That's why companies that want to out-perform the competition need to complement their core CRM applications with four key capabilities: business analytics, predictive analytics, collaboration and integration.
Read this concise, informative ebook to better understand why these four complementary capabilities ...
This paper describes the business challenges associated with managing core business activities and explains how IBM ECM enables greater efficiency, accuracy and cost reduction.
It also discusses the benefits of integrating IBM ECM with existing investments in ERP, CRM and other line-of-business (LOB) systems. Through integration, organizations can further improve their core business activities and deliver the business agility needed to quickly resolve complex business problems and enhance employee and customer decision making.
April 2012- When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, likely serving up just as much - if not more - dynamic, socially driven information as static, always-there web content. And other consumer electronics companies are deep in the revolution of smarter products, providing not just one-dimensional devices but entire customer ...
Seamless Cross Channel Execution, End to End.
You need a single view of the customer, inventory orders and shipments everywhere - across all channels, from order initiation through to fulfillment, including returns. So you know exactly what you need, where you need it and when. Access the perfect order briefcase to learn how you can achieve.
360-degree view of customers, inventory, orders, and shipments everywhere
Cross-channel order capture
Best-in-Class Commerce Integrates Order Fulfillment,Inventory, and Supply Chain
According to the January 2012 Omni-Channel Retail Experience report, 58% of
consumer goods manufacturers and retail industry companies rank commerce or
web-enabled order efficiency as a key strategic area that is vital for creating a 360-degree unified customer experience across all channels of sales and service.
However, only 32% of companies share up-to-date order management and execution information across channels, and even fewer (27%) of companies possess processes ...
CMOs indicate that, in the age of the customer, collaboration and influence through social networking will have the biggest impact on their organizations in the next three to five years. However, only 16% of CMOs think that it's necessary to become proficient at social media themselves to be successful leaders.
Forrester believes that CMOs who personally participate in social media will be better at leading the new brand experience, and leading a new generation ...
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