InfoSphere Information Server for Big Data
Every day, the world creates 2.5 quintillion bytes of data. Enterprises know that this data holds valuable information - but extracting meaningful insights out of all ......
July 2012- Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors responding to the challenge of "any channel" customer engagement. Follow the leaders and see why customers rely on Salesforce to transform their businesses.
July 2012- Social media is turning customer service and support on its head. It is fundamentally changing how, where and to whom people look for help. Learn Get the 6 Key Areas to Social Service & Support that top companies use to overcome today's challenges.
IBM recently commissioned Forrester Consulting to evaluate how businesses are changing in the face of today's business environment.
Read this report to learn the four key findings driving business decisions today including the customer experience, touchpoints, lack of internal collaboration and non-technology hurdles to business transformation.
July 2012- This new white paper from IBM, showcases five organizations that are strategically integrating emerging social software and tools with their existing investments and seeing measurable results in return on investment.
CRM applications alone are insufficient for achieving great customer relationships. They lack important functionality, don't include all necessary data, and may not inherently differentiate a company's ability to understand and delight its customers. That's why companies that want to out-perform the competition need to complement their core CRM applications with four key capabilities: business analytics, predictive analytics, collaboration and integration.
Read this concise, informative ebook to better understand why these four complementary capabilities ...
This paper describes the business challenges associated with managing core business activities and explains how IBM ECM enables greater efficiency, accuracy and cost reduction.
It also discusses the benefits of integrating IBM ECM with existing investments in ERP, CRM and other line-of-business (LOB) systems. Through integration, organizations can further improve their core business activities and deliver the business agility needed to quickly resolve complex business problems and enhance employee and customer decision making.
April 2012- When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, likely serving up just as much - if not more - dynamic, socially driven information as static, always-there web content. And other consumer electronics companies are deep in the revolution of smarter products, providing not just one-dimensional devices but entire customer ...
Seamless Cross Channel Execution, End to End.
You need a single view of the customer, inventory orders and shipments everywhere - across all channels, from order initiation through to fulfillment, including returns. So you know exactly what you need, where you need it and when. Access the perfect order briefcase to learn how you can achieve.
360-degree view of customers, inventory, orders, and shipments everywhere
Cross-channel order capture
Best-in-Class Commerce Integrates Order Fulfillment,Inventory, and Supply Chain
According to the January 2012 Omni-Channel Retail Experience report, 58% of
consumer goods manufacturers and retail industry companies rank commerce or
web-enabled order efficiency as a key strategic area that is vital for creating a 360-degree unified customer experience across all channels of sales and service.
However, only 32% of companies share up-to-date order management and execution information across channels, and even fewer (27%) of companies possess processes ...
CMOs indicate that, in the age of the customer, collaboration and influence through social networking will have the biggest impact on their organizations in the next three to five years. However, only 16% of CMOs think that it's necessary to become proficient at social media themselves to be successful leaders.
Forrester believes that CMOs who personally participate in social media will be better at leading the new brand experience, and leading a new generation ...
December 2010- Adoption of social applications by sales, marketing and customer service departments has exploded during the past two years. Actual use cases are diverse, narrow in scope and unevenly diffused across a company with experimentation that, most times, forgoes measuring business benefits. This Gartner research analyzes top use cases and benefits for social CRM projects.
January 2011- Application integration has long been seen as a stumbling block to any new software implementation. However, new tools are making the process easier – and spurring a faster return on investment. Oracle, with investments that span the company’s portfolio of applications and middleware technologies, is leading the charge to enable integration. Learn about options that can make application integration easier.
December 2010- SYSPRO says the Material Yield System eliminates nearly all of the wastage due to scraps, reduces estimating time, and enhances customer service by speeding the turnaround of custom cut orders. The company claims MYS supports the environment through the possible elimination and reclamation of material remnants. The SYSPRO Material Yield System can be a contributor to profits.
December 2010- SYSPRO e.net solutions allows customers to implement Lean manufacturing principles by enabling real-time interoperability among all supply-chain partners, providing full supply-chain visibility, integrating best-of-breed applications, maximizing business-to-business trading, building communication portals, and leveraging wireless connectivity. SYSPRO e.net solutions is delivered as a library of cost-effective business objects that can be configured and used as required.
December 2010- SYSPRO e.net solutions provides a cost-effective way for SYSPRO customers to integrate other best-of-breed applications, maximize business-to-business trading, and leverage wireless connectivity without compromising the business rules and security inherent in SYSPRO software.
December 2010- SYSPRO offers an "out-of-the-box" Web application, called Executive Dashboard. It enables visibility across the entire supply chain. This is important from both the management standpoint and also from the compliance point of view.
December 2010- Food companies must increase efficiencies, reduce costs, and ensure compliance with food regulations across the entire supply chain. Companies using SYSPRO can react rapidly to changes in customer demand through access to real-time supply-chain information. SYSPRO provides a totally integrated enterprise business solution that encompasses CRM, ERP, Planning and Scheduling, Business Analytics, and E-Commerce.
March 2010- The natural affinity of technology service organizations toward software and technical training as the predominant solutions to their service challenges leaves them in a widening gap between customer expectations and actual service capability. And yet, due to product commoditization and the omnipresence of the internet, pressure is mounting for service businesses to come to the rescue. Closing the 21st Century Service Capability Gap takes a holistic look at the challenges of Service Businesses in today's ...
Understand the finer points of using centralized, multichannel contact management technology to eliminate regulatory risk and drive revenue.
Discover Privacy Advisor, Gryphon's fully-integrated CRM tool that increases your contacts while guaranteeing compliance across all channels. Respond to consumer preferences with relevant messaging that builds business and creates customer value. Learn to avoid the perceived onslaught of unnecessary or intrusive marketing messages that make consumers choose opt out over opt in. And recognize the ...
Farm Credit Services of America, based in Omaha, Nebraska, is dedicated to serving the agricultural credit and financial needs of farmers and ranchers in Iowa, Nebraska, South Dakota, and Wyoming. The company, part of a national network of lending institutions that has been serving this market since 1916, is now one of the largest farm credit organizations in North America.
Farm Credit Services of America built a corporate strategy focused on customer relationship management ...
In an industry with decreasing product differentiation and increasing client sophistication, financial services firms are facing an uphill battle to make themselves and their products stand apart from the competition. However, by employing a customer centric business strategy that focuses on your customers’ needs and preferences, your organization can begin to move ahead of competitors facing the same pressures.
Learn general guidelines to help you navigate through all of the changes required to ...
Today, leading commercial banks are looking beyond the transaction to the full opportunity presented by their commercial clients. Accordingly, they're moving beyond managing clients as simple contacts to a whole new level of client relationship management, crafting a superior commercial client experience that gives the bank a competitive advantage—and a more loyal, profitable client.
Learn how commercial banks can use client relationship management strategies and technology to maximize client value, become trusted ...
November 2010- A monumental shift is currently underway in wealth management, as transactional "brokers" make the transition to being true "advisors" and the service model transforms from a static traditional approach to a dynamic one driven by client needs. To make this change about more than just terminology, however, wealth management firms need to embrace client-centric strategies at a profound level, re-engineering their processes, embedding consistent best practices within their systems, and empowering advisors to build deeper, ...
Investment managers don't just manage portfolios; just as importantly, they manage relationships. There are two fundamental dimensions to client relationship management activity: "hunting" and "farming." "Hunting" consists of developing net new opportunities for the firm—establishing new client relationships and increasing assets under management from new client acquisition. "Farming" consists of nurturing and cultivating relationships with existing clients—retaining them and deriving new value from their loyalty.
In this white paper, learn why ...
September 2010- APIs should be one of the key determining factors in deciding what CRM your company will use, according to OSF. APIs are critical in determining how easily, or how hard, it is to interface your CRM with your other company software apps. They say that you save time and money by having a CRM with a good API readiness, and that the time and manpower you save with your IT people alone makes it a ...
January 2010- Most Financial Institutions do not have a clear understanding of what or who drives their profitability. They make assumptions or guesswork, and most of the time, try to fix their profitability metrics into the 80/20 rule or something similar --the majority of profits (80%) come from a minority (20%) of customers, products, or business segments. Is profitability as simple as this? While there is no denying the 80/20 rule, how does an organization find this 20%? And taking the converse ...
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InfoSphere Information Server for Big Data