End-to-end Master Data Management
Discover how a Master Data Management (MDM) strategy is key to unlocking the value of your company's product data. It provides critical business processes with ......
December 2010- SYSPRO e.net solutions provides a cost-effective way for SYSPRO customers to integrate other best-of-breed applications, maximize business-to-business trading, and leverage wireless connectivity without compromising the business rules and security inherent in SYSPRO software.
December 2010- SYSPRO offers an "out-of-the-box" Web application, called Executive Dashboard. It enables visibility across the entire supply chain. This is important from both the management standpoint and also from the compliance point of view.
December 2010- Food companies must increase efficiencies, reduce costs, and ensure compliance with food regulations across the entire supply chain. Companies using SYSPRO can react rapidly to changes in customer demand through access to real-time supply-chain information. SYSPRO provides a totally integrated enterprise business solution that encompasses CRM, ERP, Planning and Scheduling, Business Analytics, and E-Commerce.
March 2010- The natural affinity of technology service organizations toward software and technical training as the predominant solutions to their service challenges leaves them in a widening gap between customer expectations and actual service capability. And yet, due to product commoditization and the omnipresence of the internet, pressure is mounting for service businesses to come to the rescue. Closing the 21st Century Service Capability Gap takes a holistic look at the challenges of Service Businesses in today's ...
Understand the finer points of using centralized, multichannel contact management technology to eliminate regulatory risk and drive revenue.
Discover Privacy Advisor, Gryphon's fully-integrated CRM tool that increases your contacts while guaranteeing compliance across all channels. Respond to consumer preferences with relevant messaging that builds business and creates customer value. Learn to avoid the perceived onslaught of unnecessary or intrusive marketing messages that make consumers choose opt out over opt in. And recognize the ...
Farm Credit Services of America, based in Omaha, Nebraska, is dedicated to serving the agricultural credit and financial needs of farmers and ranchers in Iowa, Nebraska, South Dakota, and Wyoming. The company, part of a national network of lending institutions that has been serving this market since 1916, is now one of the largest farm credit organizations in North America.
Farm Credit Services of America built a corporate strategy focused on customer relationship management ...
In an industry with decreasing product differentiation and increasing client sophistication, financial services firms are facing an uphill battle to make themselves and their products stand apart from the competition. However, by employing a customer centric business strategy that focuses on your customers’ needs and preferences, your organization can begin to move ahead of competitors facing the same pressures.
Learn general guidelines to help you navigate through all of the changes required to ...
Today, leading commercial banks are looking beyond the transaction to the full opportunity presented by their commercial clients. Accordingly, they're moving beyond managing clients as simple contacts to a whole new level of client relationship management, crafting a superior commercial client experience that gives the bank a competitive advantage—and a more loyal, profitable client.
Learn how commercial banks can use client relationship management strategies and technology to maximize client value, become trusted ...
November 2010- A monumental shift is currently underway in wealth management, as transactional "brokers" make the transition to being true "advisors" and the service model transforms from a static traditional approach to a dynamic one driven by client needs. To make this change about more than just terminology, however, wealth management firms need to embrace client-centric strategies at a profound level, re-engineering their processes, embedding consistent best practices within their systems, and empowering advisors to build deeper, ...
Investment managers don't just manage portfolios; just as importantly, they manage relationships. There are two fundamental dimensions to client relationship management activity: "hunting" and "farming." "Hunting" consists of developing net new opportunities for the firm—establishing new client relationships and increasing assets under management from new client acquisition. "Farming" consists of nurturing and cultivating relationships with existing clients—retaining them and deriving new value from their loyalty.
In this white paper, learn why ...
September 2010- APIs should be one of the key determining factors in deciding what CRM your company will use, according to OSF. APIs are critical in determining how easily, or how hard, it is to interface your CRM with your other company software apps. They say that you save time and money by having a CRM with a good API readiness, and that the time and manpower you save with your IT people alone makes it a ...
January 2010- Most Financial Institutions do not have a clear understanding of what or who drives their profitability. They make assumptions or guesswork, and most of the time, try to fix their profitability metrics into the 80/20 rule or something similar --the majority of profits (80%) come from a minority (20%) of customers, products, or business segments. Is profitability as simple as this? While there is no denying the 80/20 rule, how does an organization find this 20%? And taking the converse ...
December 1990- As an organization that serves financial institutions worldwide, we adhere to the security policies demanded by the industry and the regulators. We perform annual security audits to verify that our staff is following the procedures required to assure the privacy of all confidential data. We also have a SAS 70 Level II audit performed annually.
March 2010- One of the core challenges of e-mail management is reducing e-mail response time. Organizations must satisfy their customers' desire for quick e-mail replies, while maintaining excellent response quality. Being able to achieve success in this area can drastically benefit an organization's bottom line. This white paper examines some of the primary difficulties faced by organizations who are trying to improve their email response management. The approach recommended in this document is simplifying the challenge of ...
June 2010- Nancy Keddy, co-founder and CEO of Touch Ahead Software, has "seen and heard about many CRM implementations that have gone poorly, but [has] also had the pleasure of being involved with many successful implementations." In this white paper, "10 Steps for a Successful CRM Implementation," Nancy makes critical points on key elements that organizations must consider when considering a CRM implementation. Without considering these key elements, a company's CRM initiative could fail.
June 2010- This paper provides bankers with the background needed to understand the world of social media and to determine how to best navigate within this changing online demography. It is intended to provide a blueprint of what social media is today and how it can be harnessed for banks and financial services firms. The paper also discusses a model with recommended practices for the successful implementation of social media planning strategy. The following topics are addressed ...
Managing software effectively means treating it as a high-value business asset. Managing software assets can be difficult to manage for two primary reasons — the increasing complexity of licensing and the lack of adequate software asset management tools.
There are a variety of software acquisition methods and license types which differ from vendor to vendor and even department to department. These include software pre-loaded on computers, software downloaded via the Internet, volume purchases made ...
Over time, enterprises customize their packaged applications to meet their unique business needs, which results in code sprawl, architectural chaos and brittle applications.
Download this executive briefing to learn how current IT methodology for implementing application integrations and business process automation is failing. Discover four established patterns of innovation that help organizations avoid these negative consequences.
Learn how a shared services infrastructure using Oracle SOA Suite can replace today's IT vulnerabilities ...
February 2010- This indepth guide compares 15 of the top CRM vendors' features and costs. Preview to ensure that you are making the right decision for your company.
August 2008- As margins get tighter and competition increases, marketers around the world are searching for ways to increase efficiency and return on investment (ROI). While new and uncharted marketing channels are appearing every day, it's the recent innovations in one of the most trusted mediums that are delivering unprecedented response rates and profitability. Direct mail marketing, with its unique capability to reach individual consumers, has been practiced since the invention of the Guttenberg press in the 15...
January 2010- This white paper discusses various factors that motivate organizations to outsource their SAP production support operations and the benefits of outsourcing these operations. It also focuses on the key factors that should be considered by organizations while outsourcing their SAP production support operations.
December 2009- The exact moment an organization needs SFA is hard to nail down, but far too many realize they need SFA only after they lose a revenue opportunity. Is it time to invest in SFA? Focus presents this discussion of 10 signs that indicate you need an SFA solution.
January 2010- Service management, as part of the supply-chain management, is the link between the sales department and customers. Its goal is to optimize the service-intensive supply chains, which tend to be more and more complex. Service management is usually linked to operations support systems. Systems that use service management can include order management, inventory management, activation, maintenance, performance diagnostics, and several other types of support systems. A well-run service management process ensures that these systems are ...
In the transport and logistics market where timing is critical, a matter of minutes can make or break a performance-based contract. Your success will depend on your organization’s ability to visualize, monitor and act on internal events and external events that effect your operations.
In this white paper, Progress Apama’s David Olson reveals the four trends that deserve attention because they are where managing business events can have an impact:
October 2009- Read this excerpt of the 2009 IDC study by Maureen Fleming and Jeff Silverstein looking at complex event processing. The excerpt includes IDC opinion on the market for CEP, what defines CEP and independently profiles Progress Apama, which was ranked "Top CEP Innovator" in the report.
Beat the competition by responding immediately to customer actions through operational responsiveness.
Operational responsiveness is the ability of business processes and systems to respond to changing conditions and client interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk.
Download this whitepaper to learn how to incorporate operational responsiveness into business technology and to increase satisfaction through better responsiveness across your business.
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End-to-end Master Data Management