Application Testing Strategies in the IBM z/OS Environment
The IBM z/OS mainframe environment has earned a reputation for superior application performance, availability and data security while managing extremely large volumes of application ......
January 2010- Most Financial Institutions do not have a clear understanding of what or who drives their profitability. They make assumptions or guesswork, and most of the time, try to fix their profitability metrics into the 80/20 rule or something similar --the majority of profits (80%) come from a minority (20%) of customers, products, or business segments. Is profitability as simple as this? While there is no denying the 80/20 rule, how does an organization find this 20%? And taking the converse ...
December 1990- As an organization that serves financial institutions worldwide, we adhere to the security policies demanded by the industry and the regulators. We perform annual security audits to verify that our staff is following the procedures required to assure the privacy of all confidential data. We also have a SAS 70 Level II audit performed annually.
March 2010- One of the core challenges of e-mail management is reducing e-mail response time. Organizations must satisfy their customers' desire for quick e-mail replies, while maintaining excellent response quality. Being able to achieve success in this area can drastically benefit an organization's bottom line. This white paper examines some of the primary difficulties faced by organizations who are trying to improve their email response management. The approach recommended in this document is simplifying the challenge of ...
June 2010- Nancy Keddy, co-founder and CEO of Touch Ahead Software, has "seen and heard about many CRM implementations that have gone poorly, but [has] also had the pleasure of being involved with many successful implementations." In this white paper, "10 Steps for a Successful CRM Implementation," Nancy makes critical points on key elements that organizations must consider when considering a CRM implementation. Without considering these key elements, a company's CRM initiative could fail.
June 2010- This paper provides bankers with the background needed to understand the world of social media and to determine how to best navigate within this changing online demography. It is intended to provide a blueprint of what social media is today and how it can be harnessed for banks and financial services firms. The paper also discusses a model with recommended practices for the successful implementation of social media planning strategy. The following topics are addressed ...
Managing software effectively means treating it as a high-value business asset. Managing software assets can be difficult to manage for two primary reasons — the increasing complexity of licensing and the lack of adequate software asset management tools.
There are a variety of software acquisition methods and license types which differ from vendor to vendor and even department to department. These include software pre-loaded on computers, software downloaded via the Internet, volume purchases made ...
Over time, enterprises customize their packaged applications to meet their unique business needs, which results in code sprawl, architectural chaos and brittle applications.
Download this executive briefing to learn how current IT methodology for implementing application integrations and business process automation is failing. Discover four established patterns of innovation that help organizations avoid these negative consequences.
Learn how a shared services infrastructure using Oracle SOA Suite can replace today's IT vulnerabilities ...
February 2010- This indepth guide compares 15 of the top CRM vendors' features and costs. Preview to ensure that you are making the right decision for your company.
August 2008- As margins get tighter and competition increases, marketers around the world are searching for ways to increase efficiency and return on investment (ROI). While new and uncharted marketing channels are appearing every day, it's the recent innovations in one of the most trusted mediums that are delivering unprecedented response rates and profitability. Direct mail marketing, with its unique capability to reach individual consumers, has been practiced since the invention of the Guttenberg press in the 15...
January 2010- This white paper discusses various factors that motivate organizations to outsource their SAP production support operations and the benefits of outsourcing these operations. It also focuses on the key factors that should be considered by organizations while outsourcing their SAP production support operations.
December 2009- The exact moment an organization needs SFA is hard to nail down, but far too many realize they need SFA only after they lose a revenue opportunity. Is it time to invest in SFA? Focus presents this discussion of 10 signs that indicate you need an SFA solution.
January 2010- Service management, as part of the supply-chain management, is the link between the sales department and customers. Its goal is to optimize the service-intensive supply chains, which tend to be more and more complex. Service management is usually linked to operations support systems. Systems that use service management can include order management, inventory management, activation, maintenance, performance diagnostics, and several other types of support systems. A well-run service management process ensures that these systems are ...
October 2009- Read this excerpt of the 2009 IDC study by Maureen Fleming and Jeff Silverstein looking at complex event processing. The excerpt includes IDC opinion on the market for CEP, what defines CEP and independently profiles Progress Apama, which was ranked "Top CEP Innovator" in the report.
In the transport and logistics market where timing is critical, a matter of minutes can make or break a performance-based contract. Your success will depend on your organization’s ability to visualize, monitor and act on internal events and external events that effect your operations.
In this white paper, Progress Apama’s David Olson reveals the four trends that deserve attention because they are where managing business events can have an impact:
Operational responsiveness is the ability of business processes and systems to respond to changing conditions and customer interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk. The survey identified a number of key pointers as to why businesses would be keener than ever to improve how they respond operationally including:
•?91% of the respondents said they are trying to act in a ???more personal “one-to-one” ...
Beat the competition by responding immediately to customer actions through operational responsiveness.
Operational responsiveness is the ability of business processes and systems to respond to changing conditions and client interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk.
Download this whitepaper to learn how to incorporate operational responsiveness into business technology and to increase satisfaction through better responsiveness across your business.
November 2009- CORE products significantly compliment other business solutions already utilized by companies, allowing for further automation of major business processes and building of a more efficient IT infrastructure. The extensive use of .NET technology makes development, further customization, and deployment of CORE products simpler and easier, and ensures better performance even with large volumes of data. Integration with Microsoft products, including CRM and ERP solutions, is smooth and transparent, ensuring consistency and security of transferred data, ...
September 2009- Demand for third-party enterprise software support is exploding as converging factors drive hundreds of companies — ranging from Fortune 500 and mid-market businesses to public sector organizations — to leave vendor support for significant cost savings and better support value. Many more software licensees are just starting to explore the factors behind the increasingly popular decision to switch to third-party support. Find out if third-party software support is a fit for your organization.
October 2009- Compliance is of primary concern to financial service, healthcare, and government organizations. Meeting compliance regulations have historically been perceived as an onerous burden. Today, leading companies are taking a broader approach to meeting compliance and are even embracing the benefits compliance offers. Meeting compliance must be a systemic process that touches all aspects of an organization. Most governmental regulations deal with the handling of business and personal information. Regulations are designed to protect against a ...
October 2009- We all have an intuitive idea of what an event is. However, when it comes to the use of the term “event” within a business context then it is easy to get confused. This papers seeks to explain what events are, whey they are important to your business, and what the options are for processing and managing these events (depending on their type and volume).
November 2006- There are many articles on Customer Relationship Management (CRM) and its benefits. However, most articles cater to large organizations and don't concentrate on the needs and objectives of small business owners and managers. The purpose of this whitepaper is to educate small business owners on what, why and how CRM can retain existing customers and help their business grow.
November 2005- This six-page document introduces Interactive Workflows, and details how using Surado CRM Interactive Workflows can possibly increase efficiency, standardize processes, reduce costs, and increase return on investment.
October 2003- This guide provides an executive overview of the makeup of a CRM system, as well as advice for choosing the right system for your business, key benefits and 10 best practices to ensure a successful CRM implementation.
July 2009- In the era of multichannel communications, the Service Management and Customer Support features used in call centers, along with the Sales Force Automation (SFA), are among the most common functionalities of a Customer Relationship Management (CRM) solution. Very often, the call center runs using an Automated Call Distribution (ACD) solution without integrating it with a CRM solution. The growing number of call centers on various market verticals proves that call centers have become more complex, ...
July 2009- The overuse and abuse of spreadsheets presents a real danger to the security and competitiveness of your organisation. This paper aims to further the debate over the viability of spreadsheets versus commercial business systems by posing 6 questions you should ask yourself if you use spreadsheets to manage your finances, expenses, projects, contracts or resources. It explores the dangers of using spreadsheets and letting them get out of control. In this paper are examples of the ...
April 2009- This whitepaper addresses common pain points in the existing offshore outsourcing processes and elaborates on how Notetech Software India could implement a customizable but productive methodology to provide its clients a hassle-free outsource experience.
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Application Testing Strategies in the IBM z/OS Environment