Keeping up with a quickly expanding business is difficult if you do not have the right tools. Cricket Communications was growing in its number of subscribers at a rate of 10 to 20% annually and needed a system that could handle processing of up to 3,000 new subscriber requests per hour.
It implemented automated business processes and contract processing systems to keep up with the new requests, but if an error occurred the whole system would ...
HealthTrans, the fourth-largest pharmacy benefits provider in the U.S. (by claims volume), delivers member claims processing services to customers of healthcare benefit plans. The infrastructure supporting HealthTrans' claims processing environment is complex and diverse in terms of hardware, software and OS heterogeneity. In addition, the company supports multiple UNIX "flavor", Windows environments, Apache, custom applications, and a variety of Web and Java application servers.
Few tools provide end-to-end visibility and monitoring across ...
To capitalize on the benefits of Windows 7, you must make sure your computing environment is ready for the upgrade. The Dell Windows 7 Readiness Assessment is designed to identify application compatibility, hardware compatibility and migration readiness, and to provide the recommendations needed to help make your transition to Windows 7 as smooth as possible.
Read the Dell Windows 7 Readiness Assessment for a detailed analysis of your organizationís preparedness to upgrade and includes a comprehensive ...
As advances in mobility and client computing technology extend from the home into the work place, the classroom and even into government entities, CIOs should consider seriously the opportunities for increased productivity and communication with customers and constituents, as well as understand the increased security risks posed by online, anytime access to private networks and data.
Read this paper to learn more about how CIOs can proactively respond to these trends by developing ...
August 2012- Leading Through Connections Get the 2012 IBM CEO study to discover the issues influencing strategic business decisions today, and find out how the sudden convergence of digital, social and mobile is causing disruptions - and creating innovations - in the ways organizations connect.
August 2012- Virtually any supply chain inefficiency impacts the bottom line. Linking the operational benefits to the financial supply chain can help ensure that, overall, the organization reduces cost.
August 2012- Today's consumers are more connected, vocal and demanding than ever. In fact, technology is a given in the smarter consumer's life. But what other forces are driving shoppers today? Findings from our survey of more than 30,000 consumers in 13 countries tell us that consumers want to be heard, known and empowered. Savvy retailers will listen to today's smarter, connected consumer and leverage what they learn to empower their customers to shop when and how they want.
August 2012- This paper will consider the latest developments in inventory optimization technology, including a look at how leading CP companies are using this generation of inventory management tools to help minimize working capital, improve inventory positioning and management, redesign network stocking nodes, and improve customer service and overall profitability.
IBM Power Systems provide a comprehensive approach designed to protect the continuity and availability of business-critical applications and services. Deploying integrated disaster recovery allows companies to deliver new services faster, with higher quality, and with superior economics.
Downtime can be highly disruptive and expensive to an organization, with cost drivers including lost revenue, reduced employee productivity, reputational damage, and the cost of resources required to address and avoid outages. Most organizations in IDC ...
Buy-and-hold strategies can actually add costs to the datacenter, as systems age in place. Not only do hardware maintenance and software maintenance fees rise, over time - but the aging of applications also costs the organization money. Investing in a transition from POWER5 to POWER7 resulted in a return on investment (ROI) of more than 150 percent over three years.
An insightful and and compelling discussion by IDC that reviews the primary reason for ...
July 2012- The goal: Collaboration at the speed of business. Organizations feel the pressure every day for higher productivity, more innovative ideas and lower operating costs. In response, forward-thinking enterprises are becoming social businesses activating dynamically constructed networks, including employees.
The future belongs to a new application architecture that Forrester calls the mobile app Internet, where mobile devices are linked to cloud-based services that provide a context-rich experience anytime, anywhere.
In this architecture, where user expectations for quality and latency are very high, the winning mobile collaboration solutions are:
1. Designed to run well on any mobile device.
2. A cloud-based solution that supports wireless access from anywhere.
3. Offer mobile collaboration solutions ...
Expectations around the role of the CFO have greatly intensified in recent years. The CFO is now expected to be business generalist, risk management expert, and all-knowing source of business intelligence; to provide instant replies to any question the CEO asks about business performance; and to meet these challenges with lower costs.
This chapter looks at the origins of the increased pressure on CFOs and explains why it is necessary for CFOs to ...
We all know the power of the killer app. It's not just a support tool; it's a strategic weapon.
Companies questing for killer apps generally focus all their firepower on the one area that promises to create the greatest competitive advantage. But a new breed of organization has upped the stakes: Amazon, Harrah's, Capital One, and the Boston Red Sox have all dominated their fields by deploying industrial-strength analytics across a wide variety ...
Despite a number of compelling reasons to move away from annual plans and budgets, many CFOs are reluctant to make the change. They fail to recognize that there are alternative (and less dysfunctional) ways of driving performance improvement and making managers accountable for performance.
CFOs need to implement systems that provide managers at every level with the capability to make fast, well-informed decisions. They need to replace annual planning cycles with more regular ...
Surveys show that most CFOs want to upgrade their role from accounting specialists to strategic or business partners. But few CFOs have actually made the change, primarily because they have neither the time nor the necessary capabilities within the current finance team. But for those who do make the change, the rewards are tangible.
This chapter lays out a number of important steps that the CFO and the finance team need to take ...
June 2012- Whether you are preparing for, or have already begun your 2010 budget, you'll want to understand how your organization can adopt the best practices outlined in this article.
June 2012- Budgeting can cause stress and conflict, eating up lots of hours. But a good budget can be the difference between financial success and insolvency. In this chapter, you'll learn about the many types of budgets that serve different purposes. You'll also learn how to determine which type most effectively helps you meet your business goals.
For most enterprises, creating, testing, and deploying a modern software application demands well-planned orchestration of an assortment of disparate tools and technologies. Sadly, far too many of these organizations are still attempting to deliver software the same way they did 20 years ago, using an amalgamation of manual procedures, homegrown scripts, and other archaic approaches. These techniques are no longer effective, and merely serve to delay delivery while amplifying costs.
In this White paper ...
Seamless Cross Channel Execution, End to End.
You need a single view of the customer, inventory orders and shipments everywhere - across all channels, from order initiation through to fulfillment, including returns. So you know exactly what you need, where you need it and when. Access the perfect order briefcase to learn how you can achieve.
360-degree view of customers, inventory, orders, and shipments everywhere
Cross-channel order capture
Best-in-Class Commerce Integrates Order Fulfillment,Inventory, and Supply Chain
According to the January 2012 Omni-Channel Retail Experience report, 58% of
consumer goods manufacturers and retail industry companies rank commerce or
web-enabled order efficiency as a key strategic area that is vital for creating a 360-degree unified customer experience across all channels of sales and service.
However, only 32% of companies share up-to-date order management and execution information across channels, and even fewer (27%) of companies possess processes ...
April 2012- This white paper address how data mining is used to get more value from CRM systems -- particularly focused on application of predictive analytics to the customer lifecycle (acquire, grow, retain).
April 2012- Help create business value by becoming a social business in the cloud. IBM SmartCloud for Social Business social collaboration services provide integrated email, social business capabilities and third-party applications to help deepen relationships, drive operational effectiveness and optimize workforces.
April 2012- With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers? terms.
October 2012- An enterprise content management strategy has and will be a vital component of the business IT landscape. Improving collaboration and access to the growing collection of content are critical, fundamental components of companies' future growth. Download this white paper to learn more.
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