Service Cloud: Deliver Next Generation of Customer Service
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use ......

The Virtual Office: The Next-Generation Workplace [ Source: Wipro Technologies ]
December 2012- Enabling mobile access to corporate applications drives workforce productivity, while self-service capabilities and a cost-efficient architecture speed adoption. Several trends make the Virtual Office an emerging, effective alternative to the traditional desktop: worker mobility, desktop virtualization and cloud computing.
Drivers for Enterprise Virtualization Diversification Quick Pulse [ Source: Red Hat ]
December 2012- This CIO paper explores the current landscape shifts to use of a multi-vendor strategy in virtuallzation and the drivers for these shifts. In it we find that open virtualization offers compelling business advantages and shows even greater potential as companies choose diversification to address proprietary vendor lock-in.
Red Hat Enterprise Virtualization White paper [ Source: Red Hat ]
December 2012-
With virtual machine deployments already exceeding physical server shipments and virtualized workloads exceeding nonvirtualized workloads in the installed base, virtual is clearly the new normal in IT. As mature as the virtualization market is, the competition is actually just about to heat up. IDC data shows that a significant portion of the market is open to using a combination of hypervisors for various factors of cost and diversity.
IDC expects that over the ...
Why Linux Virtualization Is Ready For Prime Time [ Source: Red Hat ]
December 2012- Enterprise IT leaders are starting to take a closer look at Linux virtualization. They are spurred by the growing number of Linux workloads in the data center and the need to optimize their increasingly complex IT environments. In this paper, Frost & Sullivan examines historical concerns about Linux virtualization, and assess why, when, and how enterprises can safely virtualize their critical Linux workloads. They also review a Linux virtualization solution that meets enterprise needs: the powerful ...
Pushing On For A Successful Virtualization Journey [ Source: Red Hat ]
December 2012- Selecting a suitable platform for server virtualization is critical to the overall success of any virtualization or private cloud project. In the past few years, new technologies and approaches to virtualization have matured and we are seeing many enterprises take a "dual vendor" strategy as part of their goal to "de-risk" their investment should one of their virtualization vendors get acquired. Concerns and challenges still persist in some virtualization environments, and this paper discusses what ...
PowerEdge vs. HP Proliant [ Source: Dell/Intel® Xeon® ]
December 2012-
Discover the solution that promises to expand your email capacity and gain room to grow with IT Payback in less than 19 months. Review Now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other ...
Microsoft Sharepoint: Dell vs. HP [ Source: Dell/Intel® Xeon® ]
December 2012-
Improve your Share Point performance. Gain IT payback in less than 36 months. Discover if Dell or HP is better suited for your needs. Review this whitepaper now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. ...
Controlling Your Power and Cooling Costs with Dell PowerEdge Servers and Intel® Xeon® Processors [ Source: Dell/Intel® Xeon® ]
December 2012-
Today's powerful business-critical applications and the sheer amount of data created by businesses require organizations to invest in powerful servers that can handle the load. Review this executive brief to see how you can control your power and cooling costs. Review now.
Sponsored by:

Intel, the Intel logo, Xeon, ...
Simplify IT Management with Dell PowerEdge Servers [ Source: Dell/Intel® Xeon® ]
December 2012-
It's critical that today's business be able to provide high-performance business applications to their users, secure and reliable storage for their data and quickly troubleshoot problems when they do occur. Review this Executive Brief to see how you can simplify IT Management with Dell PowerEdge Servers. Review Now.
Sponsored by:

<...
Server Consolidation and TCO: Dell vs. HP [ Source: Dell/Intel® Xeon® ]
December 2012-
When selecting equipment of your virtualized infrastructure, discover the pros and cons of applying Dell PowerEdge and HP Proliant. Review Now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries
Departmental Private Cloud Reference Architecture [ Source: HP/Intel® ]
November 2012- With the addition of systems management such as Microsoft System Center, customers can move beyond virtualization and begin to implement private clouds. A private cloud extends virtualization features designed into Windows Server, enabling standardized design, simple back-up, and self-service deployment of IT services. By removing the need to customize each and every IT service and by enabling line of business or application owners to control when they deploy services, IT organizations can further reduce operational ...
ESG Performance Validation on HP VirtualSystem for VMware 2.0, optimized for VMware vSphere 5 [ Source: HP ]
November 2012-
This ESG Lab Validation documents the hands-on testing of HP VirtualSystem for VMware 2.0, optimized for VMware vSphere 5. HP VirtualSystem is designed to provide holistic management for both physical components and virtual environments. ESG Lab tested with a goal of validating virtualization of business-critical workloads, providing businesses a fast, simple path to virtualization as well as a cloud-ready platform.
HP VirtualSystem architecture, optimized for mixed workloads and highly scalable in multiple dimensions (compute, network, ...
ESG: How to Expand and Accelerate Virtualization Value [ Source: HP/Intel® ]
November 2012-
As many have discovered in recent years, virtualization is a key strategy for infrastructure optimization and a requirement for converged infrastructure. By separating physical devices from the computing, storage, and networking services they deliver, organizations are able to make much more efficient use of these resources. As a result, IT organizations are looking to invest in virtualization-optimized solutions that enable consolidation, mission-critical resiliency, disaster recovery, and faster application deployment.
When built-in properly, virtualization ...
How Technology Executives are Managing the Shift to BYOD Abstract [ Source: HP ]
October 2012-
As healthcare personnel increasingly use their own mobile devices at work, IT departments need to ensure a high-level of data protection, manageability, and regulatory compliance. With the increase in productivity and collaboration comes the need for incremental server, storage and networking requirements.
This whitepaper discusses the benefits and challenges of BYOD and how client virtualization, virtual desktop strategies and solutions that address multivendor device management can help IT departments maintain control.
<...
Real-World Virtualization for Your Business eBook [ Source: VMware ]
October 2012- Small and midsize firms virtualize IT infrastructure to meet real-world challenges: simplifying operations to focus on business issues, speeding up application rollouts to get more done, safeguarding data and operations to stay open and productive, and saving money for the bottom line. It's a new way to think about IT - and getting started is easy, fast, and inexpensive, using VMware solutions designed for your real-world small or midsize business. Read this eBook to learn ...
Enterprise Strategy Group Analyst Whitepaper - VMware View and Desktop Virtualization [ Source: VMware ]
October 2012- Virtualization long ago ceased to be an activity for risk-takers and is now largely a mainstream phenomenon. However, virtualization has made most of its inroads at the server level and not at the desktop. ESG believes that this situation is going to change. VMware offers a growing range of solutions for achieving desktop virtualization, including VMware View-a product that is proving to be adaptable, reliable, and cost-effective for a wide range of small and mid-size ...
Splunk Helps Ping Identity Contain Costs, Improve Cloud Security and Deliver Business Insights [ Source: Splunk ]
December 2012-
Ping Identity is a technology company that provides Cloud identity security solutions to more than 800 of the world's largest organizations in both the private and public sectors. With the acceleration of SaaS and Cloud computing, the company has seen substantial growth.
Today, the company delivers its solutions from three data centers supporting over 400 virtualized servers and counting. The management of this growth has raised the bar significantly for Ping Identity's internal IT operations.<...
Delivering Transformative Value to Enterprise VDI [ Source: Ncomputing, Inc. ]
September 2012-
You've already invested valuable resources in establishing a world-class Citrix environment. So how do you expect to match the new Citrix HDX capabilities you've licensed with an endpoint solution that can fully meet the needs and expectations of your users?
How can you enable non-traditional devices like network monitors, consumer set-top boxes, shop floor equipment, kiosks and hospital workstations-on-wheels to be able to display virtual apps and desktops directly, without the need for ...
Technical Whitepaper: What's New with VMware vCloud Director 5.1 [ Source: VMware ]
September 2012-
VMware vCloud® Director™ orchestrates the provisioning of software-defined datacenter services, to deliver complete virtual datacenters for easy consumption in minutes. Software-defined datacenter services and virtual datacenters fundamentally simplify infrastructure provisioning and enable IT to move at the speed of business
Numerous enhancements are included within vCloud Director 5.1, making it the best infrastructure-as-a-service (IaaS) solution in the marketplace today. This document highlights some of these key enhancements and is targeted toward users who are ...
Whitepaper: Cloud Security Myths and Strategies Uncovered [ Source: VMware ]
September 2012- Forward-thinking CSOs are embracing the right security strategy and exercising appropriate caution without dampening cloud optimism. By overcoming the number one perceived challenge security-CIOs-can move beyond their fears to pursue their IT transformation to cloud computing.
ESG Analyst White Paper: Virtualization Management Critical to Achieving Scale and Efficiency [ Source: VMware ]
September 2012- This paper explains why customers are moving beyond traditional tools and processes when it comes to how they manage their virtual environments. ESG global field survey provides proof points, while analysts provide recommendations for next steps in the virtualization journey.
Interactive eBook: A Guide to Modern IT Disaster Recovery from VMware [ Source: VMware ]
September 2012- Discover how federal agencies and the DoD can approach disaster recovery. Read the interactive eBook: "A Guide to Modern IT Disaster Recovery," to gain insight and advice on how to build an effective disaster recovery strategy in the evolving world of virtual infrastructures, while mitigating the impact of so-called 'Black Swan' events in the data center.
Utility Storage: The Ideal Platform for Virtual and Cloud Computing [ Source: HP/Intel® ]
September 2012-
Server virtualization has transformed corporate IT-- companies have enjoyed major cost savings and have gained flexibility and efficiency. But this has also led to a proliferation of virtual machines and servers that threaten to overwhelm data movement and storage technologies.
In this IDG Tech Dossier, learn how utility storage makes for massive consolidation, flexibility and scalability, so IT departments can reduce storage infrastructure and lower costs while improving their ability to respond to ...
Measuring the Business Value of Converged Infrastructure in the Data Center [ Source: HP/Intel® ]
September 2012-
One of the key strategies that IT teams are pursuing to reduce capital costs while
boosting asset utilization and employee productivity is the transition to highly
virtualized data centers.
However, IDC finds that expectations for further boosts in
IT asset use and operational efficiency often surpass the actual results because
of overloaded storage and data network facilities, overprovisioning of storage
capacity, and a quantum leap in administration workloads.
In combination, these ...
IDG Tech Dossier: A Faster Path to Client Virtualization [ Source: HP/Intel® ]
September 2012-
Client virtualization encapsulates a user's desktop including operating system, applications, data and personalization-and stores it in the data center, rather than on the end-point device.
This has several advantages. The desktop is stored and maintained centrally, so it's much easier to manage, maintain and support. It's not tied to a particular computer, so it can be accessed from different devices. And the end-point device stores neither desktop nor data, so the security danger ...
Building Virtualization-Optimized Data Center Networks [ Source: HP/Intel® ]
November 2012- Server virtualization initiatives are reshaping data center traffic flows, increasing bandwidth densities at the server edge and pushing conventional data center networks to the brink. Hierarchical data center networks designed to support traditional client-server software deployment models can't meet the performance and scalability requirements of the new virtualized data center. Enterprises must implement flatter, simpler networks to support high-volume server-to-server traffic flows, and they must adopt new management systems and security practices to administer virtual ...
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