Service Cloud: Deliver Next Generation of Customer Service
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use ......

Service Cloud: Deliver Next Generation of Customer Service [ Source: Salesforce.com ]
December 2012- Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use it as a force multiplier for your support organization, and revenue generator for your sales and marketing teams.
Salesforce.com Positioned as a Leader in the Gartner Magic Quadrant for CRM Customer Service Contact Centers [ Source: Salesforce.com ]
December 2012-
Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors that are responding to the challenge of "any channel" customer engagement.
Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses. And then learn more about how the Service Cloud helps deliver great service at the lowest cost, while increasing:<...
Meet Customers Where They Are eBook: Incorporating Social Media Into Your Customer Service Strategy [ Source: Salesforce.com ]
December 2012- In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Choose the customer service technologies that are ideal for your company in order to enable customer service through online and offline touch points, establish smart listening, engage your community, and consistently respond to customer issues. Get the eBook now!
The Virtual Office: The Next-Generation Workplace [ Source: Wipro Technologies ]
December 2012- Enabling mobile access to corporate applications drives workforce productivity, while self-service capabilities and a cost-efficient architecture speed adoption. Several trends make the Virtual Office an emerging, effective alternative to the traditional desktop: worker mobility, desktop virtualization and cloud computing.
Why Linux Virtualization Is Ready For Prime Time [ Source: Red Hat ]
December 2012- Enterprise IT leaders are starting to take a closer look at Linux virtualization. They are spurred by the growing number of Linux workloads in the data center and the need to optimize their increasingly complex IT environments. In this paper, Frost & Sullivan examines historical concerns about Linux virtualization, and assess why, when, and how enterprises can safely virtualize their critical Linux workloads. They also review a Linux virtualization solution that meets enterprise needs: the powerful ...
Pushing On For A Successful Virtualization Journey [ Source: Red Hat ]
December 2012- Selecting a suitable platform for server virtualization is critical to the overall success of any virtualization or private cloud project. In the past few years, new technologies and approaches to virtualization have matured and we are seeing many enterprises take a "dual vendor" strategy as part of their goal to "de-risk" their investment should one of their virtualization vendors get acquired. Concerns and challenges still persist in some virtualization environments, and this paper discusses what ...
PowerEdge vs. HP Proliant [ Source: Dell/Intel® Xeon® ]
December 2012-
Discover the solution that promises to expand your email capacity and gain room to grow with IT Payback in less than 19 months. Review Now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other ...
Microsoft Sharepoint: Dell vs. HP [ Source: Dell/Intel® Xeon® ]
December 2012-
Improve your Share Point performance. Gain IT payback in less than 36 months. Discover if Dell or HP is better suited for your needs. Review this whitepaper now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. ...
Controlling Your Power and Cooling Costs with Dell PowerEdge Servers and Intel® Xeon® Processors [ Source: Dell/Intel® Xeon® ]
December 2012-
Today's powerful business-critical applications and the sheer amount of data created by businesses require organizations to invest in powerful servers that can handle the load. Review this executive brief to see how you can control your power and cooling costs. Review now.
Sponsored by:

Intel, the Intel logo, Xeon, ...
Simplify IT Management with Dell PowerEdge Servers [ Source: Dell/Intel® Xeon® ]
December 2012-
It's critical that today's business be able to provide high-performance business applications to their users, secure and reliable storage for their data and quickly troubleshoot problems when they do occur. Review this Executive Brief to see how you can simplify IT Management with Dell PowerEdge Servers. Review Now.
Sponsored by:

<...
Server Consolidation and TCO: Dell vs. HP [ Source: Dell/Intel® Xeon® ]
December 2012-
When selecting equipment of your virtualized infrastructure, discover the pros and cons of applying Dell PowerEdge and HP Proliant. Review Now.
Sponsored by:

Intel, the Intel logo, Xeon, and Xeon Inside are trademarks or registered trademarks of Intel Corporation in the U.S. and/or other countries
5 Dividends Master Data Management Pays [ Source: IBM ]
December 2012-
How enterprise-wide master data management helped five financial services firms get a better view of their customers and of their risk.
At many large financial firms, information that is accessible in one application isn't available in the others. Those data 'silos' make the organizations inefficient, prevent them from taking advantage of business opportunities, lead to poor decision making and can complicate compliance. Adopting an enterprise-wide data management solution can lead to more successful ...
Forrester Report: Supply Chain's Role in Commerce Evolution [ Source: IBM ]
December 2012-
In order to engage customers in relevant, personalized ways, today?s organizations need to deliver extraordinary experiences across all channels?online and offline. A flexible, integrated supply chain is key, but poor collaboration, low investment, and high volatility make it hard for supply chain leaders to transform their approach.
Read the results of a survey of nearly 400 business leaders to learn about the new strategic imperatives for supply chain leaders, and discover the ...
The Top 5 IT Budget Killers [ Source: IBM ]
November 2012-
Many of the largest IT budget problems can be traced back to five big money drains:
1. Storage expansion
2. System complexity
3. Hardware sprawl
4. The Need for High Availability
5. Over or under-provisioning
If any of this sounds familiar, you're not alone. This e-book, provided by IBM, will introduce you to the five big IT budget killers - and some of the best ways to knock them out.
Avoiding the 7 Common Mistakes of Windows 7 Migration [ Source: Dell KACE™ ]
November 2012- Time is running out for deploying Windows 7, but the migration path isn't an easy one. Learn how to avoid the seven common mistakes so you can deploy on time. Read the white paper today.
Systems Management Buyers Guide [ Source: Dell KACE™ ]
November 2012- Organizations of all sizes struggle to find an effective systems management solution scaled to their needs. KACE has developed a Systems Management Buyers Guide to find the product that meets your needs. Read it today.
Taming Software License Compliance through Automation: 10 Best Practices [ Source: Dell KACE™ ]
November 2012- Turn one of your biggest headaches - asset management - into a cost and time saving initiative. Learn about the 10 best practices to tame software license compliance. Read the white paper today.
The Challenge of Effective Master Data Management: Reliable Data Improves the Bottom Line and Reduces Risk [ Source: IBM ]
November 2012- Master data is a collection of data objects defined uniformly across organizational processes, enabling consistency and accuracy by serving as the single source. This document helps you to initially think about how master data plays an important role in your company and what to do to start maximizing its use for business value.
Security: Security Enterprise Data and and Ensuring Compliance [ Source: IBM ]
November 2012-
Securing Enterprise Data and Ensuring Compliance In the Face of Multiple Threats, Strategies Must be Comprehensive
Security is an important element of an information integration and governance framework. This research perspective by Ventana Research provides insight to help organizations ensure a centralized, holistic security architecture to prevent breaches and automate compliance.
Application Consolidation: Consolidating and retiring applications: Effective Management Can Reduce Costs and Modernize IT [ Source: IBM ]
November 2012- Information, an essential asset in virtually all organizations, requires careful attention and robust processes to ensure it can reliably support business decision-making. Information arising from multiple sources must be integrated and governed to ensure it is a trusted source and in compliance with internal policies and external regulations and legislature. The process of the integration and governance of information provides a framework that incorporates acquisition, organization, control and use of information to create and enhance ...
Data Lifecycle Management Strategies - The importance of the complete business object [ Source: IBM ]
November 2012-
It is critical that an organization understands relationships between data, its business value and how to ensure long-term and accurate data access. Every process - defined or otherwise - within the organization creates information as the process is executed. An organization's information can be grouped into many small units of related data, often referred to as the complete business object.
This white paper defines the complete business object as it applies to organizations ...
Report Brief: Reveal More Value in Your Data with Location Analytics [ Source: ESRI ]
November 2012- In nearly every industry, executives, managers and employees are increasingly using maps in conjunction with enterprise applications such as business intelligence (BI) and CRM. Companies seek every opportunity to gain an edge, and often it's to be found in the data at their fingertips. Approximately 80% of an organization's data has a location component. By ignoring or underutilizing this data, organizations overlook rich and pervasive information that could help them operate more efficiently and competitively. Savvy ...
Keys to Data Protection: Myths, Realities and Proactive Planning [ Source: Carbonite ]
November 2012- Through a series of case studies, Inc. and Carbonite explore the all-too-common small business ‘nightmare’, data loss – and, examine the consequences suffered as a result of being ill-prepared. Experts Pete Lamson, senior vice president for small business at Carbonite, and Philip Jan Rothstein, president of Rothstein Associates Inc., weigh-in on the importance of making data protection a business priority. With proper – and more importantly, proactive - planning, small businesses can aptly prepare for whatever may ...
How Prepared is Your Business if Disaster Strikes? [ Source: Carbonite ]
November 2012- Research from the Insurance Institute states that up to 40 percent of small businesses affected by disaster will never reopen. Carbonite provides 10 easy tips to help small businesses develop a solid disaster preparedness plan. Having such a plan in place, helps businesses minimize loss and disruption and return to normal business operations as quickly as possible in the event of a disaster. Through this checklist, small business owners will receive ideas on how to appropriately assess ...
Five Ways Online Backup Keeps Your Data Safe [ Source: Carbonite ]
November 2012- Carbonite discusses the various steps taken to ensure the continual security and protection of customer data. Specifically, there are five areas of critical importance Carbonite focuses on – highly redundant disk drives, hardened data center facilities and best-in-class operations, specialized system monitoring software, world-class network security and encryption, and transparent access to your backup status. In this article, we explore each of these areas in-depth and the measures taken to uphold Carbonite’s commitment to data ...
Project Management Office: Seeing the Whole Picture: Project Portfolio Management gives PMOs the Tools and Techniques to Get Lean in Lean Times [ Source: Innotas ]
November 2012- Read this whitepaper to find out why being a more strategic organization requires PMO applications, or support tools, that provide visibility, accountability, and control including resource, request, and time-management.
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