10 Considerations in Moving to the Cloud - eBook
Is the Cloud Right for Your Contact Center?
As more contact centers embrace the cloud deployment model, there is a plethora of service and solution choices, functionality and capability to sift through to determine the best fit.
This ebook offers ten key considerations for moving to a cloud-based contact center, including: cultural fit, accessibility to reference customers, technology, partners, integration and ...
Cloud, On-Premises or Hybrid? - Top Five Considerations in Choosing Your Contact Center Solution
Forrester Research notes that 60% of customer experience professionals surveyed are committed to differentiating or distinguishing their organizations from competitors on the basis of customer experience.
Organizations looking to differentiate and modernize their contact centers have three major architectural options to consider: on-premises, cloud, or a hybrid solution. While each option has its advantages and challenges, ...
Frost & Sullivan - Genesys Wins the 2014 North American Award for Cloud Customer Contact Solutions
Genesys has been able to apply the best of all strategic approaches in going to the cloud. It has acquired assets to bypass the long R&D process required to build from scratch, yet skillfully planned a phased integration to provide customers with functionality they need quickly. It also has followed an aggressive development plan to deliver ...
September 2014- When today's businesses succeed, they can outstrip the capabilities of existing data systems. Data workloads are evolving and as a result data services need to be more robust and scalable. IBM PureApplication System and IBM PureData System for Transactions are designed to meet these needs.
September 2014- To meet business demands for more solutions faster at lower costs, IT leaders are transforming their systems, organizations, people, and processes. Much faster delivery of solutions is only half of the challenge; systems and business process integrity must complete the picture. Read this Forrester WhitePaper to understand how IBM is helping in the transformation
September 2014- First generation warehouses were not designed to manage data at today's volume or variety. Coercing older technologies to satisfy new demands can be inefficient, burdensome and costly. Read how IBM PureData System for Analytics is built for simplicity and speed.
September 2014- The skills needed to design, test, configure and integrate solutions can be costly. IT managers may be unable to develop and deploy applications efficiently, even in virtual and cloud environments. IBM PureSystems is designed to deliver faster time-to-value, reduced costs and lower risk.
September 2014- What if your organization could take advantage of emerging business opportunities by deploying new applications dramatically faster than you ever could before? What if you could increase the value of your existing application investments by leveraging them in the cloud-and easily move your apps across off-premises and on-premises cloud options? These capabilities are available today. With IBM PureApplication solutions, companies can build and use a cloud environment faster, easier and with less risk than traditional ...
August 2014- Q&A article featuring Gartner Analyst Gene Ruth and Gregg Sexton from AT&T that explores cloud storage and solutions for the mobile workforce.
August 2014- AT&T Synaptic Storage as a Service is a secure, virtualized on-demand storehouse that easily scales up and down to any size you need and allows you to pay only for the storage you use.
September 2014- AT&T Synaptic Storage as a Service with Enterprise File Sync and Share is an easy-to-use, enterprise-grade file sync and share solution that gives business users access to their files, on their supported devices, online or offline - hassle free.
September 2014- This white paper examines the current trends in enterprise storage, the ongoing growth and shift toward cloud-based storage services, and how enterprises should choose a cloud service provider. This white paper also provides an overview of AT&T Synaptic Storage as a Service.
September 2014- An independent analysis on how cloud delivery models can help improve costs and flexibility of running ERP and CRM systems on the cloud, with an assessment of IBM's cloud managed services value proposition.
September 2014- IBM Security solutions provide layered protection and deep insight across public, private and hybrid cloud environments. They help organizations manage user identities, protect data and applications, and prevent sophisticated attacks with advanced analytics.
August 2014- The right managed clouds can effectively support production workloads while simultaneously helping companies seize new business opportunities.
August 2014- 20% of organizations have discovered a secret source of competitive differentiation. It allows them to serve customers in new ways, reimagine their business models, surface valuable insights from their data and tap expertise across the enterprise. The secret: Cloud computing.
August 2014- From physical to virtual to cloud, I.T. organizations have adopted increasingly complex technologies as their enterprises demand greater agility. It's left to I.T. leaders and their organizations to manage this complexity, keeping operating costs low while delivering on ever-increasing SLA expectations. With the rapid growth in unstructured data volumes, I.T. organizations are turning their attention to storage to eliminate costs and inefficiencies while increasing performance, security, and reliability.
August 2014- This ebook presents an overview of the B2B integraiton landscape: its challenges, its opportunities, and the approaches that leading organizations follow in developing a robust and scalable EDI solution. It also summarizes the IBM B2B Cloud Services offering, with real-world examples of how companies are leveraging the IBM Cloud to Excel amid escalation global complexity, demand volatility and new customer requirements.
In order to support today's high-transaction and data-intensive analytics applications, flash storage has moved into the mainstream to replace spinning disks.
HGST's Server-side PCIe flash storage is a high-performance and cost-effective alternative to a traditional SAN architecture. However, in Oracle environments, the requirement of shared access to all primary storage has limited the full potential of flash storage.
Download this complete Solution Brief to learn how to
• Leverage ...
July 2014- IBM is rated #1 in this Ovum Decision Matrix - Application Performance Management (APM) report. To help IT decision-makers choose the right solution, this Ovum Decision Matrix evaluates and compares 10 of the leading APM solutions in the market.
July 2014- This IDC Technology Spotlight report examines the critical role that SaaS and analytics are playing in the transformation of the APM market. The paper also considers the impact that IBM's recently introduced Performance Management (SaaS) and IT Operations Analytics offerings will have on the APM market.
July 2014- This whitepaper discusses how IBM's automation and orchestration solutions for cloud can help IT data center operations teams effectively manage increasingly complex, multi-hypervisor computing environments.
July 2014- This white paper explores the value of standardizing and automating cloud services with a flexible platform, such as IBM Cloud Orchestrator. Learn how to orchestrate the development, deployment and management of cloud services - helping to reduce IT costs and accelerate service delivery.
There's no such thing as "the cloud," says this Frost & Sullivan executive brief. It's more useful to think of the cloud as shorthand for a range of service and deployment models. This practical guide offers steps for moving your company into the cloud, at whatever pace you prefer, with a focus on the SmartCloud Services portfolio offered by IBM and its partners.
Read the executive brief for usable advice on selecting the right ...
July 2014- Cloud computing is becoming an integral part of many companies' business and technology strategies. There are many different delivery models. But two foundational services are essential for cloud computing to become a strategic part of the overall computing infrastructure: Infrastructure as a Service (IaaS) for access to compute and storage resources in an on-demand model and Platform as a Service (PaaS), which sits on top of IaaS and enables you to build applications to support ...
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