February 2010- This indepth guide compares 15 of the top CRM vendors' features and costs. Preview to ensure that you are making the right decision for your company.
February 2010- This FREE checklist is the perfect "to-do" list for IT and Operations to accurately evaluate and plan a UC (Unified Communications) solution implementation across the Enterprise.
February 2010- Tap into the significant business value of social interaction through handheld devices. This whitepaper presents the social apps on mobile units that are driving revenue to businesses through the power of emerging apps.
Download our free white paper, VoIP Conferencing, and learn how VoIP-enabled meeting systems are revolutionizing the world of audio conferencing. This white paper explains in plain English what VoIP is and why it is fast becoming the audio conferencing technology of choice.
You’ll also learn:
- Drawbacks of traditional audio conferencing
- How VoIP works in the context of audio conferencing
- How to set up and deploy ...
Download our free white paper, Ten Tips for Better Web Meetings, and discover how to harness the full power of web conferencing technology. It’s a fast, easy and free way to learn how to stay focused on your meeting instead of the technology. Topics include:
- The basic steps to a successful meeting
- Tips for gauging audience interest
- Creating meeting “attention-grabbers”
- Keeping the audience interested
Download our free white paper, Business Benefits of Web Conferencing, and learn how to make your meetings more meaningful and productive. The paper explains what to look for when choosing a product and offer guidelines for installing a solution that brings people together in a way that saves you both time and money. Topics include:
- Deploying the technology for internal and external meetings
- Using web conferencing as a training tool<...
Download our free white paper, VoIP Conferencing, and learn how VoIP-enabled meeting systems are revolutionizing the world of audio conferencing. This white paper explains in plain English what VoIP is and why it is fast becoming the audio conferencing technology of choice. You’ll also learn:
- Drawbacks of traditional audio conferencing
- How VoIP works in the context of audio conferencing
- How to set up and deploy a basic ...
December 2009- Focus tackles the challenges of hosted IP PBX providers. This informative research paper will help you understand the crucial questions and the information you need to understand before you buy.
December 2009- This in-depth Buyer's Guide from Focus helps you understand the process of buying a unified communications solution that can integrate your company's e-mail, chat, Web, data and video onto one platform. New advances in communications technology have made reaching customers and contacting remote employees easier than ever. However, managing applications ranging from IM to Web conferencing can be difficult for your IT staff.
December 2009- Focus addresses the sometimes confusing world of PBX service plans. In this paper, this informative checklist will help you gather the information you need before you invest in hosted PBX.
With mobile devices popping up everywhere in corporations and government organizations today; it's not only executives that want to connect their device to the corporate email server. Wireless email is spreading fast as more and more people discover the personal and organizational benefits that stem from being connected.
This guide provides a basic overview of mobile computing for those who are interested in evaluating a wireless enterprise solution. Key topics include: Wireless technology ...
Today, many companies are investing in wireless and mobile solutions. Where mobility was once viewed as a risky venture, its value is now understood. These solutions are expected to increase productivity and improve efficiency due to improved field-based access to knowledge within the mobile workforce. In the current competitive climate where companies must compete globally, wireless solutions are no longer about gaining an edge, but about keeping up with the competition.
This white ...
Mobile working has transformed the business world, stimulating innovation, improving productivity and creating new opportunities. Industry analyst estimates suggest the mobile workforce could exceed 800 million in 2009. These workers can spend as much as 40% of their time away from their desk, complicating their communication needs and draining productivity. As businesses look to do more and encourage the best from their workforce, flexible, on-demand access to information has become a requirement.
Equipping staff with the ...
January 2010- Enterprise IP telephony proved to be a great communication tool to unite distant employees in a solid team, to reduce costs for international calls, and to improve productivity. Moreover, there are many ways to make enterprise IP telephony network usage even more attractive. This white paper focuses on effective ways to reduce expenses for paid calls and other cost-saving measures.
Increasingly, teams consist of geographically and departmentally dispersed people who work asynchronously. This means team members can be doing their work any time, any place. A key enabler to this modern, collaborative way of working is a unified communications strategy which brings people together in real time so they can quickly turn raw business information into actionable business intelligence and uninterrupted business process. A cornerstone to any unified communications strategy is the smart phone.
December 2009- Most enterprises waste millions of dollars annually by not managing their telecom spending in a standardized, centralized, more accurate way. Having ballooned up to a top four overall expense of the entire company, telecom expense management is something you should put on your radar ASAP. This white paper discusses: why telecom expense management is a boardroom issue; why telecom billing errors will continue to occur and what you need to do about it; and guidelines ...
Is your company ahead of the pack or lagging behind when it comes to VOIP adoption?
Find out when you read the answers provided by CIO Magazine subscribers.
In this research report you’ll discover:
• Management’s top concerns
• Factors driving adoption
• Who’s using VOIP
Read the full report today.
In this paper, Frost & Sullivan reviews the limitations associated with taking a single-provider approach to MPLS networks and contrasts them to the benefits of a global multi-carrier MPLS network.
They examine Virtela’s Global Service Fabric (GSF) which melds MPLS technology and service delivery to reliably deliver the full benefits of performance routing MPLS technology with the comprehensive geographic reach and route diversity of multiple MPLS providers. Virtela’s GSF multi-carrier network approach ...
June 2009- Leading research suggests that the Unified Communications (UC) market in Europe is primed for phenomenal growth over the next four to five years. Despite this, there is little evidence that the manufacturing vendors in the space are making the required investments in order to capitalize on the growth opportunity. Recognizing that UC represents an expanded chapter of the convergence of voice, data and video, vendors need to develop sales channels with improved capabilities, new routes ...
April 2009- Nationwide rollouts and global technology deployments are complex projects that require expert management of people and technology. A projectï¿½s success is as dependent on the internal resources that deploy it as the technology installed. An inexperienced Project Facilitator or overburdened Project Manager can easily become overwhelmed -- which can cause massive repercussions that inevitably translate to increased costs or delayed implementation for your project. As the third in our series, this paper continues the ...
September 2008- The rapid deployment of nationwide technology rollouts requires well-defined processes, robust management skills, and a unique understanding of how to get the job done. Without a proven Technology Rollout System, you run a high risk of project complications that result in increased costs, missed deadlines, and an overwhelming burden on internal resources. This paper explains what a Technology Rollout System is, how it lowers costs and saves time without compromising quality, and provides essential questions ...
May 2009- In a world of virtual teams and global operations, face-to-face communication shouldn’t be limited to colleagues who work at the same location. And, if your organization is utilizing VoIP (Voice over Internet) technology to make and receive calls, then you’re ready for the new generation of video-enabled phones, or Video IP Phones. They give any employee the ability to collaborate with any colleague in any location face-to-face. As a result, eye contact, body ...
May 2009- How is “going green” really affecting the way we live our lives? This survey of attitudes toward climate change and how companies’ efforts to become more environmentally responsible are perceived by both consumers and their own employees’ spans 15 countries.
April 2009- As the issue of climate change becomes an increasing focus of government, public, and industry concern, savvy organizations are recognizing the imperative to have an effective sustainability strategy. Taking mitigating action, through investment in technologies that could help reduce carbon footprints, such as network-centric ICT, will be central to achieving real and quantifiable sustainability and productivity inroads. This whitepaper released by Telstra and the World Wildlife Fund (WWF) Australia highlights how Information and Communication Technology (...
April 2009- There has been a significant increase in the number of companies choosing to deploy Cisco Unified Communications when phasing out their traditional time division multiplexed (TDM)-based systems. Unlike vendors whose security offerings protect individual devices in the voice system, Cisco provides comprehensive, integrated security that protects the entire network over which voice traffic travels. This white paper, based on Cisco Unified Communication Manager 5.x, 6.x, 7.x, looks at how the same security technologies and ...
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