Managed service providers (MSPs) are at a critical juncture, facing an increasingly competitive marketplace. Service offerings built to remotely manage clients' converging voice and data systems present an enormous business opportunity—but significant challenges emerge.
Convergence technologies bring with them complex configurations and hyper-critical performance demands that can seriously strain a Service Provider’s ability to deliver cost effective, quality managed services. Worse, Service Providers that cannot meet their clients’ needs for converged ...
Deploying VoIP, IP telephony, and convergence technologies can only be successful if the resulting voice services are delivered with high quality, availability and reliability. Failure is not an option – and yet, analysts report Voice / IT support teams are only 52% successful in supporting IP voice and unified communications platforms.
With most companies today tightening their budgets, you can’t afford to put your communications services at risk. Whether you’re just starting on convergence, ...
March 2009- It used to be that latency—the time it takes for a signal to travel from one point to another in telecom networks—was of concern only to people using specific applications such as international voice calls transmitted via satellite. Such calls are sensitive to high levels of latency, which negatively impacts the voice quality of the call. More recently, however, latency has become of interest to a broader audience. Businesses’ increased reliance on telecom ...
February 2009- A fax hosted service is a cost-effective solution for organizations with low-volume faxing needs. It is also an ideal complement to a fax server for enterprises looking to reduce costs while maintaining optimal functionality.
May 2008- According to analysts, proprietary PBX telephone vendors are phasing out analog systems. IP telephony (IPT) based on IP-PBX software is already replacing these systems at a rapid pace. While cost savings has been the primary driver for the migration to IPT and voice over IP (VoIP), companies are reaping the benefits of new integrated applications that include video conferencing, presence-aware communication, integrated customer service support, and more.
November 2008- Any UC solution must also consider the processes the business uses and the people who perform those processes. Technology will only be broadly adopted if the pain of adoption is less than the pain of the problem. E. Brent Kelly of Wainhouse Research compares Microsoft Office Communications Server 2007 to IBM Lotus Sametime 8 in this presentation.
November 2008- P Trunkingis a VoIP solution that enables enterprises to maintain their IP private branch exchange (PBX) while leveraging the benefits of VoIP. A Verizon executive explores IT Trunking in this recent presentation.
November 2008- Factors and solutions for voice management challenges.
November 2008- UC solutions are quickly emerging as necessary tools for enterprises to enhance real-time communications efforts to remain competitive in an intensive market environment. The advantage of a seamless UC experience is to provide system subscribers the flexibility of selecting the best or most desirable communications device and/or embedded GUI screen during a communications process. This presentation by Allan Sulkin, president of TEQConsult Group, explores seamless UC interfaces.
November 2008- An RFP reduces risk and the uncertainty of the unknown by specifically identifying customer requirements, supplier capabilities, and product/service prices and costs. TEQConsult Group provides a tutorial on preparing an IP telephony RFP.
November 2008- The integration and convergence of IP telephony systems and UC solutions is currently taking place. Presence management and social networking applications will play a greater role in real-time and non-real-time communications. We are approaching the era of FCS. Alan Sulkin, president of TEQConsult Group, looks at enterprise communications in this presentation.
November 2008- A tutorial presentation by David A. Bryan, CEO of SIPeerior Technologies, focuses on SIP. The discussion includes the background of VoIP, SIP components, SIP messages, locating users and establishing sessions, routing in SIP, media with SIP, and more.
November 2008- This presentation looks at the history and benefits of SIPconnect. According to the SIP Forum, SIPconnect improves productivity, reduces interconnect TCO, and provides better compliance through clear, interoperable authentication and security models and procedures.
November 2008- The majority of enterprises are deploying IP-Telephony/VoIP and companies will evolve from IPT to further enhance productivity. As organizations fully embrace UC, communications application performance management will be required from the start of deployments to avoid major problems. Psytechnics explores this subject in this presentation.
November 2008- Some vendors have introduced the concept of user licensing or user profile licensing to facilitate unified communications deployments. PlanNet Consulting features this presentation on IP telephony pricing and licensing.
November 2008- The expectations of VoIP quality and reliability are high. VoIP is difficult to scale and needs new monitoring tools. NetForecast evaluates the quality of service and quality of experience of VoIP in this presentation.
November 2008- Enterprises are geographically distributed and teams are picked independent of geography. What are the key tools for interactive collaboration across geographic distances? NetForecast looks at "telepresence."
November 2008- Why is software licensing so important? What are some of the new UC license strategies, models, and fees? What procurement strategies will help you negotiate the best price? N’compass Solutions provides some UC insights.
November 2008- In this presentation on Unified Communications, Miercom focuses on the essence of UC; UC and the enterprise; UC vendor profies; and a look ahead. Miercom conducted lab testing and claims these are the results.
November 2008- The purpose of Unified Communications is to improve the efficiency of interactions in personal and collaborative communications. This presentation explores the shifting role of contact centers.
November 2008- The key to driving value in networks is to take advantage of key technologies and offerings/trends in the market, thereby directly effecting organizational IT costs and providing a network that is robust and highly competitive in the market. Leaden Associates takes a look at telecom trends and best practices.
November 2008- Unified Communications aids health care. Kaiser Permanente provides notes from its recent presentation and discusses how UC provides financial and information hope for the future of health care.
November 2008- Keys to a successful VoIP deployment include an adaptive and scalable network infrastructure; automated configuration of VoIP components; network availability and performance monitoring; and network device inventory reporting. HP ProCurve features this presentation on IP telephony management.
November 2008- Delphi discusses the state of VoIP and IP telephony in this presentation. The discussion includes information on the advantages of VoIP networks and best practices.
November 2008- The trend in cellular spending is toward centralizing cellular costs. Communications Advantage provides its presentation of the hidden costs and benefits of cellular spending plans.
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