April 2010- When small to midsize businesses (SMBs) are looking for new ways to reduce telecom costs, why are more of them turning to voice over IP? VoIP is a market-proven technology using the Internet to carry voice and data traffic on the same core network. Get best practices advice for transitioning first to VoIP, and then fully converged services. This brief white paper includes a helpful tutorial section "Why VoIP? Cost Savings and a Platform for ...
April 2010- Companies are adopting Voice over IP (VoIP) communications, with hosted solutions becoming increasingly popular. What are the cost savings of VoIP over traditional telephony when it's enhanced with the added convenience of fully managed services and flexible packages? Get practical guidance on choosing enterprise-grade, cloud-based IP phone service to connect all employees into one unified phone system.
December 2009- Focus tackles the challenges of hosted IP PBX providers. This informative research paper will help you understand the crucial questions and the information you need to understand before you buy.
December 2009- This in-depth Buyer's Guide from Focus helps you understand the process of buying a unified communications solution that can integrate your company's e-mail, chat, Web, data and video onto one platform. New advances in communications technology have made reaching customers and contacting remote employees easier than ever. However, managing applications ranging from IM to Web conferencing can be difficult for your IT staff.
December 2009- Focus addresses the sometimes confusing world of PBX service plans. In this paper, this informative checklist will help you gather the information you need before you invest in hosted PBX.
February 2010- Mobile unified communications allows organizations to provide employees with the ability to collaborate and communicate efficiently, as well as access information on-demand. An exclusive Computerworld online survey offers insight into how companies can develop cost-effective strategies for implementing or improving mobile applications and foster an efficient workplace. Mobile devices provide a platform for mobile access to enterprise applications as well as a host of new methods of communication and collaboration.
Increasingly, teams consist of geographically and departmentally dispersed people who work asynchronously. This means team members can be doing their work any time, any place. A key enabler to this modern, collaborative way of working is a unified communications strategy which brings people together in real time so they can quickly turn raw business information into actionable business intelligence and uninterrupted business process. A cornerstone to any unified communications strategy is the smart phone.
December 2009- Most enterprises waste millions of dollars annually by not managing their telecom spending in a standardized, centralized, more accurate way. Having ballooned up to a top four overall expense of the entire company, telecom expense management is something you should put on your radar ASAP. This white paper discusses: why telecom expense management is a boardroom issue; why telecom billing errors will continue to occur and what you need to do about it; and guidelines ...
June 2009- IT managers face a difficult task in trying to offer robust services and applications while reducing IT costs and complexity. With unified communications, IT managers can offer streamlined communication solutions and advanced productivity applications throughout the network. Find out how.
August 2009- Nowadays there are myriad choices of generating revenue from customers by deploying innovative, demanding, and challenging services. Telecom operators and providers are chasing behind those services which benefit the most. Ring Back Tone and Ring Tone cater to a wide spectrum of people in the telecom world.
September 2009- Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved healthcare delivery requires more than UC - it requires role-enabled communications. Download NEC's whitepaper to see how to deal with healthcare challenges.
September 2009- Deploying UC in conjunction with a mobility solution can increase employee productivity and improve customer service enabling workers to more easily collaborate from disparate locations. Learn how NEC can partner with you to improve your communication bottlenecks.
Is your company ahead of the pack or lagging behind when it comes to VOIP adoption?
Find out when you read the answers provided by CIO Magazine subscribers.
In this research report you’ll discover:
• Management’s top concerns
• Factors driving adoption
• Who’s using VOIP
Read the full report today.
June 2009- Secure, reliable communications are absolutely critical for government agencies. In the case of a natural disaster, terrorist attack, or other large-scale emergency, the costs of communication failures are measured in lost lives or millions of dollars in property damage. Download this brief to learn more about secure communications solutions.
In this paper, Frost & Sullivan reviews the limitations associated with taking a single-provider approach to MPLS networks and contrasts them to the benefits of a global multi-carrier MPLS network.
They examine Virtela’s Global Service Fabric (GSF) which melds MPLS technology and service delivery to reliably deliver the full benefits of performance routing MPLS technology with the comprehensive geographic reach and route diversity of multiple MPLS providers. Virtela’s GSF multi-carrier network approach ...
March 2008- The Indian Domestic Call center industry is already worth about $1.8 billion and is expected to grow by 35% in the next four years. Given the tight working constraints of competition, resource expertise, and thinning margins, how can domestic call center increase profitability?
May 2009- This paper focuses on 4G -- its features, initiatives, architectures, business models, specifications like physical and MAC layer, channel access, error control coding, and OFDM. Higher-layer issues, like mobility, congestion, and QoS are also discussed.
June 2009- Leading research suggests that the Unified Communications (UC) market in Europe is primed for phenomenal growth over the next four to five years. Despite this, there is little evidence that the manufacturing vendors in the space are making the required investments in order to capitalize on the growth opportunity. Recognizing that UC represents an expanded chapter of the convergence of voice, data and video, vendors need to develop sales channels with improved capabilities, new routes ...
Deploying VoIP, IP telephony, and convergence technologies can only be successful if the resulting voice services are delivered with high quality, availability and reliability. Failure is not an option – and yet, analysts report Voice / IT support teams are only 52% successful in supporting IP voice and unified communications platforms.
With most companies today tightening their budgets, you can’t afford to put your communications services at risk. Whether you’re just starting on convergence, ...
May 2009- Collaboration solutions are quickly becoming embedded in enterprise environments, spurring a new outlook on how to extend their utility to make a greater impact on the organization. Such solutions are also spotlighting the role of managed service providers in securing, maintaining and driving business value and the overall cost savings and operational efficiencies created by the current class of collaborative tools and technologies. In the report, we detail current perceptions of managed collaboration services and ...
May 2009- In a world of virtual teams and global operations, face-to-face communication shouldn’t be limited to colleagues who work at the same location. And, if your organization is utilizing VoIP (Voice over Internet) technology to make and receive calls, then you’re ready for the new generation of video-enabled phones, or Video IP Phones. They give any employee the ability to collaborate with any colleague in any location face-to-face. As a result, eye contact, body ...
May 2009- Executives are beginning to embrace the value of visual communication. However, IT managers must implement a complete solution — one that’s built on a scalable, secure platform that supports needed features and endpoints. This whitepaper examines how to ensure successful implementation.
May 2009- The combination of video communications, managed services, and unified communications is transforming the way organizations approach collaboration. This whitepaper explores the role of telepresence and the emergence of virtual MSPs within the context of enterprise communications services priorities.
April 2009- There has been a significant increase in the number of companies choosing to deploy Cisco Unified Communications when phasing out their traditional time division multiplexed (TDM)-based systems. Unlike vendors whose security offerings protect individual devices in the voice system, Cisco provides comprehensive, integrated security that protects the entire network over which voice traffic travels. This white paper, based on Cisco Unified Communication Manager 5.x, 6.x, 7.x, looks at how the same security technologies and ...
Managed service providers (MSPs) are at a critical juncture, facing an increasingly competitive marketplace. Service offerings built to remotely manage clients' converging voice and data systems present an enormous business opportunity—but significant challenges emerge.
Convergence technologies bring with them complex configurations and hyper-critical performance demands that can seriously strain a Service Provider’s ability to deliver cost effective, quality managed services. Worse, Service Providers that cannot meet their clients’ needs for converged ...
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