Reliability is the most critical aspect of a business phone system. IP telephony systems will deliver differing service levels because their architecture is fundamentally different. Ironically, optimal architecture and design does not only deliver high reliability, but also produces a system that is easy to use and manage.
This whitepaper defines reliability and availability and then compares the approaches of various IP telephony vendors take to ensure high availability. You will see how ...
Constant phone service availability is crucial to today's businesses. Makers of traditional voice switches have developed systems that are available at least 99.999% of the time. Concerns that voice over IP (VoIP) may not offer this "five nine" availability has been one of the major impediments to convergence, but this should not be the case. The ideal IP telephony system is resilient and has no single point of failure.
This white paper compares three ...
ShoreTel knows that comparing competing solutions on equal footing can be difficult. We also know that a system with the lowest purchase price may not have the lowest total cost of ownership (TCO) over the lifespan of the IP unified communications system. To help with your comparison, we've created this 15 page report which details the 12 cost components that must be incorporated in any TCO analysis.
The TCO white paper covers many specific Unified ...
October 2010- Companies are frequently tied to expensive, complex, legacy telecommunications systems that don't support modern technologies and applications, such as unified communications. This white paper examines the challenges associated with legacy systems and how to achieve greater value and opportunities with IP-based technology.
This 12-page white paper delves into the deepest parts of unified communications, ensuring advanced knowledge necessary to get all the benefits from a next generation system. Use this white paper to discover the infrastructure needed to make communications a seamless part of information technology.
Also included is Gartner's 16 features that comprise a complete unified communications system, so you can make sure to gain all the benefits, not just those based on a particular ...
August 2010- With the growing number of IP telephony service and equipment options, there has never been a better time for enterprises to find a communications solution that fits their business needs. Top requirements of all businesses today in evaluating new communication solutions include lowering costs, consolidating vendor and provider relationships, refocusing IT staff, and providing flexibility to their employees. For these reasons, more businesses are considering hosted PBX services. With a premises-based solution, all equipment must ...
July 2010- In the last few years, desktop videoconferencing emerged as part of daily processes and communication routines within companies and organizations of any size and industry, all over the world, complementing (and in some cases replacing) traditional room systems. This white paper analyzes the latest trends in desktop videoconferencing, highlighting the best practices for its deployment.
February 2010- This FREE checklist is the perfect "to-do" list for IT and Operations to accurately evaluate and plan a UC (Unified Communications) solution implementation across the Enterprise.
April 2010- When small to midsize businesses (SMBs) are looking for new ways to reduce telecom costs, why are more of them turning to voice over IP? VoIP is a market-proven technology using the Internet to carry voice and data traffic on the same core network. Get best practices advice for transitioning first to VoIP, and then fully converged services. This brief white paper includes a helpful tutorial section "Why VoIP? Cost Savings and a Platform for ...
April 2010- Companies are adopting Voice over IP (VoIP) communications, with hosted solutions becoming increasingly popular. What are the cost savings of VoIP over traditional telephony when it's enhanced with the added convenience of fully managed services and flexible packages? Get practical guidance on choosing enterprise-grade, cloud-based IP phone service to connect all employees into one unified phone system.
December 2009- Focus tackles the challenges of hosted IP PBX providers. This informative research paper will help you understand the crucial questions and the information you need to understand before you buy.
December 2009- This in-depth Buyer's Guide from Focus helps you understand the process of buying a unified communications solution that can integrate your company's e-mail, chat, Web, data and video onto one platform. New advances in communications technology have made reaching customers and contacting remote employees easier than ever. However, managing applications ranging from IM to Web conferencing can be difficult for your IT staff.
December 2009- Focus addresses the sometimes confusing world of PBX service plans. In this paper, this informative checklist will help you gather the information you need before you invest in hosted PBX.
February 2010- Mobile unified communications allows organizations to provide employees with the ability to collaborate and communicate efficiently, as well as access information on-demand. An exclusive Computerworld online survey offers insight into how companies can develop cost-effective strategies for implementing or improving mobile applications and foster an efficient workplace. Mobile devices provide a platform for mobile access to enterprise applications as well as a host of new methods of communication and collaboration.
Increasingly, teams consist of geographically and departmentally dispersed people who work asynchronously. This means team members can be doing their work any time, any place. A key enabler to this modern, collaborative way of working is a unified communications strategy which brings people together in real time so they can quickly turn raw business information into actionable business intelligence and uninterrupted business process. A cornerstone to any unified communications strategy is the smart phone.
December 2009- Most enterprises waste millions of dollars annually by not managing their telecom spending in a standardized, centralized, more accurate way. Having ballooned up to a top four overall expense of the entire company, telecom expense management is something you should put on your radar ASAP. This white paper discusses: why telecom expense management is a boardroom issue; why telecom billing errors will continue to occur and what you need to do about it; and guidelines ...
June 2009- IT managers face a difficult task in trying to offer robust services and applications while reducing IT costs and complexity. With unified communications, IT managers can offer streamlined communication solutions and advanced productivity applications throughout the network. Find out how.
August 2009- Nowadays there are myriad choices of generating revenue from customers by deploying innovative, demanding, and challenging services. Telecom operators and providers are chasing behind those services which benefit the most. Ring Back Tone and Ring Tone cater to a wide spectrum of people in the telecom world.
September 2009- Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved healthcare delivery requires more than UC - it requires role-enabled communications. Download NEC's whitepaper to see how to deal with healthcare challenges.
September 2009- Deploying UC in conjunction with a mobility solution can increase employee productivity and improve customer service enabling workers to more easily collaborate from disparate locations. Learn how NEC can partner with you to improve your communication bottlenecks.
Is your company ahead of the pack or lagging behind when it comes to VOIP adoption?
Find out when you read the answers provided by CIO Magazine subscribers.
In this research report you’ll discover:
• Management’s top concerns
• Factors driving adoption
• Who’s using VOIP
Read the full report today.
June 2009- Secure, reliable communications are absolutely critical for government agencies. In the case of a natural disaster, terrorist attack, or other large-scale emergency, the costs of communication failures are measured in lost lives or millions of dollars in property damage. Download this brief to learn more about secure communications solutions.
In this paper, Frost & Sullivan reviews the limitations associated with taking a single-provider approach to MPLS networks and contrasts them to the benefits of a global multi-carrier MPLS network.
They examine Virtela’s Global Service Fabric (GSF) which melds MPLS technology and service delivery to reliably deliver the full benefits of performance routing MPLS technology with the comprehensive geographic reach and route diversity of multiple MPLS providers. Virtela’s GSF multi-carrier network approach ...
March 2008- The Indian Domestic Call center industry is already worth about $1.8 billion and is expected to grow by 35% in the next four years. Given the tight working constraints of competition, resource expertise, and thinning margins, how can domestic call center increase profitability?
May 2009- This paper focuses on 4G -- its features, initiatives, architectures, business models, specifications like physical and MAC layer, channel access, error control coding, and OFDM. Higher-layer issues, like mobility, congestion, and QoS are also discussed.
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