Strategy: Optimize Your Mobile Infrastructure

Dec 21, 2011


Operational Excellence

As consumer mobile devices become more manageable--and internal IT budgets suffer--companies see the sense in allowing employees to access corporate resources using their own smartphones and tablets. But that means the IT department must be able to manage the operations of these devices, and the underlying infrastructure must be at an optimal level.

Is your organization prepared? Not unless your wireless network infrastructure has defined service-level agreements that have been agreed to by business stakeholders. You also need scheduled reporting of availability, performance, compliance, security and inventory. Are mobile device management systems in place to provision and support devices? Can you manage diversity?

If the answer to any of these is "no," then you have work to do. Fortunately, vendors are lining up to help IT operations pros manage mobility. (S3921111)

Research Report