Federal legislators mulling options for fighting identify theft and fraud got another reason to act last week when TransUnion LLC revealed that a password-protected PC containing personal-credit information on more than 3,600 consumers was stolen. It's the latest in a string of compromised data incidents that have hit companies such as Bank of America, CardSystems Solutions, ChoicePoint, Citigroup, and HSBC North America. The credit-monitoring company promptly notified consumers and offered free monitoring of credit reports for a year. That's called closing the barn door after the horse has escaped.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.