Why We Fail to Collaborate - InformationWeek
IoT
IoT
News
Commentary
8/11/2006
12:22 PM
Commentary
Commentary
Commentary
50%
50%
RELATED EVENTS
Moving UEBA Beyond the Ground Floor
Sep 20, 2017
This webinar will provide the details you need about UEBA so you can make the decisions on how bes ...Read More>>

Why We Fail to Collaborate

To get our points across, do we need to develp a new way of communicating when we use online collaboration tools?  After talking to literally thousands of knowledge workers about this, and studying how they communicate (or fail to communicate), the answer is a resounding "YES."  Since we communicate more and more via text, it is becoming increasingly important to get one's thoughts across as intended.  Let's look at what we can do in our daily comunications.
      
One might enquire, why would people, who in face-to-face meetings have no trouble getting the message across, have trouble when communicating online?  The answer, in part, is tone.  By this, I mean a strong tone versus a weak tone in text conversation.  What's strong? "Immediately."  What's weak? "As soon as possible."

A side-by-side comparison makes this quite clear:

Strong phrases              Weak phrases
"Yes"                            "Sounds ok" "Guess so"
"I am"                           "I think I am"
"Accomplished"            "Done"
"Immediately"q             "As soon as possible"
"The way to go is"        "Perhaps we should"
"I will" "I shall"              "I suppose I could"
"I'm convinced"            "I hope that"
"No"                             "Perhaps we can find some other way"

Further, if you are unsure as to whether the other person understands what you are saying, a restatement using slightly different language will serve to clarify.  If you are unsure of what the other person is saying, you should paraphrase back what you believe that person is saying and ask for confirmation.

While I can't promise that this is a cure-all, being aware of "tone" in conversation and the use of strong phrases will result in better overall collaboration and communication.     

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll