Motorola tested a fix that it will implement in existing and future Sidekick Slide phones. T-Mobile expects to begin offering the handset again next week.
Motorola on Wednesday revealed additional details about a defect that caused its Sidekick Slide phones, sold by T-Mobile, to power off.
Earlier this month, T-Mobile and Motorola received complaints from customers about their Sidekick Slide phones powering off when the slide door on the front side of the phones is opened or closed.
Then last week, T-Mobile suspended sales of the Sidekick Slide, issuing a statement that encouraged customers with malfunctioning Sidekick Slides to contact T-Mobile Customer Care or to visit a T-Mobile retail store for assistance.
Motorola, which manufactures the phones, has been working to identify the cause of the power cycle problem. A Motorola spokeswoman told InformationWeek that the phone maker has determined the power cycling was caused by an issue relating to the battery contacts. It wasn't a software issue, she said.
Motorola tested a fix that it will implement in existing and future Sidekick Slide phones. T-Mobile expects to begin offering the Sidekick Slide again next week.
While Motorola said it's taking steps to ensure that the problem doesn't happen again, T-Mobile hopes to take some attention away from the defective Sidekick Slide phones by launching a new promotion this week that gives away free flights to eligible new customers.
"It's T-Mobile's holiday thank you to our customers, and another way we're helping to bring people together in 2008," said Jeff Hopper, T-Mobile's VP of marketing, in a statement.
Beginning November 23 and running through November 25, T-Mobile will issue a free flight to each eligible customer who activates a myFaves service plan for two years with T-Mobile. Those that qualify will receive a booking request form for a free roundtrip flight.
IT's Reputation: What the Data SaysInformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.
InformationWeek Must Reads Oct. 21, 2014InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.