To some users, Windows 8's appeal is obvious: it offers both tablet and laptop in a single ultraportable package. Based on sales, though, this duality hasn't been particularly persuasive. Much of the disenchantment can be attributed to user experience frustrations. Some apps behave differently in the touch-oriented Metro interface than they do in the traditional Explorer interface, for example. The apps themselves have also failed to inspire killer use cases. As Michael Cherry of Directions on Microsoft recently told InformationWeek, "Nobody can tell us an app for Windows 8 that they just have to have."
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