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5/9/2007
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Windows Vista Adoption Picks Up Steam

In This Issue:
1. Editor's Note: Where BI And CRM Need Major Home Improvement
2. Today's Top Story: Vista
    - Microsoft Sees Record-Breaking Business Adoption Of Windows Vista
    - Report: Vista To Boost PC-TV Tuner Market
3. Breaking News
    - Microsoft Patches 19 Bugs With 7 Bulletins -- All Critical
    - Google Revamps Free Analytics Software
    - Sun Unveils New Scripting Language, JavaFX, To Reach Consumers
    - Java To Reach Open Source Finish Line At JavaOne Show
    - Plattner Talks Up SAP's 'New Idea'
    - Amazon To Pay Cash And License Fees To Settle IBM Patent Dispute
    - Secret Service Investigating TSA Data Loss; 100,000 Workers Affected
    - Microsoft, TCS Team Up On RFID Technology
    - MySpace In Deal To Acquire Photobucket
    - Sophos Warns Of 'Escort' Spam Campaign
    - Icahn Loses Battle For Motorola Director's Seat, But He May Win 3G War
4. The Latest Security Blog Posts
    - More Than A Quarter Of Companies Do Not Enforce Wireless Security
    - Besieged E-Gold Founder Claims (Not Unconvincingly) To Be Victim Of A Fed Vendetta
5. Job Listings From TechCareers
6. White Papers: Security
7. Get More Out Of InformationWeek
8. Manage Your Newsletter Subscription

Quote of the day:
"Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for." -- Peter Drucker


1. Editor's Note: Where BI And CRM Need Major Home Improvement

I've long held the view that The Home Depot and Lowe's -- like many of the largest retailers -- use IT and their pricing power to strategic advantage, in turn helping them put the squeeze on smaller, locally owned businesses.

Recent experiences at both home improvement stores, however, show how far these two companies have to go in the use of CRM and business intelligence to make their stores run better. They're the perfect argument against limiting the availability of BI tools to a subset of employees, as our research indicates most companies are doing.

I've been gradually replacing windows with new ones from Lowe's. My most recent purchase came more than six months after the last one. When it came time to reorder some of the same size windows, the Lowe's system had no record of what I ordered, only that I'd placed orders previously. It was up to me to find my records, match all the window specs, and get the new order completed. At one point, it was suggested that I come back when the employee who helped me on my last order was on duty, as he might be able to complete the new transaction more easily.

I've had similar experiences at The Home Depot. In both cases, the companies suffer from significant shortcomings in CRM, BI, data management, and employee systems training.

The common perception is that the little guy can't survive in the land of Home Depot and Lowe's. Yet in my locally owned hardware stores and home improvement chains (which are thriving, by the way), they've got functioning IT systems that never, ever put me through hell.

You can read more horror stories at my blog entry and weigh in with your opinion. Do retailers need to make BI and CRM more widely available among their employees to improve their service?

Tom Smith
tasmith@cmp.com
www.informationweek.com


2. Today's Top Story

Microsoft Sees Record-Breaking Business Adoption Of Windows Vista
Better-than-expected sales of Windows Vista and Office 2007 are pushing the software faster into the mainstream than their predecessors, Microsoft managers suggest.

Related Story:

Report: Vista To Boost PC-TV Tuner Market
By 2011, 50.8 million PC-TV tuners will be sold worldwide, generating $3.1 billion in revenue, according to research firm In-Stat.


3. Breaking News

Microsoft Patches 19 Bugs With 7 Bulletins -- All Critical
The vulnerabilities being fixed include a highly critical bug in Microsoft Exchange and a zero-day flaw in the DNS Server Service.

Google Revamps Free Analytics Software
The updated online software features a new interface to help make an organization's Web site usage data easier to understand for a broader set of people.

Sun Unveils New Scripting Language, JavaFX, To Reach Consumers
Knowledge workers, Web designers, and other nonprogrammers will be targeted to use JavaFX tools to generate user interfaces tied into Java applications running on servers.

Java To Reach Open Source Finish Line At JavaOne Show
As part of the plan, Sun is chartering a five-member interim governance board to manage the Java Development Kit's transition from Sun property to open source code.

Plattner Talks Up SAP's 'New Idea'
Big companies can innovate, the chairman insists, but the key is not waiting too long. SAP's on-demand, hosted software will come with a choice of interfaces, including an office client, a more configurable smart client, a browser, and a mobile client.

Amazon To Pay Cash And License Fees To Settle IBM Patent Dispute
Amazon's decision to settle the case could have ominous implications for other Web businesses, depending on how IBM chooses to enforce its patents.

Secret Service Investigating TSA Data Loss; 100,000 Workers Affected
The government agency that protects the nation's airports reported that it can't find a hard drive, and it's unclear if it's lost or stolen.

Microsoft, TCS Team Up On RFID Technology
The Indian outsourcer said it is planning new applications based on Microsoft's BizTalk RFID server software.

MySpace In Deal To Acquire Photobucket
Reports put the price at somewhere between $250 million and $300 million.

Sophos Warns Of 'Escort' Spam Campaign
New e-mails advertising an online prostitute finder could invite more trouble to your PC than at first glance, the security software company said.

Icahn Loses Battle For Motorola Director's Seat, But He May Win 3G War
Motorola CEO Ed Zander said the company next week will show new mobile devices based on 3G and Java technologies.

All Our Latest News

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-----------------------------------------

4. The Latest Security Blog Posts
http://www.informationweek.com/blog/main/archives/security/index.html

More Than A Quarter Of Companies Do Not Enforce Wireless Security
According to a survey by Infosecurity Europe, 26% of companies do not enforce wireless security. So all those Wi-Fi networks out there are wide open?

Besieged E-Gold Founder Claims (Not Unconvincingly) To Be Victim Of A Fed Vendetta
Bloggers live for feedback to their controversial postings, and in this regard, my entry earlier this week about a federal grand jury's decision late last week to indict E-Gold Ltd., Gold & Silver Reserve Inc., and the owners of these digital currency businesses on charges of money laundering, conspiracy, and operating an unlicensed money-transmitting business did not disappoint. The following day, I received an e-mailed link to E-Gold's highly articulate and well-sourced defense.


5. Job Listings From TechCareers

Cisco seeking Product Mgr III in San Jose, CA

KPMG seeking Information Technology, Architecture Project Manager in Montvale, NJ

University of California Santa Cruz seeking IT Technical Lead in Santa Cruz, CA

Telerik Inc seeking Developer - Support - JavaScript / C# / VB.NET in Newton, MA

ITT Corporation seeking Senior Staff Engineer - Software in Fort Wayne, IN

For more great jobs, career-related news, features and services, please visit CMP Media's TechCareers.


6. White Papers: Compliance

Operationalizing Security And Policy Compliance
This is a discussion of the internal and external regulatory challenges faced by organizations, the scope of these challenges, and the ways in which they can be addressed through better business processes and automation. The solution proposed allows organizations to raise the bar with regard to data security, while adding needed efficiencies.


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