Wither the Enterprise Wiki? - InformationWeek
12:00 AM
Irwin Lazar
Irwin Lazar
Connect Directly
How Cloud Can Streamline Business Workflow
Jul 11, 2017
In order to optimize your utilization of cloud computing, you need to be able to deliver reliable ...Read More>>

Wither the Enterprise Wiki?

For all the hype about Wikis and social software revolutionizing the enterprise, the evidence shows that enterprises either aren’t aware of these tools, or aren’t deploying them.

Nemertes Research has interviewed over 75 enterprises for our upcoming benchmark “Building a Successful Virtual Workplace.”  As part of the interview process we’re asking enterprise IT executives about their adoption of, and strategy for social software such as blogs, wikis, RSS, and shared workspaces.  The results thus far have been surprising.

Less than 30% of enterprises are using wikis, less than 15% have deployed RSS services or internal blogging systems. In most cases, usage of these tools is within small workgroups rather than the enterprise as a whole, with reliance on public services or shareware applications brought in by individual users or workgroups.  Often the quote we’ve heard is “well, we use a wiki here in IT, or XXX department is trying one, but we don’t have an “enterprise wiki platform.””

The one area where we do see a significantly high rate of adoption or planned adoption is in shared workspace collaboration applications, with the majority of enterprises we’ve interviewed using or planning to use Microsoft’s SharePoint or IBM Lotus’s Team Workplace.

I believe these results confirm a trend I talked about in a previous Collaboration Loop post, that enterprises, especially large global enterprises, base their collaboration strategy upon a partnership with a key supplier (in most cases either Microsoft or IBM Lotus) and implement the tools offered by that vendor.  We just don’t see much interest in enterprise adoption of web-based services platforms (e.g., Google).  Enterprises we’ve spoken with would, by and large, rather deploy tools from known organizations that can easily be integrated into other office productivity applications, rather than deploy unknown applications or open source platforms without an enterprise support vehicle.

The trends we’re seeing continue to demonstrate a possible disconnect between the visionaries of the Web 2.0 “Internet as the Platform” world and the enterprise IT manager.  For enterprise IT managers, support and cost considerations typically outweigh all else.  Even the “coolest” technology in the world won’t find acceptance unless there is a strong support model, proper enterprise management tools and capabilities, and a demonstrable return on investment (oh, and it better interoperate with Microsoft or IBM applications).

Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of November 6, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll