4,300 Grainger Workers Get IP Phones - InformationWeek
IoT
IoT
News
News
2/7/2005
11:21 AM
50%
50%

4,300 Grainger Workers Get IP Phones

Grainger has distributed IP phones to 4,300 customer-service agents working in 411 contact centers and company branches nationwide.

W.W. Grainger Inc. says it has completed the deployment of a huge voice-over-IP network for its customer-service agents. The $5 billion maker of facilities-maintenance products expects the system to help agents get to customer calls quicker.

It's another major win that lends further momentum to the adoption of VoIP technology.

Grainger has distributed IP phones to 4,300 customer-service agents working in 411 contact centers and company branches nationwide. It has bought 7,100 IP phones. The company hasn't disclosed what it paid for the system.

IP-telephony vendor Spanlink Communications Inc. built the network based on its own system-management and Cisco Systems' IP Communications and IP Contact Center products.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
Digital Transformation Myths & Truths
Transformation is on every IT organization's to-do list, but effectively transforming IT means a major shift in technology as well as business models and culture. In this IT Trend Report, we examine some of the misconceptions of digital transformation and look at steps you can take to succeed technically and culturally.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll