American Express Adds Web Messaging To Customer Services - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

American Express Adds Web Messaging To Customer Services

American Express Co. today launched a secure messaging platform that card holders can use to send and receive confidential information about their credit-card accounts.

Customers receive a personal, password-protected mailbox on the American Express Web site. Customers use this account to query American Express customer representatives on such things as specific charges, account balances, balance transfers, and credit-line increases. Responses to queries, which can contain confidential account information, are sent to the mailbox rather than traversing the public Internet. When messages arrive in the American Express mailbox, an alert is automatically sent to the customer's standard E-mail address, so the customer does not have to check for American Express replies unnecessarily. The alert includes a URL that customers can click on to have their browsers directed to the American Express mailbox.

The service, which is based on based on Tumbleweed Communications Inc.'s Integrated Messaging Exchange platform is available immediately to American Express card holders.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
State of the Cloud
State of the Cloud
Cloud has drastically changed how IT organizations consume and deploy services in the digital age. This research report will delve into public, private and hybrid cloud adoption trends, with a special focus on infrastructure as a service and its role in the enterprise. Find out the challenges organizations are experiencing, and the technologies and strategies they are using to manage and mitigate those challenges today.
Slideshows
IT Careers: Top 10 US Cities for Tech Jobs
Cynthia Harvey, Freelance Journalist, InformationWeek,  1/14/2020
Commentary
Predictions for Cloud Computing in 2020
James Kobielus, Research Director, Futurum,  1/9/2020
News
What's Next: AI and Data Trends for 2020 and Beyond
Jessica Davis, Senior Editor, Enterprise Apps,  12/30/2019
Register for InformationWeek Newsletters
Video
Current Issue
The Cloud Gets Ready for the 20's
This IT Trend Report explores how cloud computing is being shaped for the next phase in its maturation. It will help enterprise IT decision makers and business leaders understand some of the key trends reflected emerging cloud concepts and technologies, and in enterprise cloud usage patterns. Get it today!
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll