Application Records Software Problems, Speeding Remedies - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Application Records Software Problems, Speeding Remedies

It might be the most wonderful time of the year in animated holiday shows, but on this side of the screen, customers are more demanding than ever. Meeting those demands is becoming an industry in itself.

Take, for example, MuTek Solutions Ltd., which sells a software-administration application called Black Box that monitors, records, and sends out alarms about application activity and performance. Black Box software records an application through its entire execution path, from the processor through memory, and in and out of system resources.

With it, companies can more quickly spot, diagnose, and fix problems, says Black Box fan Stephen Packard, a software engineer at Thomson Financial in Boston. Thomson recorded $1.44 billion in revenue last year selling advanced financial applications to money managers.

Depending on features requested, Israel-based MuTek charges from $100 to tens of thousands of dollars for Black Box. Software administrators configure the software to record any number of parameters.

Packard says Black Box "dramatically improves response times to our customers." They can even use Black Box to E-mail to Thomson an attachment that?s a recording of their problems. "We can have an answer in minutes."

Industry analyst Michele Hudnall at Meta Group says she needs more customer input before passing judgment on the product. But she says she can see how software such as Black Box could help companies involved with E-commerce. "This could work for any IT executive who needs to put up a Web site when time to market is critical," Hudnall says. "The IT executive meets the time-to-market demands, without degrading company credibility from a sustained outage."

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
10 Ways to Transition Traditional IT Talent to Cloud Talent
Lisa Morgan, Freelance Writer,  11/23/2020
What Comes Next for the COVID-19 Computing Consortium
Joao-Pierre S. Ruth, Senior Writer,  11/24/2020
Top 10 Data and Analytics Trends for 2021
Jessica Davis, Senior Editor, Enterprise Apps,  11/13/2020
Register for InformationWeek Newsletters
Current Issue
Why Chatbots Are So Popular Right Now
In this IT Trend Report, you will learn more about why chatbots are gaining traction within businesses, particularly while a pandemic is impacting the world.
White Papers
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll