Microsoft Recovers Most Sidekick Data - InformationWeek
Government // Mobile & Wireless
01:59 PM
Connect Directly

Microsoft Recovers Most Sidekick Data

Initial reports that the data of T-Mobile Sidekick users had been lost turn out to have been overly pessimistic.

On Saturday, Microsoft and T-Mobile said that personal data stored on customers' Sidekick devices had almost certainly been lost following technical troubles with servers maintained by Microsoft's Danger subsidiary.

On Monday, the prospects of recovery had improved, with the two companies reporting significant progress and expressing optimism that much of the data could be recovered.

Early Thursday morning, Microsoft corporate VP of mobile experiences Roz Ho made it official, declaring that Microsoft had recovered "most, if not all, customer data" for the limited number of Sidekick customers affected by the outage of the past week.

Thus, it appears that not many customers will receive the $100 gift cards or data service credits promised to those who lost data.

Ho said that data will be restored as soon as possible, starting with personal contacts and followed by calendar entries, notes, tasks, photographs, and high scores.

The source of the outage, Ho said, was "a system failure that created data loss in the core database and the back-up."

Microsoft, said Ho, is working with T-Mobile to make the Sidekick service more stable and more resilient.

Nonetheless, at least two lawsuits have been filed against T-Mobile and Microsoft for negligence in handling customer data, one in California and one in Washington.

The California lawsuit, filed on Tuesday on behalf of Georgia resident Maureen Thompson, says that Thompson "suffered a complete and catastrophic loss of all data on her daugher's Sidekick," a loss characterized as "irreparable damage."

The lawsuit alleges that T-Mobile and Microsoft failed to invest sufficiently to keep promises made in marketing material about the Sidekick's "always-on Internet connection" and "automatic data back-up."

InformationWeek Analytics and Network Computing lay out the eight questions you should ask before committing to storage automation. Download the report here (registration required).

Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
Digital Transformation Myths & Truths
Transformation is on every IT organization's to-do list, but effectively transforming IT means a major shift in technology as well as business models and culture. In this IT Trend Report, we examine some of the misconceptions of digital transformation and look at steps you can take to succeed technically and culturally.
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll