NetSuite Acquires Retail Anywhere For Point-Of-Sale Boost - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Cloud // Software as a Service
News
1/10/2013
08:19 AM
Connect Directly
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%

NetSuite Acquires Retail Anywhere For Point-Of-Sale Boost

NetSuite deal for Retail Anywhere completes view of customer transactions and inventory across Web, mobile and retail stores.

10 Big Tech Ideas For Retailers
10 Big Tech Ideas For Retailers
(click image for larger view and for slideshow)
Cloud-based ERP vendor NetSuite announced Thursday that it has acquired point-of-sale (POS) and retail management system vendor Retail Anywhere. The deal fills out NetSuite's commerce capabilities, bringing visibility into store activity to a multi-channel offering that currently addresses websites, call centers, social media networks and mobile devices.

Retail Anywhere, a 28-year-old Paso Robles, Calif., company, is a NetSuite partner that reachitected its software last year to run on NetSuite's cloud-based ERP suite. The company's in-store software runs on traditional POS hardware and on Apple iPhone, iPad and iPod Touch mobile devices. This client software is designed to queue transactions and synchronize with central retail systems so stores can keep running even if networks go down. Retail Anywhere's cloud services, which are now based on NetSuite, consolidate transactions from across multiple stores, integrate with back-end systems and support business intelligence querying and reporting.

With last year's redesign, all of these capabilities are now directly tied in with NetSuite's inventory management, storefront, order-management and customer support capabilities. The integration has solved challenges many retailers are now struggling to overcome to do business across multiple customer contact points, according to NetSuite.

"Customers want to be able to shop online and pick up merchandise in stores, and when they're at a store and something isn't in stock, they want to know if it's available nearby or can be ordered online," said Andy Lloyd, NetSuite's General Manager of Commerce Products in a phone interview with InformationWeek.

[ Want more on NetSuite? Watch the video interview NetSuite CEO: What's Next For ERP In Cloud. ]

NetSuite has other POS partners, but it was drawn closer to Retail Anywhere when it moved its centralized services onto NetSuite, Lloyd said. The partners already have more than 30 joint customers, including bike retailer Transition BMX, military garb retailer Patriot Outfitters and hair care products supplier DC Labs.

The financial terms of the acquisition were not disclosed. The POS vendor's employees will join NetSuite's eTail/Retail Products business, and Retail Anywhere CEO, Branden Jenkins, has been named general manager of that unit. NetSuite will support Retail Anywhere products even if they're used in conjunction with rival financial, retail and ERP systems such as Microsoft Dynamics, Quickbooks and Epicor, Jenkins said.

Retail Anywhere's POS and retail-management competitors include Celerant, Micros, Retail Pro, Syncronics and Tomax. Such systems are increasingly showing up as modules of larger retail and ERP systems. Microsoft Dynamics and Epicor, for example, both have their own POS systems.

NetSuite will continue to work with third-party POS partners like Onsite, Lloyd said, but he noted that customers are increasingly demanding tightly integrated systems covering all customer touch points.

"Our customers have been happy with our e-commerce offerings, but many of them do the majority of their business through stores, so POS is crucial," Lloyd said.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
JArnone
50%
50%
JArnone,
User Rank: Apprentice
1/11/2013 | 3:22:19 AM
re: NetSuite Acquires Retail Anywhere For Point-Of-Sale Boost
Retail Anywhere - didn't look so integrated when we evaluated. Our company recently chose OnSite (www.onsitetechnology.com) because of the much tighter integration with NetSuite - perfect fit for us, we're pretty happy with it, hopefully NS will push both.
News
The State of Chatbots: Pandemic Edition
Jessica Davis, Senior Editor, Enterprise Apps,  9/10/2020
Commentary
Deloitte on Cloud, the Edge, and Enterprise Expectations
Joao-Pierre S. Ruth, Senior Writer,  9/14/2020
Slideshows
Data Science: How the Pandemic Has Affected 10 Popular Jobs
Cynthia Harvey, Freelance Journalist, InformationWeek,  9/9/2020
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
IT Automation Transforms Network Management
In this special report we will examine the layers of automation and orchestration in IT operations, and how they can provide high availability and greater scale for modern applications and business demands.
Slideshows
Flash Poll